Phone

I am so frustrated!  I paid for zoom phone and have a phone number assigned as the main company number.  I do not need additional users or numbers or licenses but for the life of me I cannot figure out how to just use the company number!  Please help!

HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails?

I recently had to replace a ceiling mic at a customer site because of water damage.  In doing so, the firmware had to be updated in the Shure P300 DSP as well as the mic.  The system works fine, but the Room Not Available message shows on the start up screen. It refers to the P300 not being available as an audio device, yet it clearly shows up as the audio I/O device in the devices menu.  Anyone know how to make this message go away?

I have problem with zoom app. I am user of macOS (14.3.1 (23D60)) and zoom is always serves callto protocol even if I have set up that my default app for calls is another application (corectly set up in faceTime app). Is there any way how can I definitive disable Zoom as a app for callto? Edit some plis file or thing like that?Zoom: Version: 5.17.5 (29101)macOS : Sonoma (14.3.1 (23D60)) 

As an admin - Do we have access to check and forward voicemails from our Users?  

Hello community, I'm new to the Zoom Phone (registered today) already have got an issue 🙂  How can I change Zoom Phone number? I've got US number instead of Canadian (which I need) and now need to change it.  Regards,Muza

I am using the Zoom phone app on my Mac and would like to be able to play an audio file, e.g. .wav, while on a call and have the caller hear it.Seems like a simple idea but I can't find any way to do it.If I just play the file I hear it in my headset but it's not sent to the other person. Is this possible?I do I need to do something like play the audio through a speaker and hold my headset next to it? 😛

Aloha, We are new to the ZOOM phone system beginning last month. In the last week, we have noticed that calls are dropping when the we answer close to, or on the "last ring". This was not happening before we changed our settings to a shorter ring time. Mahalo.

Is there a way to bulk update music on hold for users?

Hi All,Currently, we have four phone lines, and we've recently acquired 10 Zoom Phone Pro licenses to transition to Zoom Phone. Our plan is to port only two numbers from the existing four lines—one for incoming and another for outgoing calls. I would appreciate it if you could provide information on the maximum number of concurrent calls we can make and how the phone lines will be utilized for both incoming and outgoing calls.

Hello !I want to attend a zoom meeting in my navigator, even if my computer has no microphone.I only want to LISTEN to a meeting. I used to listen to meetings before on this web navigator on this same computer without any microphone.But now :Zoom shuts down the audio every 30 seconds to notice me : "your navigator doesn't allow you using your microphone" ! Then I can only "join audio by computer" and wait for the next interruption every 30 seconds. I have tried all the settings but I have no other choice than select one only microphone even though no microphone exists on my computer. But Zoom continues on trying to access it.I'm unable to follow any meeting with so many interruptions. Does someone have a solution please ? Please note again that :1) I want to use the home computer and not my phone (my choice because of a bigger screen)2) I don

When I first set up Zoom Phone, I entered the wrong company address.This has been fixed as the main site. I'd like to fix this but I can't find where to do so. Also, when setting address for emergency call, only some countries could be selected(I wanted to choose Korea as it).Can't I change the newly added multi-site to the main site?

Is anyone successfully using click to call within the desktop version of Outlook to dial contacts with Zoom phone?  I have the Zoom Outlook Plugin v5.17.0 installed.   That added the "Schedule a Meeting" buttons but right clicking on a contact and selecting Call still does nothing. It seems to work everywhere else:  Clicking a properly formatted hyperlink works within a browser.   Highlighting a number anywhere and pressing the global keyboard shortcut.  

Here is the scenario.  I remote from DC. My main office is in Atlanta.  I am logged into zoom on both.  Why?  I am glad you asked, I use Microsoft RDP on a mac and unfortunately when doing a zoom meeting there is not VDI for Mac's to work with Microsoft RDP so in order to get the video and audio quality, I have to take the meetings on my zoom and not inside the RDP.  With that being said, I am CONSTANTLY bombarded all day long with emails saying I need to update my emergency location or I get the red location symbol.  I am not the only one as I have other users who are experiencing the same.  No matter how many times I or they update it, a day or two later it's requesting to update again.  I am an admin and we have sites.  I don't want to disable on the whole site but I also don't want to keep getting these messages.  Is there a work around for this?  Thanks in advance.

Has anyone had issues with phones not resyncing from Zoom portal, but are registered? It seems firewall related but based on the logs I'm not seeing anything be blocked. 

Hello I setup zoom phone, when I call from the zoom phone app I can make outgoing calls. When I call my zoom number from an outside number, it automatically goes to voicemail. I've noticed in the backend there's an company number and an extension. In the phone settings under call handling, I cannot forward calls to the extension as the name and extension is there but it's grayed out. How do I allow for when someone calls the main company number it's transferred to an extension?

Hi, we're using the Zoom app for salesforce, version, 3.30, and live calls are not showing on zoom phone widget in Salesforce any longer.  It only shows the number, but one is unable to log a call live or even end the call from the phone widget.  Ending the call must be done from the Zoom app.This issue appeared to pop up when I changed the CTI adapter URL to the enhanced domain URL to fix click to dial.  Any suggestions as to how to get full functionality back?

Once after calling Medicare phone number, if we type "*" & "Any Numbers" as an response for IVR prompts for example (2*46*212*) getting an error stating "Park Call Failed, please try again". Any ways to fix this issue?

Hi there,I was wondering if there was a way to make an agent in a call queue aware of the number the caller dialed.  For example, if we have landing pages with different numbers attached to an auto receptionist with an IVR into a call queue, I would like the agent to know which number the customer called so they can infer which landing page the caller was on when they initiated the call.  Am I making sense?  So instead of showing the call is coming from the "support queue" they it would show the caller dialed, let's say, the sales 800 number from the sales page on our website.  Any insights?  Thanks in advance. 

Before I try to reinvent the wheel on our network;  Curious if anyone has experience with doing 802.1x authentication for physical phones on their network.We currently use ClearPass with device profiling, and are looking to implement 802.1x on the physical phones in the environment.   Our legacy Cisco phone system utilizes CAPF certificates, which ClearPass keys-in on... However, Zoom does not offer any similar type of method.Beyond that, the only 'certificate' based option would be to use the device MIC, but that's not particularly secure.Anyone have a solution here?  We would like to avoid doing manual entry of MAC addresses, and make this a seamless Plug-n-Play solution.Thanks in advance. 

If I am in the Philippines using my Zoom Australian license can i still make unlimited calls to Australian/New Zealand numbers? 

Hi If I have 10 users with unlimited US/Canada plan and I want to add a common area phone. Will it be charged a separate license? Another question - how many IP phones I can associate with one user?

How can I fix zero-touch provisioning on our hundreds of new-in-box vvx250 polycom phones? Some auto-provision on first boot, as advertised.Some fail and must be factory reset.  After the factory reset some will auto-provision correctly.Many require assisted provisioning.  This requires us to log into the phone's web page and manually enter the provisioning URL, clear out the username/pass, and set DHCP to static. My goal is to avoid assisted provisioning.  Is there a way to take the config of a phone and quickly flash it to another phone?  Can we do that in bulk?

I have US/CA Unlimited Calling Plan and International Calling Add-On. However, I received an email that says I had reached 95% of my phone plan prepaid commitment. I want unlimited calls during my subscription to US, Canada, UK, Ireland, Australia, New Zealand, Austria, Denmark, France, Germany, Italy, Portugal, Spain, Sweden, Belgium, Netherlands, Switzerland, Puerto Rico & Japan as told in international calling add-on.  If it is unlimited, how many minutes can I call these countries?

We have a few dozen wonderful Zoom Rooms, all of which are taking advantage of integrated Zoom Phone in lieu of dedicated Conf Phone hardware.  The rest of our main campus, however, is still on a Mitel PBX and staff is so used to dialing 9 to get out that they sometimes forget and brick a dial-out attempt from a Zoom Room.  They finally reached out for support so it's obviously frustrating.  The concept is ringing a bell like I saw in the Portal somewhere how to compensate for this, but might be picturing something else in another phone system.  Any suggestions to remedy while we continue to plan our global Zoom Phone rollout?