Is there a way to return to a GENERAL voicemail box if routing to an operator with no answer? Right now it just dumps to the Operator's personal voicemail, but I would rather it return to a general voicemail box for access by multiple people. Any help would be greatly appreciated.
hi csandoval,
Instead of routing directly to operator, you could route calls to the operator to a call queue (operator call queue) with the user assigned to be the ‘operator’ as a member of the call queue. If the operator does not pick up the call, then the call can be routed to the auto receptionist voice mail as the overflow option. Please see screen shot of call queue overflow option to route unanswered calls to the auto receptionist voice mail.
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thanks, eliot
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