Receptionist Message taking software

Hi all,

I'm after software that would ideally do the following:

- Phone user picks up a call (probably via a desk phone)

- User is also logged in to Zoom on their PC, software launches with details of the incoming call (time and caller ID info) 

- Receptionist enters a note/message with the option of sending it to the appropriate user via email or software popup etc.

Any ideas on how best to implement something like this in a small office?