Phone

Hello! I previously had the ability to respond to SMS messages on my mobile and desktop app. Now I can receive message but receive this error message when I attempt to respond.  "Registration required. Your message cannot be sent as you do not have a valid 10 DLC Brand or Campaign created. Please contact your administrator to resolve this issue."  When I reached out to them they said that it should be working and they didn't have a solution. Has anyone else figured out how to resolve this issue? 

I am using Zoom's premium service, which includes unlimited calling and SMS within the USA and Canada. While the calling functionality works perfectly, I have encountered difficulties with sending SMS messages. Every time I attempt to send a message, I receive an error notification, preventing the message from being sent. As this feature is crucial for my business communication needs, I kindly request your assistance in resolving this issue promptly. Please help me and provide guidance on how to rectify the problem so that I can continue utilizing the full capabilities of the premium Zoom service. I pay USD 17 every month.

Zoom phone is setup for voicemail, but no voicemails are happening. Its disconnecting, saying you couldn't be connected after ringing. This is happening on all phones on our account.  In other words when anyone calls our Zoom numbers, they cannot leave a voicemail. This is across our entire account. I've shared my personal settings below.   

Help need full name of HACC? 

Hi all,Following @Vinnie's feedback here.I was wondering if someone found a guidebook regarding the basics of ATA's in a ZP (Zoom Phone) environment. As a green newbie to ATA's, I have been hitting roadblocks with this.We have a few MP114 that have been working perfectly with our previous IP-PBX. It's a pretty basic setup: three door panels connected to one MP114.I got the ATA to connect to ZP (showing as online), but I have no idea how to continue from here. What's even more embarrassing is that I have no idea if I should continue from the ATA's web interface, or can we handle everything from ZP.I can continue to ask embarrassing questions, such as: do we need to configure anything on the analog device itself (a door panel). I hope the answer t

I recently purchased the unlimited Phone but I can't make calls. It says that the "Service is not available on your calling Plan"I'm from the Philippines calling to Australia Can someone help me?

Hello Everyone  In Zoom Auto Receptionists it's is possible to have sub ivr  Example if the user press 1  (Registration)under Registration we want to have 2 optionNew Registration (1)Exisiting /Follow up registration (2)Go back to main Menu (3) Is this possible ?

I was wondering if I can add a greeting or what we call internally a “whisper message” on call queues for our internal intake team to hear before a caller connects to them? I see I can add a greeting prompt for the caller to hear but we are looking for the opposite. I pose this question because the marketing team is trying to differentiate sources coming in for certain cases. My suggestion was to mark each call queue name with abbreviation for case type.  Does anyone have any ideas or suggestions? 

We have users in a company site that is in India and we have another site in the US.I have created a call queue that is supposed to ring multiple users - the call queue is assigned to the US site.However, I am UNABLE to add users from India into that call queue.If I create multiple US sites, then I can have users from each site in the call queue.I can create a call queue in the India site and there's no issue.However, I cannot add international users into a US call queue.Does anyone have any advice on this ?

How do you change your user name it says reset yet it keeps kicking me back and it won't change.

We just transitioned ~150 phone numbers over to Zoom phone. Some of these numbers are toll-free, some local, some 800, etc.  We have 3 numbers setup as a call queue. However, we have no way to see the incoming call history for any of these 3 phone numbers assigned to the call queue. None of the users assigned to the queue have any call history in their zoom app when customers call the numbers assigned to this call queue.  For example, the 3 phone numbers (888) 662-7760, (716) 260-1756, (888)662-7751are all assigned to a call queue "Example call queue" with users Cindy, Stacy, Sam in the queue.  When customers call any of

Hi, I have a user who's direct calling on his extension is not working. From what I Can find all other users' are working fine. It's only his. I compared his profile to another user's and cannot find any differences at all. for example let say his company number is +41 245 154 000 and his extension is 314. Essentially if you phone +41 245 154 314 it needs to ring with him. The extension is configured correctly and when you phone the number it rings but doesn't seem to ring with anyone. I checked the related posts but didn't see anything like this. Thanks. 

Looking for info on the difference between these two items? I want to have a customer call and "dial 1" for one department and "dial 2) for another dept.  It seems like with an auto responder, I can set up my own custom message and have customers dial the three digit extensions that I have set up.  It seems like the IVR will do the same however just require me to just press "1" or "2" and then pick an option where that lets you route the call.  I am assuming that I would have the ability to set up "sub" menus where I can say something like "for all other calls, press 3" and then that routes to a different IVR? with more options? I am just a little confused with the difference between these items and the hierarchy  Is there any benefit to one vs the other? Other then pressing only a single digit vs three digits to get to an extension? 

When typing in numbers to dial a call, is there a way to have Zoom Phone format the numbers in your local setting?  For example, I'm in the US, and would like to see the numbers format xxx-xxx-xxxx.  This makes it easier to see if you typo the phone number. Vs trying to find the typo when looking at xxxxxxxxxx.

i am having a difficulty in phone setup can any one help

Hey, I grew up with analog dial phones. I see NO info anywhere on how to set up a phone on my end, if I sign up for ZOOM Phone.  I have an old analog desk phone. so IF I sign up for Zoom Phone, can I use it and if so, what am I connecting to? Modem? Router? Computer? What? OR, do I have to buy a phone.  Also, I do interviews via phone using a telephone interface. Can I use it? Alex Stan 

I have a zoom webinar with live french interpretation. For attendees joining by phone call only, how can they access this french channel? Thank you

Hello, I have several Zoom phone numbers that come up as a suspected scam when I call customers. I operate from Australia.Any ideas on how to prevent this?Thank you for your help.Rushi

I subscribed to a plan to receive messages for my political campaign office.  When I test it by dialing the number to leave a message, the greeting message plays, followed by a system greeting message.  After I leave the message, I cannot retrieve it from the desktop or my cell phone.  How can I fix it so that my custom greeting is the only one heard and I can playback messages?

Hello, how are you guys?I'm looking for an Endpoint that makes calls via Zoomphone, but I didn't find it in the documentation.Does anyone know and can help me? An example would be great.Thank you very much

Hi All,Use Zoom for a small medical clinic - some previous / repeat customers call in and we would like to know if it is possible for Zoom to use our extensive customer database and check if the mobile is one of our existing contacts, to then display their name when a call comes in.I know there's an inbound API for Zoom, however not sure of one that is outward reaching.Any idea how I might be able to achieve this for Zoom?

We are successfully delivering voicemail messages to user's via email.  When the message is deleted from the email client the message remains in the user's Zoom voice mailbox.  Our prior phone system was able to auto-delete the message from the voicemail server when the message was removed from the email client.  Is that possible with Zoom phone?   Second question - is it possible to enable/disable email delivery of voicemail on a per user basis?  If users were to be required to delete each message twice (once in the email client and then in the Zoom client) I suspect many but not all will want email delivery of voicemail disabled.Thank you,

We have users that have access to other users' voicemails. However with enough access, users are reporting that they get way too many audio notifications in the Zoom client. is there any way to turn off the audio notifications when someone else gets a voicemail (that they have access to)? I hope that makes sense. Thanks.

My desktop app allows me make outgoing calls, however, if I try to answer on the desktop, it disconnects. My mobile device doesn't have this issue.

I am having problems with the firmware upload for a HT801. When trying to upload firmware I receive a message that Device already has another provision running!On the status page I also see:Provision:  Running, Status : Downloading file from "url". Any ideas?The unit has already been upgraded to GEN 2.Thanks!