Meetings

Does anyone out on this discussion board know how to fix this issue? I don't really know which Discussion group I should be looking in.I have had a standing Zoom meeting on Monday evenings at 7pm EST for at least two years. I have a paid account (Zoom One Pro). When I attempted to open my Zoom desktop app tonight, I was told I needed to upgrade to a higher version in order to sign on. I went to the Zoom website and downloaded the latest installation file. When I attempted to run the install I received a message to login to Zoom to do the upgrade. Of course when I tried to login I was back to the message about upgrading in order to sign in. I said some unrepeatable words and then logged into my Zoom account through my browser. I couldn't get anywhere with the help assistant which told me my account does not have access to chat support. What??? More unspeakable words were uttered. I am the account owner. I am the IT administrator. This is a PAID account not the freebie. In fact

I for the life of me cannot find the option in Settings that turns on this toggle switch to enable the calendar that allows you toggle through days and explore upcoming meetings. How do you turn this on?  

This version 6.0.12.5501 - works just fine in Manjaro KDE wayland, and I had no problems that I noticed, but after the upgrade  (flatpak) I got error that I use unsupported OS for screen sharing in wayland. Then I went and downloaded latest version available 6.1.6 - it allows to share, I get strange message about allowing system control, and after launching sharing it shares screen for my 2 monitors! no ability to choose one or the other, or app window! and if I attempt to stop screen sharing Zoom becomes unresponsive.It's pretty bad that new version breaks perfectly working functionality.

Hi everyone,I'm starting on zoom webinar and trying to personalize the event page. Everything is fine except the bottom of the page which shows much more information than juste the name of my company and I don't find where I can change it, even on the page builder.For example, we have the adress, the phone number, etc. and i want to supress it. Does anyone know where I should change it please ? Thanks a lotAnaïs from France

Dear Zoom Expert or frequent user I want to ask a technical question. During a zoom meeting (educational classroom), Can zoom detect any participant is screen-recording with QuickTime player or other screen-recording app ( not the built-in record function in zoom)? As a student myself, I asked, because during a meeting last week, the instructor speaker mentioned someone was privately screen-recording. below only my photo instead of other student photo, a red REC was actively being displayed. However, I did not press any record button on zoom app. Is there any probability that REC function can be turned on by speaker carelessly? I did not share my screen too.Is the paid version zoom used by my instructor able to detect 3rd party screen-recording? In the class, the instructor is delivering a boring 4-hr long presentatio

Version: 6.0.11 (35001)Accessed with a Mac desktopNo error messages or troubleshooting steps.  The file upload, which works flawlessly in every other application or website, has been messed up since I received the latest Zoom update. The box to select a file from comes up as always, but the options on top to sort by name or modification date are absent. And the file or folder or 2 at the top of the list do not appear, and no amount of clicking or scrolling makes them accessible. Does anyone have a fix for this? Thank you!

My version of Zoom has recently been upgraded from 5.17 to 6.0 and I'm finding it far too complicated for my requirements.  Until now, all the versions of Zoom were fine, but this is a radical change, and I'm having a lot of difficulty with it. I don't need all these new things like AI. Can anybody tell me how to change back to 5.17? This is urgent!

I am trying to have two meetings run concurrently.  Not the whole time, they may overlap by 15-30 minutes.  I have read THIS, but still don't understand how to start both meeting so that they won't cut off.  It says both have to be started by the host.  We are doing that.   Can you shed more light? 

The Zoom invite sent via slack says 'waiting for the host to start the meeting' though I am a host myself. Typing  /zoom and clicking enter in any of the slack channels, should start a zoom meeting and let participants join the given link after the host admits. However, it is not letting the host him/herself join/start the meeting. after sending out the link via slack using /zoom command it says 'waiting for the host to start the meeting', 

It's hard to find but I found WHERE to see all of the registrants for a particular recurring zoom meeting we have but how do I export the registration data? All it allows me to do is select them...

Hi everyone!I asked the people joining my meeting some questions at the registration for the meeting. Can anybody tell me where I can see the results of these registration questionnaire?Thank you very much in advance!!!Konstantin

I cannot share my screen while I am in a meeting. I only have the option to share the whiteboard. Does anybody know why?

Hola, necesito ayuda con esto por favor. Tengo la app instalada en mi notebook y no puedo ver la imagen completa de los participantes de la reunion, solamente del speaker, el resto de los "cuadrados" con la imagen de los participantes se ve angosta, no distingo las caras. Solamente se ve bien si minimizo la ventana al maximo pero solo me queda para ver un participante.

Hi, can`t find the reason why when I share screen with a Power Point Presentation from my side everything looks ok but the other participants can´t see the slides as I change them... it keeps frozen in the same slide for them while for me the slides are changing and/or the video playing. Thanks for your help!

Hi everyone, I encountered an issue during a recent Zoom meeting where the recording suddenly stopped at the 1-hour mark. Unfortunately, the video was not saved, though the chat transcript was successfully saved. I was recording the session locally to my Mac, not to the cloud. Has anyone else experienced this issue? If so, were you able to recover the video or find a solution?  

I am hosting a meditation and the microphone does not pick up my snaps which are needed for the process. i have a microphone , I have it on Low setting -what can i do?

Good morning, Hold on, let me get my IT team around me. Let's see... there's me, then myself, and there is also I. I guess that's a three person IT team. My dog kind of helps with stuff; should I include him? So, you won't let me use Zoom unless I upgrade it, which, apparently, I have to contact my IT Team about, which is why I brought the three of us (plus one canine) together to compose this message. That being handled, how about you tell 'us' why you are making our lives difficult right at the moment I am trying to get onto a Zoom by refusing to allow me to use your program without an upgrade that I apparently need to contact my IT Team about? You know, Microsoft Teams doesn't need me to have an IT Team in place to have a 15-minute planning conversation. Maybe I should go there. Or, you can stop playing games with all of us and give us a service that is easy to use and consistent. Up to

We had a Cloud recording this afternoon for a meeting in which the recording stopped unexpectedly midway and then we restarted the recording. After the meeting, we noticed that only the last 24 minutes of the meeting is available. Approximately the first 35-40 minutes cannot be found within the Zoom Portal or on the hosts local computer. Is there any way to obtain the missing portion of the meeting?

At last week scheduled meeting only 4 members were able to log on ,they kept getting the message that they needed an account.This is the same ID and passcode we have been using since we started using zoom and it is the first time this has ever happened..I want to know why this has happened

This is the third meeting we have had in which my team (who is the host) has been kicked out multiple times. The meeting continues without them, and they have no issues rejoining. We are hard-wired to the internet and use a desktop and the desktop version of Zoom. We have a huge meeting coming up and want to make sure this does not occur. Please advise.  

I facilitate a regular Zoom meeting with 200-250 participants. I want to use the poll feature, and I am wondering if there is a way for participants to avoid using the QR code when answering the poll questions. Thanks in advance for your help!

Hello! In a meeting yesterday I was set a number of helpful links, however I forgot to save them before exiting the meeting. I didn't create the meeting, so it is not showing up in my Previous Meetings tab in my Zoom account. Is there any way to recover the links? Or are they lost and I need to ask for them to be resent by the person i was speaking with?

We have created a custom registration form for a meeting that requires people organization name and job title.  The downloaded .CSV file doesn't include those questions, only the standard information, even when we go through the Reports menu.  Is there any way to get the custom questions included in the download file of attendees?

 Hi. I recorded a podcast interview using Zoom. After closing Zoom, it automatically downloaded the recording to my desktop and created a folder there. However, I changed the folder name before the recordings were completely downloaded, and now the download/conversion is stuck at 50% with no progress. I think it's because I changed the folder name. Do you have any idea how I can retrieve the video recording? Does Zoom have a backup cloud recording available?  

on my camera, I am upside down how do I fix it