Meetings

My business runs virtual meetings using the Zoom Events platform. Each meeting includes ~20 polling questions. Historically, I've exported the results from each poll on a user-by-user basis ("PollResults.csv" which is exported via a zip file). For my past two programs, however, the zip file contains incomplete/corrupted data. The data is clearly there - I can see polling results in aggregate in my analytics summary. I can no longer rely on the Zoom polling feature. I've opened a support ticket and was told "our engineering team is working with our Dev team to investigate this, they believe that the last update caused this change" Though I'd love some resolution with this post, I'm mostly sharing for anyone who has experienced similar issues. There's really no sense in me continuing to pay for Zoom Events when a critical feature is so broken. Best,Henry

See attached. It happens at the start of every meeting when I turn on my video until I click on it to go away.

Hi all, I'm currently hosting a webinar with an audience who is trying to access translated closed captions in Spanish... after following the setup instructions found in Zoom Support, we found that the only option to select is English. Also, I noticed that I was only able to translate the support article itself into English and one other language with Asian characters. Do we know if there's an outage on language translators currently happening? 

I updated my MacBook (macOS Sequoia v15.3.1) and can no longer log in to my account (error code 5003). I have uninstalled Zoom, restarted my MacBook, installed Zoom, and restarted again (multiple times). And I am still receiving the same error code.  Apart from updating my MacBook, nothing else has changed. What should I do now? 

Hello!  I keep having an issue where I create an appointment in Outlook and use the Zoom plugin to provide a link to the appointment, but the time does not translate over to zoom properly. For example, I created an invite for 9/29 at 1PM EST but on Zoom, it shows up as 9/29 at 12AMEST. I have no idea why this keeps happening. It is confusing for my clients because they are seeing 2 different times on the Outlook calendar invite I sent them vs. what Zoom shows and it makes me look unorganized/unprofessional when I'm just trying to use the features. This seems to happen when sending an invite to clients in a different time zone, but sometimes it doesn't happen. Any guidance is helpful.  Thank you!  Ashley

I have an LTI 1.1 link setup in Moodle, and I am getting the following error message when I attempt to join a meeting:Invalid access token, does not contain permissions:[User:Read]. Error Code 200 - v=2.0;clid=aw1;rid=INT_487f1d7d13a1edfa Any ideas?

 I'm working on Chrome for Mac, and using the Zoom Chrome Extension with Google Calendar.  Up to now, I've been very used to the way the invites are created in my google calendar when I click the "Make it a Zoom Meeting" button while creating a calendar invite: I click the button, the description of the meeting is then populated with a VERY long text that includes lots of different ways to join the meeting. Fine. I appreciate all the methods of joining just in case people are international, or on their phones etc etc.  Lately however, I've noticed some coworkers have meetings invites that are much tidier and the long text is not included in the description. But, rather, a nice set of links, including phone numbers for multiple countries is already at the top of the invite instead of in the description.  I've asked these coworkers what they do differently, and they say all they do is click

Hi, When inviting contacts to a meeting via the Participants tab, Zoom remembers previousinvitees.  This is not useful to me.  Is there a way to clear this cache of previous invitees? I tried the clear cookies+cache in my Zoom settings, but this did not work. Thanks.

Hello all, Recently I have faced the issue "Signature Invalid" while joining the zoom using "Zoommtg" JS via API. Unfortunately I noticed my pro plan has been expired. Is that affect feature of Join meetings and shows the error like above? Looking forward to your quick response.

I am having trouble making sure my display name does not change. Yesterday was the second time I have used Zoom on my personal laptop for an interview and both times, somehow when I enter the meeting my display name comes up as something completely offensive. This is the second job that Zoom has affected negatively in the last couple of months. I have changed my password multiple times and am just not sure what else to do. It will be hard to secure any type of employment if this is not permanently resolved as all of my future interviews will most likely be virtual. This has been extremely upsetting. I do  not even know where to look because on my end all I see is my name or the word "Zoom" as my name since I had to make sure it wasn't something offensive last time. I reached out to support when it happened then as well and they said to change my password and log all the way out and it would resolve itself. Well, now I know that was incorrect. If you have

We had a 3-day conference and recorded all the meetings. However, when I open the video or the audio the first minute is at normal speed but then suddenly the speed increases, and this 4-5 hour meeting only takes 1.5 hours. This happens on all the 3 separate recordings. The audio is horrible with all kinds of noise over the voice (there is no problem with the microphone, the first-minute audio is fine). Even when I use software to slow down the speed, the noise makes it almost inaudible. Is anyone familiar with this problem and is there a way to still fix it?  Thanks a lot!

One of my users is the host of a zoom meeting today at 1 PM. Unfortunately, he's sick. We have a second user lined up to be the meeting host but the first user never designated anyone to have scheduling privileges or made anyone a co-host or alternate host. When I go into the admin panel for our account I appear to be able to designate other people to have scheduling privileges for me, but no ability to set this on any other user. I can't see anyone else's scheduled meetings, either. How do I go about adding a co-host, or changing the host, as the account owner without making someone who's out on a sick day log back on to change his own settings?

Every time I try to join a meeting, even one of my own,  I get this screen:I click on "Launch Meeting", and nothing happens except that I get "Having issues with Zoom, join from your browser"Then I click on "Download Now", it downloads, I click on the exe file, finally I can join.Every time.  Every dang time.

there is now a menu Transcription in meeting optionsIn certain meetings, as an host, I would like to unable the "Transcription" option for non host or co-host participants.Is it possible ? Thank you for your help

At my organization, we use Google Calendar to schedule meetings. Google has a "speedy meetings" setting, to change 30-minute meetings to be only 25 minutes, and hour-long meetings to only 50 minutes (to give you breaks between meetings). Is there a way to do this in Zoom? When scheduling a meeting in Zoom.us, our only options are 15 mins, 30 mins, 45 mins or 1 hr. Thanks!

I am VERY frustrated. I have been using my Logitech C920 with my Macbook Air for a long time. No issues. For the past month or so, my image keeps flickering. The image does not go black. Rather, parts of the image move and then move back (if that makes sense). At first, I assumed it was the Mac OS upgrade to Sonoma. However, the issue ONLY happens in Zoom!  I have the most current version of Zoom installed (6.0.2). I have spoken to Logitech and they have no solution, as the camera is fine with LogiTune. Is there a solution to this?!  I managed to capture a screenshot of it glitching and then back to normal.

I join a meeting on my MacBook, then zoom becomes unresponsive. I cannot click on anything (Unmute button/camera/chat/minimise screen etc) However, I can see everyone, and hear everything but I cannot do anything from my end. I have looked through the settings, restarted my computer a number of times, updated what needed to be updated. Still, the problem persists. Can anyone help?

With AI-driven features becoming more common in video conferencing tools, Zoom has been rolling out AI-powered meeting summaries and smart notes. Does anyone know if Zoom plans to expand this feature to all users, including free accounts, or will it remain limited to enterprise and pro plans? For those who have used AI-generated summaries, how accurate and useful have they been for your team? Let’s discuss!

I've been using Zoom almost weekly for at least 6 months and have had no trouble getting in the meeting.  I pay for the meeting then I get another email to Register my name etc.  Usually after I registered I receive an email that has the link to join the meeting.  The last two weeks I register, the email disappears and I never receive the email to join.  Very frustrating since I pay for these and they are non refundable.  Nothing has changed, same computer and email. Help!

Using the Linux client when I remote control do remote control (support) I'm able to control the other user's computer via my mouse and keyboard, but certain keys fail.  For example, I can type a certain letter like "a", but I won't be able to type "b", but I could type "B".  When I use capslock, all of the letter seem to work (in uppercase). Lowercase is hit and miss. Symbols generally don't work. 

I get error 1132 when I log in to Zoom, this only happens on my computer because I can use the platform without any problem on my cell phone. I have already reported the problem to Zoom but have not received a response. Any help is welcome! Thank you very much.

Hi, I noticed that when I try to save my recording automatically to a Google Drive folder, it will give me a "Files from unknown sources. Converting the following files may put your device and personal data at risk" error. It converts fine every time I click "Convert Anyway" but this error pops up every single time I have Google Drive open on my Mac. Can someone help me troubleshoot?

Please anyone can help me with this?I know the operating system is Linux but i also know that there is different Linux operating systems and i can't find out each one is . Thank you very much indeed for any helpKind regardsd_jj_b

I have a Pro-level account and host a weekly meeting. In a few days, I will be unable to be present to start and end the meeting. I have read the online documentation about assigning a co-host but find it confusing. Is there a way for me to assign someone in the meeting the credentials to start and end the meeting, and also turn on screen sharing?

Hello, I have my record setting to save only the screen sharing with active mic and i see the reecording the webcam/videocamera i overlapping the shared content. It never did that before.Is there a definition that i should put?  I put here a example