Meetings

Hi there,I’m facing issue that when I record my desktop screen using Zoom metting on my computer and play the recording I can hear only my voice and black screen coming for the whole sessionWhat could be the problem and how to solve it? thank you

Hi! Im from Ukraine!  I was told that for ukrainians there is no 40mn limit. But I still have it. Can someone help me? Thanks! 🙂

We are using a BlackWeb presentation remote, which works with powerpoint apps and desktop versions when zoom is not open. But whenever we start or join a meeting, it no longer works. The only button which does work is the escape button. We've tried wiping zoom off the computer and reinstalling the newest version, but that hasn't worked for us. 

As the host of a meeting, I have a need to track the time that an individual has their camera switched on.  In the participants pane, it shows when a participant is muted, when they have their camera on, when they are screen sharing, etc. However, it is displayed as an icon.  I need a report of how long the person had their camera on (or off) for the entire session.  The reason for this comes down to compliance.  Being on-camera is mandatory for the meetings I host.  Tracking in the main session is not too difficult.  However, when the participants go to breakout rooms, it is much more difficult to track.  A field added to the Active Hosts > Participants report would do the trick.  Or, if there are any plugins that can track on-camera time for each participant, that would be grand.

Hello, our users use Lenovo laptops, and many of then have problems with the microphone, in the sense that other participants do not hear them or hear a very disturbed voice.PC's are updated to las Windows 11 version and the micro with other platforms, like Teams, work.We tried all common solutions, update driver, remove other software possibly interfering with micro but nothing changed.Did anyone had same problem?Thanks.GinoDS

HiI want to adjust my audio settings so I can use a bell in my meetings.  I go to my profile picture as instructed but the drop down menu only gives me plan and pricing and sign out.  No settings tabs... so I cannot adjust the setting.  If I go to settings on the left hand menu, I cannot find audio adjustment tabs to use.  Can anyone help?  Why is my profile drop down menu not giving me the full menu?Thanks!Pippa

When the new upgrades got loaded I choose to have a "portrait" type of filter added to my camera view.  It's like the blurred background but not as intense.  I'd like to turn that off but I don't know where to do it.  Any suggestions?

Can anyone help? My hp laptop calls into a zoom mtg Im just watching. I don’t know why or how it happens but I have to logout asap & miss the mtg

Since 2 days, my zoom apps gets completely frozen as soon as I activate the webcam in a video conf. Without it it works fine, but as soon as I turn it on, first il will freeze the app ( but I can still see other participants webcam moving ), then the mic and the speakers will crash ( no mic and no sound from other participants ). I'll get an error pop up saying something might be wrong with my speaker settings. But at this point the Zoom is completely frozen and I can't do anything.MacOS Sequoia is up to date ( Mac Mini M4 Pro )Zoom is up to date ( Version :6.4.3 (52139) )

Good day!Please tell me how to set up a conference so that the session rooms do not close when the organizer leaves and there is no one else, but the conference is still running. And when regular participants (not organizers) connect, they need to have access to the session rooms.What did I do?As far as I understand, there should be a scheduled, recurring, time-limited conference: https://support.zoom.com/hc/ru/article?id=zm_kb&sysparm_article=KB0062549but the problem is that when I created the rooms, I checked the box so that the rooms would be linked to the conference number, saved them. The conference has started. There are no participants yet. When I, as the organizer, leave and DO NOT FINISH the conference and a participant enters, but there are no session rooms. After that, I log in again as the organizer and have to create t

HI. I'm using Zoom app with an electronic whiteboard (Android).I'd like to use a web camera(external camera) and a speaker to the online meeting by the electronic whiteboard.Where can I switch a web camera from a built-in camera?   Actually, when I use Zoom for Windows, I can choose a web camera or a built-in camera. ( I can select a Speaker, too. ) But I can't find the settings menu for Zoom Android.  Could anyone help me how to switch a web camera / a speaker?

So some reason I can't disable the meeting passcode. Is there something I'm doing wrong?

You used to be able to navigate in Zoom (chat, set up breakout rooms, make someone a co-host, etc.) while sharing your screen with an embedded video were playing in PowerPoint. Now, when you click anything, the video stops playing. It's back to the way it was a couple of years ago, but then there was an update a while ago that enabled us to do stuff while the video was playing. Now you can't. What happened?

I constantly use the safe driving screen in meetings.  Yesterday it was working fine, but today it stopped allowing me to unmute when I tap the Tap to Speak circle.  The app was not updated recently (since 2/28), the settings in the phone or Zoom were not changed.  I can unmute using the standard meeting screen.  I followed all the troubleshooting advice - changing app settings, phone permissions, force stopped the app, reinstalled the app.  Nothing seems to have helped.  All the settings are as suggested.  No error messages. Phone - Samsung Galaxy S23Zoom app version - 6.3.11.28195

Hello,I am having taking a class online, and when the instructor sends a "quiz" in chat. When I click the link it downloads and I'm able to fill out the test, but when I try to submit it when I'm done I get a "missing data" message but I have everything filled out. I don't know if it's because I'm using a MacBook (ver 15.3.2) , because this recently started happening once I started using my MacBook. I used to have a cheap HP and I was able to submit my quizzes with no issue. The only reason I switched to a Mac was because I needed more "RAM" memory for my old HP, so I don't know if there's some type of setting I need to change or what to fix this issue.

Anyone know why when i record a meeting and play it back, i only hear myself and not the other person on the recording?

I am trying to log into my desktop app. i do not remember my password. i hit forgot password. it takes me to a "google or apple" page. i click either of them (tried both) and it just logs me in onto the website automatically. no option to actually reset my password ever. still don't know my password. still cant get into desktop app. 

In Zoom Pro, when I am in "multi-share" mode with my students all sharing their screens, I would love to be able to put their screens in order instead of my view being in the order of when they clicked share. It would be wonderful to be able to sort my view of their shared screens by last name or first name, or - even better! - to be able to put them into a specific order of my choice (for example, being able to put the three I need to keep an extra-close eye on all together as the first three). In a related wish, I would also love to be able to request a participant to screen share, similar to the options we have to "ask to unmute" and "ask to start video."

Hola. Somos una escuela de Perú que ya no trabaja de forma remota. Pero Zoom se ha cobrado automáticamente un plan anual de 51 cuentas y queremos la devolución. Ya enviamos correo y ojalá tengamos suerte. 

I have a zoom room setup running with a neat bar but not getting connectivity. I see that it has a valid ip address from our network but cannot connect. The iPad is also connected to our network. Tells me to "please check my network connection..."  When accessing settings for the neat bar it gives me Status - not connectedDisplays mac  addressdisplays valid ip address, subnet and gateway. My network team says they see the device connected to our network but still the device is not talking to anything.    

I am using the Zoom extension for Google Calendar (in Chrome) to keep track of my client appointments (i.e., Zoom meetings). If a client has a recurring Zoom meeting at the same day and time every week, will the Zoom link that the extension sends in the invite continue to work each week? 

Since the last zoom update, I am getting a small popup message at the top of my video window with every meeting I start. It says "Turn On Reactions 'zoom.us' has turned off Reaction effects. Click (the video icon) and select Reactions to add more impact to your gestures". It has an "x" to close the popup window. But that doesn't close it.  It only closes when I click the green video icon in the top function bar. Whether I turn Reactions on or off - the popup is still there. I don't know how to upload and image so I hope this is explanatory enough. Don't know if this is a bug, or if it's pilot error somehow. Would appreciate any tips on how to get rid of this popup!   I'm using a Macbook Pro running OS Sequoia 15.3.2.Thanks.

Zoom is not playing sound on my brand new laptop running windows 10. Zoom can see the speakers (onboard or bluetooth) and appears to be playing a test sound - bar showing signal but nothing is coming through. Mic is working fine.Occasionally there will be a split-second of sound and then dead. Speakers work with everything else except facebook messenger   Here's what I've tried: - off and on again (zoom, soundcard and laptop) - updated windows - updated soundcard driver - updated zoom and rolled back to a previous version - adjusted control panel settings (allowed applications to take exclusive control, disabled audio enhancements)

I hosted and recorded a meeting last night. The audio visual recorded and downloaded just fine, the chat also downloaded. There were 10 documents shared with participants in the chat, those are showing in my Zoom Workspace above my recording but when I try and download them I receive "Download Failed" error message. I cannot even open the documents to view them. In the past, items that have been shared via chat have come over with the chat download, these did not. I am really needing these documents, any assistance would be greatly appreciated! I also reported this as a problem.

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