Customer Success Forum

Hello,I wanted to create a Zoom account using one of my other Google-associated emails. But I indicated that I was an "Educator", but I realized it wasn't what I meant. But now, it takes me to a page that asks me to provide Educator information for an organization and I cannot do anything: cannot sign in, cannot even delete my account to start over. Every time I "log in", I'm taken to that page and cannot go any further. Please help.

Hello.  I have a surface pro 7 and a teacher windows desktop computer.  I open up Zoom as the host on my teacher desktop, and share in the invite link to my surface pro.  Then, I share my screen from the surface pro (so students can see what I write/draw/etc on my Surface Pro - such as equations or graphs).  Using the host teacher desktop computer, I record the Zoom session so that students can go back and rewatch lectures (or watch them if they are absent).  I also have a webcam attached to the teacher desktop computer, so students watching the video can see my gestures, activity demos, etc.  When going back and watching the video, the video of me is very very small - so small that you can barely even see what's going on in the video.  My hypothesis is that because the surface pro is the presenter (the one sharing the screen), Zoom thinks that it should be the active speaker.  But I want to screen grab the surface pro and r

Mr. Ms. As you may have already heard, a vulnerability called Log4j has been discovered. We are busy asking suppliers (organizations) whether their software contains vulnerabilities, so that we can patch the software. My question is, does your software contain vulnerabilities? If so, do you have a patch that can be installed? I look forward to your response.

Healthcare IT News sat down with our very own Ron Emerson, BSN RN, Global Healthcare Lead at Zoom and mapped out his predictions for healthcare in 2022.  We are incredibly excited to showcase our expertise and applications across the healthcare ecosystem this year. Chime in below about your thoughts or questions on how the entire Zoom platform can integrate with your existing operations and care delivery workflows.  Check out the full article here! 

Hi everyone,I'm an online teacher and recently (since 3 days ago) I'm experiencing the following problem:- My school's email account on zoom shows a delay of 10 seconds or so on video.My audio is fine and on time, but video and screen sharing have this big delay. (which for lessons is a lot)- My personal email account didn't show this problem on my tests. - Other online meeting services didn't show this problem on my tests. My wifi connection is fine. I have updated zoom. Even deleted and downloaded it again on my MacBook pro. Does anyone have any idea what could be done?

We have some 7th grade students that are creating their own zoom session with their school Google account and inviting other students in their grade.  They are doing this on a school-owned chromebook.  Is there a way to stop or block this from happening?  Thank you!

Hi - I have bought a new imac running MAC OS Big Sur 11.5.1 and I am trying to record a Powerpoint slide lecture on Zoom for a client but it keep skipping slides on the recording. I have tried it 3 times now - I have switched off everything else I have switched the computer off and on again I have uploaded the lates version of Zoom but it still skipping slides on the recording. I have cheques my wi-fi speed which is at 37mbps. It all used to work fine on my old imac which I still have but want it to work on my new one. I bought an updated version of Powerpoint Microsoft for Macs . This is the first time I have tried to record a Zoom lecture on it. Can you help? Many thanks Catherine Wallace

I work at school in Indonesia, we have 21 classes and about 10 other special class. Each classes has 28-30 students and 5-10 student for special class.What is the best plan for our school? Is there any plan that can hosting 21+10 classes/meeting with only one account/email?

My school uses Bluejeans for remote classrooms but as an Instructor I prefer Zoom.  Can I connect the students on Bluejeans to my Zoom Room or do I need to join their bluejeans meeting room?

I teach ESL via Zoom. My students can hear me and I them without a problem. However, when I play an instructional audio on my computer, only I can hear it. Is there a way to allow my students to hear an audio file playing on my laptop?

I have set a meeting for a school meet. I am not the host. The host will be the school principal and then another member of staff will take another part of the meeting. How do I allocate host status to them.  I wont be leaving the meeting. Thanks Using Free version 

I would like to know how I can have the names of the participants in a text at the end of my lesson.

At our university some of our students/teachers have this request: the possibility to show their camera/video to the teacher only, and not see (or be seen by ) the other students. The teacher can see everyone, each student can only see the teacher. Is there any way to make this possible. This has been put foreward as a solution that might help against all those black screens.  

How do you use foreign language characters on the whiteboard?  When I share with my pupils I need them to be able to see the proper spelling but can't type in Spanish or French. 

Hi there, we have to integrate zoom API or SDK into our custom LMS, it's in the initial stages, we require logging in to Zoom API programmatically. How can we achieve this behavior? Our LMS is VB.NET-based. Is there any possibility to integrate Zoom SDK into our LMS?

Hi all - In support of primary and secondary education (K-12) and due to the ongoing pandemic, Zoom just announced that they will continue to lift the 40-minute time limit on existing education accounts through June 30, 2022. You can always check the online learning blog for the latest information regarding this program. 

Bonjour Est-il possible de créer des équipes ou des classes dans zoom, du type que l'on peut créer sur Teams ? Is it possible de create a team or a group as we can do it on Teams ? Thanks !

How to open different Zoom accounts in a browser to use them simultaneously? Either on PC or android mobile Does anyone know?I manage zoom accounts for teachers Thank you very much

I need to record a timed Zoom session in order to secure a virtual teaching position. One of the requirements of the session is to use the annotate function. I cannot figure out how to turn that on. I have read the directions on the Zoon sight as well as some Googled instructions. They were the same and they don't work-- they are wrong. For starters after logging in, the directions are to go to Account Management and then Account Settings but Account Settings isn't under Management. If I play around with it, I can find "Settings" without "management", but then it's impossible to find the 3rd direction which is to Click the Meeting Tab. These directions just don't go anywhere. Help!

I received the class live and teacher recorded this, and i need to look again the video i can no see class because he video small .how can extend the video?

Yesi need helpRe-active zoom educationI hope to hear from you shortly

We are a school and i want to develop some system where the teachers and students receive the link i created to enter a zoom room so they cant have contact outside zoom (right now the teacher must send the link directly to the student).Is there any way to do that? And also every teacher needs a zoom account?

I've had a number of reports of network issues lately, all on our campus system.  We've determined that Wi-Fi6 capable devices have significant driver issues that cause inconsistent network connectivity and a poor Zoom experience.  Has anyone had the same experience?  Any thoughts on a solution?

I teach a remote class from home to incarcerated people in a classroom.   They have a mic in front of the class. but I have a hard time hearing the ones in the back.  On two different occasions, the sound has gotten dramatically better after about 45 minutes - and I can hear fine.  Is this magic?  (no one has done anything to the sound.)  Can someone shed light?

As an educator, we use Zoom for our virtual classes with the Basic Plan. We've heard rumors that the Basic Plan will not longer be supporting unlimited time in 2022. Can you please confirm or deny this rumor? I'm hoping it is denied.