Canvas Zoom Unauthorized

Forum|Forum|3 years ago
June 21, 2022
5 replies
26 views

I have scheduled zoom meetings through canvas but when I try to start them I get this

What's going on here? I have used Zoom in canvas for years and never had this issue until now.

Best answer by hivelyr

I found this that fixed the issue.

https://community.zoom.com/t5/Meetings/Error-code-401/m-p/10629

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Freddi_G

Community Champion | Employee

Hello, can you tell me

What LTI version you are running
Which browser you are running
Are you able to access LTI Pro and view upcoming meetings page and the error occurs only when you click schedule or
Does it happen when access the LTI Pro tool?
As a start can you try clearing cache or using another browser or computer to test.
Are all instructors experiencing the same issue?

D

driveira

Newcomer

I am using Firefox, and also began receiving this same error yesterday. Yesterday, it worked just fine in my morning class, then, I received that error in my second class. I am now continuing to receive that error. I can log in if I go to the Zoom website.

I deleted all of my scheduled classes in Canvas, and rescheduled all of them. That didn't work. I deleted cookies. That didn't work.

A different browser DOES work, but, I really like Firefox...

F

Freddi_G

Community Champion | Employee

Hello, I am wondering if its related to a Firefox change that got implemented in Firefox 96, released on 1/11. Mozilla turned SameSite cookies (more information can be found at https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Set-Cookie/SameSite could you take a look at this and update the setting to " network.cookie.sameSite.noneRequiresSecure to true" as specified in the link here to test? https://hacks.mozilla.org/2020/08/changes-to-samesite-cookie-behavior/#:~:text=Test%20your%20site%20in%20Firefox

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driveira

Newcomer

I did that, and it is still not working.

H

hivelyr

Newcomer

I have an end user with a similar issue. I believe it does prompt to approve for LTI before it happens.

H

hivelyrAnswer

Newcomer

I found this that fixed the issue.

https://community.zoom.com/t5/Meetings/Error-code-401/m-p/10629

K

KelliAAuthor

Newcomer

Yes, this link fixed the issue for me. I finally decided to clear cookies and cache and I saw this enhanced tracking was turned on. Turning it off fixed the problem!

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Freddi_G

Community Champion | Employee

@driveira can you confirm if the above solution solves your problems?

Thank you for sharing @hivelyr !!!