Student in Mexico Can't Connect | Community
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Newcomer
May 19, 2022

Student in Mexico Can't Connect

  • May 19, 2022
  • 1 reply
  • 1 view

I am a basic free user, and Zoom is a godsend for teachers!!! I have used several sets of recurring meetings successfully. Today, though, my student in Mexico cannot connect with the new Meeting ID. Do I need to tweak anything in settings? I've tried, but maybe there's something new I need to know. Thanks if you know something I can try! Rhonda in Texas

    1 reply

    Community Champion | Employee
    May 20, 2022

    Hello, under your meeting settings there is a setting that can block users from specific countries or regions. Pls check is this is enabled and if there has been anything added in this section? 

    https://support.zoom.us/hc/en-us/articles/360060086231-Joining-from-specific-countries-regions