Customer Success

Zoom's Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications.     We are excited to announce the launch of Zoom Cobrowse SDK. Cobrowse, short for collaborative browsing, is a web-based visual engagement tool that allows a customer and a support agent to securely navigate and interact with a webpage in real-time. Whether troubleshooting technical issues, completing forms, or providing guided walkthroughs, Cobrowse empowers businesses to enhance customer experiences with seamless and personalized support. The Zoom Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications. It’s built with simplicity in mind — requiring no plugins, no downloads, and offering quick integration into your existing customer flows.   Key features Frictionless and secure screen-sharing: Customers can share their screens w

Happy New Year! 🎉 We’re kicking off 2025 with these key sessions designed to elevate your skills and keep you ahead of the curve. Don’t miss out on these valuable opportunities—register now and get ready to start the year strong. See you there!   January 9 - What's New at Zoom - Nov/Dec 2024 - Register Here Stay ahead in the fast-paced world of digital communication! Join us to explore the latest features, updates, and innovations Zoom has to offer. Whether you're a Zoom pro or just starting out, our expert hosts will walk you through new tools, from enhanced collaboration features to cutting-edge security enhancements. Get insights to optimize your Zoom usage, boost productivity, ask questions, share feedback, and connect with fellow Zoom enthusiasts.     January 15 - Zoom Workplace Open Office - Register Here An engaging and interactive event designed to showcase how Zoom’s tools can transform your workplace into a seamless and productive environment. This even

The title says it all. I’m planning to consolidate 2 accounts into 1. Both accounts have associated domains and vanity URLs enabled with Zoom, causing them both to have vanity Zoom Meeting links for users. We’re trying to prevent all of the users’ Zoom Meeting links from being broken by the migration from account #1 to account #2. Is this possible?

Hello I am just curious how a company gets listed on this directoryexplore.zoom.us/en/customer_stories/good-american Does zoom reach out to the brands or can we apply to be featured on these pages?

- Ich möchte / muss Zoom aktualisieren, aber leider wird mir im Client die Option Nach Updates suchen gar nicht angeboten. Muss ich das irgendwo erlauben? - Wenn ich alternativ das jetzige zoom deinstalliere und die neue Version installiere sind, dann auch die Konteneinstellungen weg? (ich bin admin für 2 Lizenzen und habe das letztes Jahr irgendwie hin bekommen) zur Info: ich nutze noch Windows 10.

Hallo zusammen, wer kann helfen, denn meine Einladungen kommen nicht an. 

I'm trying to record a 5-7 minute presentation for my final, and I can't seem to find a tab that allows me enable computer recording. The article I found says I need to go to Account Management and then "Account Settings" to enable it. But I can't find "Account Settings."The only thing I see under Account Management is "Account Profile" and "Reports." No Account Settings. In "Account Profile" I only see my account type, my role, and my meeting capacity. "Reports" is also a dead-end.I just want to record a 5-minute presentation on my computer. Please tell me if this is a bug or not and how to fix it. I can't use Clips because it only allows for 2-minute recordings. Please help!

I have been using zoom for years. I have a brand new windows 11 machine; all updates/patches/software everyting up tp date. My weekly zoom meeting worked fine the first time on this new machine, but not since. I click the link to enter the meeting, as I have always done; the meeting opens, we have video. Unlike when zoom used to work, a window pops up with a button that says Use Computer Audio. When I click that button, the zoom application simply quits, the window disappears, connection lost. Please tell me how to correct this situation, or fix the program, or something.

I'm working with my vocal coach via zoom.  I'm a soprano and microphone cuts out on any notes above c on the staff.  In other words, higher frequencies cut out.  On his end.What setting can we use to fix this?  Thanks

Can An Affiliate Program Be Instituted For Referrals?

Per the 11/15/2024 article: Scheduling and customizing a meeting with registration I have looked everywhere in the User, User > Groups, and the Account settings and can not find anything to let me turn the meeting registrations option on.Plz Halp!

The question "What are the latest Zoom updates?" inquires about the most recent enhancements, features, or changes introduced to the Zoom platform, including updates to its software, applications, or services.

Organizations demand a unified collaboration hub that empowers both employees and IT, driving engagement, productivity, and connection. Discover how our AI-powered platform outshines Microsoft Teams and Zoom Workplace by transforming teamwork, cutting costs, and elevating employee and customer experiences.   Why Choose Zoom Workplace? Simplify your work, elevate your team. Zoom Workplace offers an all-in-one solution that combines exceptional quality with unmatched affordability. AI-Powered Innovation: Our built-in AI Companion supercharges productivity at no extra cost. Open and Flexible: Seamlessly integrate with your favorite tools from a vast app marketplace. Familiar and Reliable: Enjoy a trusted platform your team already loves, with minimal learning curve. Cost-Effective: Reduce complexity and save money with a comprehensive, unified solution. Future-Ready: Stay ahead of the curve with rapid innovation and adaptability.   Total Cost of Ownership (TCO): Microsoft Team

The holiday season is here, and it’s the perfect time to spread joy and connect with your loved ones in unique and creative ways. Let’s take our holiday greetings to the next level! Whether you’re connecting with loved ones, friends, or colleagues, Zoom Clips offers the perfect way to share personalized, festive messages that spread joy and cheer. Imagine creating a short video with a cozy fireplace background, fun filters like reindeer antlers or snowfall, and heartfelt wishes that make someone’s day brighter. With Zoom Clips, you can record, customize, and share your greetings effortlessly like sending a digital holiday card, but way more fun! Ready to make your greetings memorable?   Here are some creative tips and tricks to craft the perfect holiday Clip. Let’s spread the joy, one Zoom Clip at a time! 🎁   Step 1. Go to your Settings and  Generate a creative Virtual Background using AI  Step 2. Go to your Zoom Clips and choose video only optio

I was assigned to be a teaching assisstance on Canvas. When I tried to set "Attendance Report Setting", it showed "Can't update the Attendance Report Setting due to the invalid Setting from the input value". Could you guys please help me with that?

I get added to zoom meetings without my consent. I feel this is a new way for spammers to get into my inbox. zoom, if you are listening, add a spam button to your meetings so you can identify these bad actors. Also include the email of the person who added you to a meeting, because why would a legitimate host want to hide that info anyways.

Coming back to work after being on leave can be overwhelming. The inbox is flooded, projects have progressed, and you feel like you're playing catch-up. 😫 However, my recent experience with Zoom AI Companion 2.0 made this transition surprisingly smooth and efficient. ✨   Here's how it helped me get back on track:   Meeting Summaries at a Glance The first thing I did was review the AIC-generated summaries of all the meetings I missed. These concise yet comprehensive summaries gave me key discussion points, action items assigned, and decisions made.This overview allowed me to quickly understand what transpired in my absence without having to watch hours of recorded meetings, read long chat threads, or reach out to my colleagues to get updates.   Intelligent Q&A Zoom AI Companion 2.0 allowed me to ask specific questions about the meetings and projects. Some questions I asked were "Help me catch up with the scheduled meetings last week.

With my Zoom Pro I never had issues but now with Zoom Workplace I have to close almost all app etc as the space Zoom Workplace takes is excessive and the quality of my call keeps on dropping. Is there any way I can optimise my memory etc whilst in Zoom Workplace mode? 

zoom customer's support is atrocious. I have had a webinar that I am supposed to host just disappear and now the account is saying I don't have the webinar service. Getting someone on the phone. The chat system is a joke. Anyone have any suggestions?

I am trying to create a Zoom account for my job. I accidentally selected an education account as I am training teachers (I thought maybe there would be teacher specific content). I WILL NOT be working with students. Now, I cannot create the account without it being validated. Please help!!!!

  Thank you so much for taking the time to join our May What's New at Zoom webinar. If you were not able to join us, we've got you covered with a comprehensive summary of the event.   Check out the recording of today's event here.   Our Next What's New Webinar is on June 27th. You can also find the list of our upcoming events in the Customer Success Events page.   Below we have summarized the key themes from the Q&A. If you have any additional questions or follow up, kindly post a reply in the comments and a Zoomie will respond promptly.     Key Question Themes:   AI Companion Security Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models. How Zoom AI Companion features handle your dat

At the start of last month, I had a customer call where they raised  a few concerns and wondered if Zoom had any means to resolve them. They felt the back-and-forth of scheduling meetings quite dragging. Their team struggled to keep track of and prioritize meeting requests. They basically wanted to streamline their scheduling process and improve efficiency.   So I recommended they take advantage of the Zoom Scheduler Routing Forms, it allows you to create customizable forms that automatically route meeting requests to the appropriate person or team based on the information provided by the scheduler.   How it Works: Create a Routing Form: Design a form with specific questions relevant to your scheduling needs (e.g., meeting topic, location, or urgency).    Set Up Routing Rules: Define the rules for routing based on the form responses. For example, you could route requests to different teams or individuals based on the meeting topic. Share the Sch

Bring back old zoom! Why is Workplace such a nightmare of clicks when i want to shuffle between meet and a doc I may have on second screen? I used to be able to tab between my meeting screen and other program i have open. Now i have to go in to Zoom - Window- Workplace meet to get back to my colleagues? There is NOTHING anywhere on this BASIC issue. 3 clicks too many!!!! We will be moving to BigMarker if this isnt fixed in the next few months.  Bring the DOGE into Zoom. 

I'm a new Pro user. Signed up for Pro because I had hoped it would solve my audio-microphone issues. I am a music teacher and teach 95% of my lessons online using Zoom. Mysteriously(?) the function that allowed me to hear my students play their musical instruments live during our lessons seems to have gone away, or its service level has significantly degraded. So now, I can't hear my students playing their instruments. Or, what I can hear, cuts in and out constantly preventing me from truly hearing a student's performance (which is critical when you teach the way I do). To add to my frustration (I have had to cancel lessons two weeks in a row; this is seriously impacting my ability to do business), I cannot seem to get telephone or even chat support from Zoom Tech Support. I thought my Pro subscription would give me these advantages. So, I'm appealing for help. I don't think my business can tolerate 3 weeks of lost billable hours. Please help me ASAP!

Someone sent me a Zoom link for a meeting, I never received itI checked the box, trash and junk, but nothing. The email is workingZoom is working I log in with my work email same as my Zoom email; however, it seems to grab my Chrome browser email, which is different but doesn't send a link to that other email or the one it says it is. So to recap request sent but never received at my emailI sent one myself from Zoom, and it flipped the email to my different browser email.I checked Zoom settings, and it's set for my work email, not my browser.