Customer Success

Ever thinking about how to keep up with Zoom's innovation and learn about all the new amazing products and features being released across the Zoom platform? We've got you covered!    Here are a couple amazing resources for you:   Whats New Blog - get a quick write up of the latest innovations!   Zoom Customer Success Hub - get access to live and on demand webinars featuring, whats new, platform training, open office hours, and much more!Comment below if you have any questions and we are here to help 🙂

I'm in healthcare/behavioral health.  We need our participants (clients) to sign off on a form acknowledging they presented for their service via telehealth.  I looked at the integration of docusign but that just pulls us out to send a docusign through a web-browse.  I don't know if there are any solutions that exist for this.  I would love to be able to get signatures in real time while in a session.

Can I Link My Zoom Account To Social Media?

The rise of artificial intelligence has revolutionized the way we work 🌐, and Zoom is at the forefront of integrating AI into collaboration tools 🤖. Features like AI-powered meeting summaries 🗋, transcription 🎥, and task suggestions ⚙️ are transforming workflows and enhancing productivity. But how exactly is Zoom’s AI Companion making an impact in today’s hybrid work environments? Let’s explore the tangible benefits, real-world applications, and key insights about this game-changing technology ✨.   Streamlining Communication and Reducing Workload One of the standout features of Zoom’s AI Companion is its ability to simplify post-meeting processes. Instead of manually reviewing hours of meeting recordings or taking notes during discussions, users can rely on AI to: Generate Concise Summaries: Automatically create accurate meeting recaps that highlight key decisions, action items, and follow-ups. Automate Transcriptions: Provide clear, s

In the ever-evolving world of virtual events, creating a seamless and engaging experience for attendees is key. One feature that’s helping event organizers strike the perfect balance between preparation and live interaction is Simulive in Zoom Events. This tool has become a game-changer for many professionals, including myself, who aim to deliver polished presentations while staying accessible to their audience.   Recently, I had the opportunity to host a Zoom Event where I leveraged the Simulive feature. For the main session content, I pre-recorded my presentation, allowing me to deliver my message with precision and consistency. During the event itself, I stayed behind the scenes in the Backstage area, monitoring the session and responding to attendees’ questions in real time. This approach not only helped me engage with my audience more effectively but also reduced the pressure of speaking live.   What makes Simulive so unique is the ability to transition seamles

I have a Pro Business subscription to ZOOM and looks like a BAA should be supported, but not 

my virtual backgrounds look correct in the virtual background grid, but when I select any of them, there is a red mark that looks like a brush mark on the images. How would that get there and how do I remove it?

Zoom's Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications.     We are excited to announce the launch of Zoom Cobrowse SDK. Cobrowse, short for collaborative browsing, is a web-based visual engagement tool that allows a customer and a support agent to securely navigate and interact with a webpage in real-time. Whether troubleshooting technical issues, completing forms, or providing guided walkthroughs, Cobrowse empowers businesses to enhance customer experiences with seamless and personalized support. The Zoom Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications. It’s built with simplicity in mind — requiring no plugins, no downloads, and offering quick integration into your existing customer flows.   Key features Frictionless and secure screen-sharing: Customers can share their screens w

Happy New Year! 🎉 We’re kicking off 2025 with these key sessions designed to elevate your skills and keep you ahead of the curve. Don’t miss out on these valuable opportunities—register now and get ready to start the year strong. See you there!   January 9 - What's New at Zoom - Nov/Dec 2024 - Register Here Stay ahead in the fast-paced world of digital communication! Join us to explore the latest features, updates, and innovations Zoom has to offer. Whether you're a Zoom pro or just starting out, our expert hosts will walk you through new tools, from enhanced collaboration features to cutting-edge security enhancements. Get insights to optimize your Zoom usage, boost productivity, ask questions, share feedback, and connect with fellow Zoom enthusiasts.     January 15 - Zoom Workplace Open Office - Register Here An engaging and interactive event designed to showcase how Zoom’s tools can transform your workplace into a seamless and productive environment. This even

The title says it all. I’m planning to consolidate 2 accounts into 1. Both accounts have associated domains and vanity URLs enabled with Zoom, causing them both to have vanity Zoom Meeting links for users. We’re trying to prevent all of the users’ Zoom Meeting links from being broken by the migration from account #1 to account #2. Is this possible?

Hello I am just curious how a company gets listed on this directoryexplore.zoom.us/en/customer_stories/good-american Does zoom reach out to the brands or can we apply to be featured on these pages?

- Ich möchte / muss Zoom aktualisieren, aber leider wird mir im Client die Option Nach Updates suchen gar nicht angeboten. Muss ich das irgendwo erlauben? - Wenn ich alternativ das jetzige zoom deinstalliere und die neue Version installiere sind, dann auch die Konteneinstellungen weg? (ich bin admin für 2 Lizenzen und habe das letztes Jahr irgendwie hin bekommen) zur Info: ich nutze noch Windows 10.

Hallo zusammen, wer kann helfen, denn meine Einladungen kommen nicht an. 

I'm trying to record a 5-7 minute presentation for my final, and I can't seem to find a tab that allows me enable computer recording. The article I found says I need to go to Account Management and then "Account Settings" to enable it. But I can't find "Account Settings."The only thing I see under Account Management is "Account Profile" and "Reports." No Account Settings. In "Account Profile" I only see my account type, my role, and my meeting capacity. "Reports" is also a dead-end.I just want to record a 5-minute presentation on my computer. Please tell me if this is a bug or not and how to fix it. I can't use Clips because it only allows for 2-minute recordings. Please help!

I have been using zoom for years. I have a brand new windows 11 machine; all updates/patches/software everyting up tp date. My weekly zoom meeting worked fine the first time on this new machine, but not since. I click the link to enter the meeting, as I have always done; the meeting opens, we have video. Unlike when zoom used to work, a window pops up with a button that says Use Computer Audio. When I click that button, the zoom application simply quits, the window disappears, connection lost. Please tell me how to correct this situation, or fix the program, or something.

I'm working with my vocal coach via zoom.  I'm a soprano and microphone cuts out on any notes above c on the staff.  In other words, higher frequencies cut out.  On his end.What setting can we use to fix this?  Thanks

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Per the 11/15/2024 article: Scheduling and customizing a meeting with registration I have looked everywhere in the User, User > Groups, and the Account settings and can not find anything to let me turn the meeting registrations option on.Plz Halp!

The question "What are the latest Zoom updates?" inquires about the most recent enhancements, features, or changes introduced to the Zoom platform, including updates to its software, applications, or services.

Organizations demand a unified collaboration hub that empowers both employees and IT, driving engagement, productivity, and connection. Discover how our AI-powered platform outshines Microsoft Teams and Zoom Workplace by transforming teamwork, cutting costs, and elevating employee and customer experiences.   Why Choose Zoom Workplace? Simplify your work, elevate your team. Zoom Workplace offers an all-in-one solution that combines exceptional quality with unmatched affordability. AI-Powered Innovation: Our built-in AI Companion supercharges productivity at no extra cost. Open and Flexible: Seamlessly integrate with your favorite tools from a vast app marketplace. Familiar and Reliable: Enjoy a trusted platform your team already loves, with minimal learning curve. Cost-Effective: Reduce complexity and save money with a comprehensive, unified solution. Future-Ready: Stay ahead of the curve with rapid innovation and adaptability.   Total Cost of Ownership (TCO): Microsoft Team

The holiday season is here, and it’s the perfect time to spread joy and connect with your loved ones in unique and creative ways. Let’s take our holiday greetings to the next level! Whether you’re connecting with loved ones, friends, or colleagues, Zoom Clips offers the perfect way to share personalized, festive messages that spread joy and cheer. Imagine creating a short video with a cozy fireplace background, fun filters like reindeer antlers or snowfall, and heartfelt wishes that make someone’s day brighter. With Zoom Clips, you can record, customize, and share your greetings effortlessly like sending a digital holiday card, but way more fun! Ready to make your greetings memorable?   Here are some creative tips and tricks to craft the perfect holiday Clip. Let’s spread the joy, one Zoom Clip at a time! 🎁   Step 1. Go to your Settings and  Generate a creative Virtual Background using AI  Step 2. Go to your Zoom Clips and choose video only optio

I was assigned to be a teaching assisstance on Canvas. When I tried to set "Attendance Report Setting", it showed "Can't update the Attendance Report Setting due to the invalid Setting from the input value". Could you guys please help me with that?

I get added to zoom meetings without my consent. I feel this is a new way for spammers to get into my inbox. zoom, if you are listening, add a spam button to your meetings so you can identify these bad actors. Also include the email of the person who added you to a meeting, because why would a legitimate host want to hide that info anyways.

Coming back to work after being on leave can be overwhelming. The inbox is flooded, projects have progressed, and you feel like you're playing catch-up. 😫 However, my recent experience with Zoom AI Companion 2.0 made this transition surprisingly smooth and efficient. ✨   Here's how it helped me get back on track:   Meeting Summaries at a Glance The first thing I did was review the AIC-generated summaries of all the meetings I missed. These concise yet comprehensive summaries gave me key discussion points, action items assigned, and decisions made.This overview allowed me to quickly understand what transpired in my absence without having to watch hours of recorded meetings, read long chat threads, or reach out to my colleagues to get updates.   Intelligent Q&A Zoom AI Companion 2.0 allowed me to ask specific questions about the meetings and projects. Some questions I asked were "Help me catch up with the scheduled meetings last week.

With my Zoom Pro I never had issues but now with Zoom Workplace I have to close almost all app etc as the space Zoom Workplace takes is excessive and the quality of my call keeps on dropping. Is there any way I can optimise my memory etc whilst in Zoom Workplace mode?