Zoom events Marketo integration stopped working | Community
Skip to main content
T
Newcomer
TamirBelzer
Newcomer
February 19, 2025

Zoom events Marketo integration stopped working

  • February 19, 2025
  • 6 replies
  • 5 views

HI, for some reason even though we did not change anything the Marketo integration we had with Zoom events stopped working. We're getting this error: 

[{"code":"10033","message":"token_not_found"}]}

 

 

We have several hubs and the issue persists on all of them. Zoom event support sent us to look for information on their documentation or goole but there's literally no mentions of this error nowhere and we don't know what causes it and how to fix it. Anyone knows that to do? It's kind of urgent

    6 replies

    J
    Newcomer
    JacekGee
    Newcomer
    February 19, 2025

    Did anyone provide a solution for this issue? Just happened suddenly in our instance

      T
      Newcomer
      TamirBelzerAuthor
      Newcomer
      February 19, 2025

      No. Nothing. Zoom Events's support were so bad they just said it's an integration technical issue and apparently they don't support it. Just sent me a link to their documentation that has zero articles or mentions of this error. I tried to look in Google as well and asked chat GPT, nothing. 

        A
        Newcomer
        AAndrews1
        Newcomer
        February 21, 2025

        Zoom not even having basic documentation on their own error codes is incredibly frustrating.

        A
        Employee
        aileenfelix
        Employee
        February 19, 2025

        Hi @TamirBelzer - Welcome to the Zoom Community. I’m not a Marketo expert, but, to my knowledge, the "token not found" error almost always points to an authentication issue. I understand you haven't changed anything on your end, but in normal cases re-authenticating the connection and carefully verifying the credentials should do the trick. Sometimes authentication tokens expire for security, so re-authentication is the most common fix. If re-authenticating doesn’t work, try to check Marketo's settings and try to see if there’s a button for you to "Refresh” or "Reauthorize," or something similar for the Zoom Events connection. You might also want to raise this question on our Developer’s Page Forum. It is an online community space designed for developers who work with Zoom's APIs, SDKs, and other developer tools. Might be the best place to ask this query.  😀

        T
        Newcomer
        TamirBelzerAuthor
        Newcomer
        February 23, 2025

        Hi, there is no refresh button on Marketo. Marketo also said it's not their issue. We tried to create a new connection today with different client secret and ID. That did not work either. I just don't understand how come you're selling a product with an integration but offer zero support for it and it seems that no one on your support team knows how to solve this. You're sending me to documentation that has zero articles about this error and to a developer's forum instead of just someone from your support team to go on a call with us and fix this. Why are we paying you money if we can't use your product? 

          V
          Newcomer
          vdecosta-calm
          Newcomer
          February 20, 2025

          This is happening to us as well.  Was redoing the authentications on the Zoom/Marketo App able to resolve the error? 

            A
            Newcomer
            AAndrews1
            Newcomer
            February 21, 2025

            Our integration went down around 2:50 AM PST on Monday and magically started working again on Tuesday evening. We tried everything in that time, including re-authenticating, switching connections, updating the permissions, etc. 

             

            Zoom support has given us a complete runaround all week about it, although they admitted to doing an API migration Sunday night (hmmm). 

            G
            Newcomer
            GonzaloT
            Newcomer
            February 24, 2025

            Hey, refloating this post as it has also happened in our organization.


            The integration suddenly stopped working and we didn't touch anything.

            Has Zoom experienced any issues during this month regarding this?

             

            The error is similar to this one:
            {“success”:false,“requestId”:“v=2.0;clid=aw1;rid=INT_eaf2ca6ee154bb64”,“errors”:[{“code”:“10033”,“message”:“token_not_found”}]} HTTP Error 400: Bad URL request.

             

            How could we refresh the access token if we're only meant to give the Endpoint URL and not the Identity URL as well?

            It is even a webhook, so there wouldn't be any way to refresh that.

             

            Since this has happened to a bunch of Zoom users, could Zoom investigate this case?

            We currently migrated this process to Zapier but would like to use Zoom's native feature soon as this is costing us extra budget x)

             

            Thanks

              MGSR
              Community Manager
              MGSR
              Community Manager
              February 27, 2025

              Hello there,

              Welcome to the Zoom Community! 

              We apologize for the inconvenience you’ve encountered.

              Our technical team recommends removing Merkato and then reintegrating it.

              Please let us know if this resolves the issue or if you need any further assistance.

              A
              Newcomer
              AAndrews1
              Newcomer
              February 27, 2025

              Do you have any specific documentation about doing this? 

               

              Removing the entire Marketo integration and adding it back sounds like it would endanger all of our active webinars! Not only that, we would have to reenable dozens of users. 

              Terms & ConditionsAccessibility statement
              Copyright © Zoom Communications, Inc. All rights reserved.