Newcomer

"Phone number cannot be verified," when adding mobile phone to account

Forum|Forum|11 months ago
February 19, 2025
2 replies
4 views

I've just had Zoom rolled out by my organization.

I am trying to add my mobile phone number to "My Profile." I've tried multiple times to go through the process of receiving a confirmation code, entering it in, and clicking "Confirm."

I'm receiving the confirmation code with no issue. I've even had the voice call option give me a code.

Every single time, I get the message: "Phone number cannot be verified."

Adoption & Onboarding

A

aileenfelix

Employee

Hi @troygbiv - Welcome to the Zoom Community. I'd like to share this support article about adding phone numbers to your profile. Kindly click here. If the steps on the support article still gives you that error, I would recommend that you create a tech support case via this link, so one of our tech engineers can further check and investigate this for you. Thank you.