Customer Success

Is the webiner meeting opening feature included in the zoom training package?

As someone who often jumps between multiple meetings, some scheduled, some totally ad hoc, I’ve always struggled with one thing: making sure I never miss the start of any meeting. Between managing calendar alerts, emails, and just the chaos of the day, it’s easy to lose track and join late.   That’s why I was really excited when I discovered Zoom’s Auto-Call feature.   How It Works For Me? Once I enabled Auto-Call in my Zoom desktop app’s settings, I no longer had to worry about manually clicking the “Join” button or scrambling to find the meeting link. Instead, when a meeting I’m scheduled to attend starts, Zoom automatically calls me, and I get a prompt on my screen with options to Join or Decline the meeting. If I’m ready, I simply tap Join and jump right in. If I’m tied up or running late, I can tap Decline — and a message will appear reminding me that if I’m running late, I can join the meeting anytime by clicking the invite link later.   What I Love Most?  

Zoom Meetings 対応の会話型インテリジェンス プラットフォームである Zoom Revenue Accelerator を使用して、顧客とのより有意義な関係を構築しましょう。 ビデオは営業のコミュニケーションに革命をもたらしました。営業担当の 67% が営業の通話中に自分のビデオフィードをオンにすると、取引の締結がスムーズになると述べています。このような商談で、もっとも効果的な戦略ともっとも効果の低い戦略を特定し、次の商談に向けたテクニックの改善に役立つソリューションがあるとしたらどうでしょうか？ Zoom Meetings 対応の会話型インテリジェンス ソフトウェアである Zoom Revenue Accelerator を使用すると、営業チームは顧客とのやり取りから有意義かつ実用的なインサイトを得て、営業担当のパフォーマンスと顧客体験を向上させることができます。 会話型 AI で営業 IQ を強化する Zoom Revenue Accelerator は、顧客とのやり取りを分析して、営業ミーティングから重要なインサイト、アクション、コンテンツを特定します。営業リーダーはこのデータを使用して、営業チームに関する十分な情報に基づいた管理上の意思決定を行うこともできます。     会話中に Zoom Revenue Accelerator が分析し、インサイトを生成するための指標の一部を次に示します。 適切な質問 - 顧客に適切な質問をすることは、営業プロセスの重要なステップです。Zoom Revenue Accelerator は、顧客がユーザーの質問に回答するたびにそれを記録し、営業担当が質問の内容と方法を改善できるようにします。 最長の発言 - 調査によると、顧客は平均してプレゼンテーション内容の 10 パーセントしか覚えていません。ユーザーは、会話を簡潔に保てるようにレコーディングの概要から会話の長さと速さをすぐに確認できます。 次のステップ - 顧客に明確な次のステップを提供することは、意思決定を促す重要ポイントです。このソリューションにより、営業担当が見込み顧客に対する営業プロセスの次のステッ

Hi Everyone, I'm leading a project to roll out Zoom telephony across a UK Council. The Voice and Contact Centre deployment has gone like a dream and now we started to move on to pushing out the Email part of ZCC. However we have hit an issue. When an agent tries to look back through an email thread with a customer/resident, the emails in the thread are sometimes repeated and also mixed up in terms of the times they were sent. Has anyone here deployed the Email part of ZCC yet. Would you be willing to share your experience?

Hi Team,Could you please clarifiy on below questions:How many User Types supported by zoom?I can see user type field is deprecated. Should we avoide using it ?Thanks,Sailpoint

As organizations explore the benefits of generative AI, one of the most prevalent concerns revolves around privacy and data governance. At Zoom, we firmly believe that AI should be both powerful and adaptable, conforming to your specific requirements rather than forcing you to adapt to it.   Customers using AI Companion in Zoom Workplace have three distinct deployment options available, where each involves different approaches to data processing and third-party AI models. Customers can reach out to Zoom support to understand their default deployment and to select their preferred AI Companion data processing option based upon their data residency preferences, compliance requirements and account availability.   No matter what deployment option a customer uses for AI Companion, Zoom's commitment to responsible AI remains. In line with these commitments to responsible AI, we do not use any customer audio, video, chat, screen sharing, attachments, or other communicatio

新しいテクノロジー ソリューションとそのプロバイダーの評価に負担を感じている人はたくさんいます。 複数のベンダーを調査して、そのサービス内容やメリットを把握するという作業は、それ自体が仕事になり得るのです。幸いにも Gartner® は最新テクノロジー ソリューションの詳細な分析によってこのプロセスを簡素化し、競合各社の中で一歩先を行くベンダーを認定しています。Gartner® Magic Quadrant™ の年次報告書では、特定市場のエンタープライズ テクノロジー プロバイダーに関する貴重なインサイトを提供しており、ビジョンの完全性と実行力についてさまざまなプロバイダーを測定しています。 Zoom は、2023 年度 Gartner Magic Quadrant UCaaS（Unified Communications as a Service）部門で、世界のリーダーに 4 年連続で選出されました。Gartner 認定は、Zoom UCaaS サービス（Zoom Team Chat、Zoom Phone、Zoom Meetings、Zoom Whiteboard、AI など）のイノベーションに対する弊社の継続的な取り組みを評価いただいた結果だと考えています。     Zoom は、Zoom Intelligent Director、Zoom Meetings（スマート レコーディング、ヒューマン アバター、自動化サポート）、Zoom Phone（サバイバビリティ、新しいダッシュボード、国際的な拡張）などのソリューションに対する重要な機能強化、そして Zoom Mail、Zoom Calendar、Zoom Scheduler のリリースが Magic Quadrant の評価につながったものと確信しています。 Zoom の最高事業成長責任者である Graeme Geddes は「Gartner Magic Quadrant UCaaS 部門のリーダーに 4 年連続で選出いただいたことを光栄に思います。これは優れた UCaaS 体験を提供するため、継続的に取り組んできた成果と感じております。Zoom プラットフォームのイノベーションと進化を継続するにあたり、今後もお客様が抱える本質的な問題の解決や無限に広がる人同士

Hello, Zoom Community! As a CSM, my goal is to help my clients get maximum value. So, when I hear a great success story, I have to share it!I recently sat down with an IT Manager, for our Business Review. She's always under pressure to manage costs while keeping every employee productive. She told me the Zoom Workplace Dashboard has become her "new best friend."She realized the Dashboard is more than a reporting tool, but it’s a living, breathing map of her company’s collaboration habits that turns chaos into clear, actionable steps.   She shared that the Dashboard’s true value is its ability to instantly answer the tough, strategic questions leadership always asks:"Are we getting our money's worth?" The IT Admin can now instantly see the Adoption Rates for every product (Meetings, Phone, Team Chat, Whiteboard, Docs). If a specific team isn't using a feature they're licensed for, she knows exactly where to step in with targeted training before the renewal date

Hi!I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.I saw another post about this in January, and they had a number set up for support to contact them. Thank you!

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.   Check out the full lineup here:   📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!   📆 October 8: Zoom Phone Open Office - Open space to ask questions, learn best practices, and discover how to optimize your call management and workflows. Bring in your questions!   📆 October 9:  What's New at Zoom - Discover everything new Zoom released in September, including a Zoomtopia recap, a must-see!   📆 October 15:  Zoom AI Companion Open Office - Dive into the value of Zoom AI Companion and its pivotal role in enhancing workplace efficiency and collaboration and have your questions answers!   📆 O

If you often leave the same message for multiple contacts, Zoom Phone’s Voicemail Drop is a real time-saver. This feature lets you drop a pre-recorded voicemail directly into someone’s inbox without staying on the line. It’s perfect for reminders, follow-ups, or outreach campaigns where consistency matters. Voicemail Drop works with Zoom Phone accounts that have the necessary Zoom Phone Power Pack add-on, and messages can be uploaded or recorded directly in Zoom. Each clip can be up to 45 seconds, and you can store multiple messages for quick access. Once sent, the call ends automatically, allowing you to move on efficiently. The benefits are clear: it saves time, keeps messaging consistent, and reduces the need to wait for voicemails. While it’s excellent for standard messages, it’s best used thoughtfully in situations where a personal touch isn’t required. By leveraging Voicemail Drop, you can streamline your communication and focus your energy on calls that truly need your attention

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.   Check out the full lineup here:   📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!   📆 October 8: Zoom Phone Open Office - Open space to ask questions, learn best practices, and discover how to optimize your call management and workflows. Bring in your questions!   📆 October 9:  What's New at Zoom - Discover everything new Zoom released in September, including a Zoomtopia recap, a must-see!   📆 October 15:  Zoom AI Companion Open Office - Dive into the value of Zoom AI Companion and its pivotal role in enhancing workplace efficiency and collaboration and have yo

メールやチャットで済んだはずのミーティングに参加した経験は、誰にもあるでしょう。アジェンダもなく、明確な目標もなければ、出席者は議論に集中するよりも、他の作業に気をとられがちです。ミーティングが終わっても、結局何が決まったのか、誰が次のステップを担当するのか、同僚にとって明確でないかもしれません。  非効率なミーティングは出席者をイライラさせるだけでなく、貴重な時間を浪費し、生産性の低下を招くことにもなります。だからこそ、開催すると決めたミーティングを最大限に活用することが重要なのです。  ミーティングというものは、私たちZoomが「ミーティングライフサイクル」と呼ぶプロセスのほんの一部にすぎません。ミーティングは、アイデアを議論し、意思決定を行うための場ですが、多くの場合、実務のすべてがそこで行われるわけではありません。そのグループでの時間がどれだけ効果的にものになるかは、ミーティング以外の時間、つまりミーティング前と後に何をするかにかかっているのです。 コラボレーションの課題に直面している場合は、Zoom Workplaceでミーティングのライフサイクル全体を改善する方法について、この先を読み進めてください（ボーナスのインフォグラフィックもご覧ください）。 インフォグラフィックを入手 ミーティングの枠を超えたより良いコラボレーションを実現するためのステップバイステップガイドをミーティングライフサイクルのインフォグラフィックでご確認ください。 今すぐダウンロード ミーティング前: スケジュール、計画、準備 1. ミーティングをスケジュールする ミーティングを主催する最初のステップは、出席者のカレンダーに予定を入れることです。その点、Zoom Workplaceなら働き方に合わせて、さまざまな方法でミーティングをスケジュールできます。  たとえば、部門横断グループで、Zoom Docsを使ってプロジェクト概要をコラボレーションしているとします。その場合、ドキュメントの右上のカメラアイコンをクリックするだけで、ドキュメント内から直接ミーティングをスケジュールできます。さらに、作成中のドキュメントは自動的にミーティングの招待に添付されるので、出席者は参照すべき資料を迷わず確認できます。 特定のTeam Cha

In today’s fast-paced hybrid workplace, videos have become one of the most powerful ways to share knowledge, onboard new team members, and connect across distances. But with hundreds of recordings, training clips, and shared sessions piling up, finding the right video at the right time can feel overwhelming.   Introducing Zoom Video Management, This is a centralized platform designed for creating, organizing, and managing video content within an organization. It allows users to efficiently search and view videos, playlists, and channels, as well as track video analytics. The platform supports features such as channel creation, video uploads, and collaboration management. To use Zoom Video Management, users need a Pro, Business, Enterprise, or Legacy Education account, along with the Zoom Video Management add-on. This platform is accessible via the Zoom desktop app or the web portal.   Zoom Video Management     Think of it as your team’s video library—always a

I'm part of a nonprofit that allows various people enter the zoom account using the same password and user name. There is no specific administrator or different passwords for different people to enter. Recently someone entered the zoom account and started a meeting. They were in the meeting but it was not acting like they were the host of the meeting. They could not see when new people were in the waiting room, waiting to join the meeting. Is it possible that when I went into the account an hour before the meeting to create a different meeting on a different date, when I didn't sign out of the account after I was finished, could that have created a problem for the person starting the meeting? I wasn't at the meeting with them so I am not certain what they experienced but they did say that they couldn't see all of the people in the waiting room, and so, could not let them in to start the meeting. 

While trying to install Zoom Workplace I encountered MANY comments from disappointed users.  I spent some 15-20 hours over several days as I tried to follow Zoom's recommended installation procedures.I did not achieve any success until I stepped away from the problem for a while and tried to figure out what was unique about my situation.  I have 3 computers running Zoom (actually 5) but only 3 were involved in this issue - 1 HP Notebook running Win 10 and 2 HP Notebooks running Win11.  The installation on #3 (Win 11) was the big problem.   All 3 had been working fine until I had a problem with #3 and I was forced to uninstall / re-install Zoom Workplace from scratch. The attached PDF tells the long story of the various failed attempts in trying to get 64-bit Zoom Workplace installed and how I abstracted to figure out that it was not my problem, nor was the computer's configuration damaged - it was Zoom's installation instructions and procedures that really

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On September 4, 2025, Zoom CEO Eric Yuan joined other technology leaders to attend the White House Task Force meeting on AI education and support the Pledge to America's Youth, a commitment to help prepare today’s students for a world where AI skills are as foundational as math or reading.    At Zoom, we believe AI can strengthen and transform education, not replace it. It should free teachers to focus on teaching, give students more personalized learning experiences, and help families feel confident that their children are developing the skills that matter for the future. Building on our history of keeping classrooms connected during the pandemic and supporting hybrid learning today, we’re committed to helping the next generation thrive in an AI-powered world.      "In a world where AI competency is increasingly becoming a key driver of career success, students need to be equipped with skills to put this technology to work for them in a safe and effective

We've all been there—scrolling endlessly through scattered files, desperately searching for a key meeting recording or that brilliant whiteboard session. As Zoom Workplace has evolved, so has the digital clutter, making it harder to find, share, and manage the content you create. The simple act of accessing a file shouldn’t feel like a scavenger hunt.   This fragmentation doesn't just waste your time; it breaks your flow. You're a few clicks away from the information you need, but those few clicks become a convoluted journey across different tools and platforms. We knew there had to be a better way to connect all the powerful assets you create on Zoom.   That's where Zoom Hub comes in.       Imagine having a single, unified space where every asset you create—from meeting summaries and recordings to Docs, Whiteboards, and Clips—is instantly accessible. With Zoom Hub, that’s no longer a fantasy. It’s a reality designed to transform the way you work. &nbsp