Customer Success

Hi all --I'm assisting in a class this semester, and the primary instructor is away on leave for the next five weeks. She set up our class meetings to automatically record/save to the cloud, but they actually save to her cloud, and I'm unable to access them to trim/edit and post to our course BlackBoard page, even though I am an alternative host. Does anyone know of any workarounds for this issue? I hate to bother the primary instructor each week to trim/edit and post when she's on leave! Thanks in advance!!

I'm looking to share Video better. Screens sharing, no matter what quality settings applied is not good enough.  I recently watched a video from Class.com where they shared a youtube video that streamed to the remote device, the host has control over the playback and the user can view the video in high quality. Does something like this already exist withing the Zoom environment without utilizing the class.com addon?

Hi, I have a strange situation going on about 40 min limit. When I open my account page on browser(Chrome), I can see the banner at the top stating"Important Notice: In support of education and due to the ongoing pandemic, Zoom will continue to lift the 40-minute time limit on your free Basic meeting account through June 30, 2022". However, on my Zoom client software on Windows 10, I can not see the badge that shows the limit is lifted.Also in the actual Zoom meeting with 3 or more people, 40 min limit is applied and can not hold any longer meetings. What is causing this situation and how do I apply the lift of limit?Thank you for your help in advance.

In the first 3 days of zoom lessons, everything is normal . But strange thing happens in the forth day: after I leave my teachers meeting, my computer's wallpaper sudden turned into a white sheet with some ink-drawing fish swimming around and all shortcuts of my files, browsers, apps, even my Recycling Bin disappeared and this happens again today.I'm wondering why this happens, is it the problem of my zoom settings or my teacher's, or the fault of my computer?

New to tele-practice. Purchased Zoom for Healthcare.Starting to send PMI and Password to patients.Wondering if I can use same PMI and same Password for ALL patients on-going.Hope don't have to send unique links and passwords per patient or weekly?

       On both Monday, 13 Sept. 2021, and Wednesday, 15 Sept., the class Zoom partially froze up. About thirty or thirty-five minutes into the Zoom session, with nearly 30 students attending, while screen sharing a powerpoint, something I have done frequently over the past two years with no trouble, the powerpoint froze on the students' screens, and then went blank. However, the students could still hear me and I could hear them. I could still see the powerpoint on my screen, as well as some of the students' faces in the thumbnails on the right, but other features disappeared. When I tried to stop share, the button was unresponsive and would not stop share. The other Zoom controls, including ending the session, became unavailable by disappearing from the bottom of the screen or becoming unresponsive. I could still go to other pages in my own computer, which appeared to be functioning normally. When I went to the Canvas Zoom page with the start and end buttons and pr

Hello All,I would like to ask you help, experiences as a system administrator from your institution.we are using Blackboard LMS and let only instructor have 'hosts' authority.- Instructor can create zoom meeting(personal, recurring ETC) via LMS.- Then, student can Join the meeting via LMS. (course by course)however, when I look into after the report from Zoom there are some "blank" under email column. - the email will be uses for attendence P/F. I had check ,- LTI configuration from LMS side and it had configured.(LTI1.1, turned on 'role in course', 'name', 'email address' to send)- the every user(guest) has email address from LMS profile.I do not want to push every student should have zoom meeting account for any reason. Even without zoom accounts, student can access their zoom meeting class and they should not worry about their attendee report.I might has been miss some configuration to sending email address from LMS(Blackboard) to Zoom. so I would like to ask your experiences.

비밀번호를 잊어버려서 재설정메일을 받고 싶은데 네이트 메일로 전송이 안됩니다. 

Hi Everyone! So, I'm wondering if anyone else has experienced this... I'm an instructor and I was hoping my students would be in specific groups for the whole term. I randomly generated them and then made pre-assigned breakout rooms with 5-6 participants each. I don't know if it's because I'm using a Chromebook or what, but I was unable to use the preassigned rooms... the option just never showed. But that should be ok, right? My students know which groups their in so they can just join. Wrong, I also don't have the option to let them join rooms on their own.  I'm kind of at a loss. Does anyone have a recommendation? 

So when I play a sound file I can hear it but the person at the other end of the zoom can't,  My laptop  is  editing out the sound presumably to avoid feedback etc.Can anyone tell me what I need to do the enable my soundfiles to be heard?Thanks

 I AM A MATHEMATICS TEACHER TEACHING CALCULUS, ILIKE TO USE  WHITE BOARD PLEASE HELP ME

the session was going well when suddenly I could no longer hear my student . she ended the meeting and came in on her phone. we had the same problem. She could hear me but I couldn't hear her...it was quite stressful. Please help if you have resolved this problem 🙂

Eğitim birimleri için ya da öğrenciler için ayrı bir fiyatlandırma var mı 

Hello, As an educator, I have multiple permanent students as contacts. They write whatever they want in the profile which makes it really hard for me sometimes to locate them and to remember what it is that they are learning with me. On Skype, I can mark students with names that I recognize and useful details straight in their profile name for my display. I expected this feature to become perhaps available when I upgraded, which doesn't seem to be at all an option on zoom.Is this in the works ? As I'm sure it would be highly valuable to those of us with many permanent contacts. Many thanks,Maria.

When I signed out of the personal zoom account and want to log into the school account for the first time, I keeps redirecting to the page shown above. I don't know what's wrong.

My mom's telehealth assessment can be done with the assessor using Zoom for Healthcare.  Does it work if she just has the free basic (i.e. unpaid) Zoom, and is that secure then, in the way that Zoom for Healthcare is supposed to provide?

I have received for multiple meeting invites for my scheduled classes( daily 7-8 meetings) .These are daily scheduled classes .These invites send by different people.How I can add these meeting to zoom so I can easily open zoom app and login in my laptop .

Hi there. I have been using power point to teach online with zoom for quite sometime now and I have started to run into  the following issue: My students are saying that the bottom end of the slides, when I am using the full screen presentation mode, are not displaying correctly. Basically anything that it is near or at the lower end of the slide is cut off and they are not able to read. Anyone has had this issue? I have toyed with PP and zoom setups to no avail.Thanks in advance.Marcio

I have a teacher that has shared her screen with the student and then played a video. The student can hear her just fine talking no issues at all, as soon as she plays the video for him to see, he cannot hear the video or it is very quite. For her it is blasting so loud. I also tried this with her and had the same issue her sharing screen and me not being able to hear the video but can hear her talking just fine. Is anybody else having this issue? 

I would like to know if there is some way to see join/leave times in a graph/chart form after my meeting is over. For teachers, this would be extremely helpful. It's often necessary to see when participants first arrived and whether they left early. I know that you can download a spreadsheet of the join/leave times from Reports->Usage Reports on the zoom.us website. However, this data is difficult to read and is not convenient for someone who wants to quickly see when participants joined and left. Is there such an app that creates a chart of join/leave times for the meeting creator to see afterwards? I created a web extension of my own that does this, but I was wondering if there is something better out there. https://chrome.google.com/webstore/detail/tmshelper/kddbjmggjbbkfkpajcaccfpoonfehhab  

👩‍⚕️Dear Healthcare community, The Zoomtopia Innovation Awards are accepting submissions through July 30th, and there is a special category just for healthcare! From telehealth treatment to health education to mental health consultations and beyond, we want to hear how using Zoom is helping you to engage with patients, expand your reach, and encourage collaboration to ensure healthcare continuity.   🐋Learn more and tell us your story at: https://www.zoomtopia.com/innovation-awards/

Hi:I am teaching a course virtually and using zoom. I want to set up a way for students to individually meet with me before class should they wish to, like individual office hours online.Can anyone help?Thanks,Cyndy

Hello,I wanted to create a Zoom account using one of my other Google-associated emails. But I indicated that I was an "Educator", but I realized it wasn't what I meant. But now, it takes me to a page that asks me to provide Educator information for an organization and I cannot do anything: cannot sign in, cannot even delete my account to start over. Every time I "log in", I'm taken to that page and cannot go any further. Please help.

Hello.  I have a surface pro 7 and a teacher windows desktop computer.  I open up Zoom as the host on my teacher desktop, and share in the invite link to my surface pro.  Then, I share my screen from the surface pro (so students can see what I write/draw/etc on my Surface Pro - such as equations or graphs).  Using the host teacher desktop computer, I record the Zoom session so that students can go back and rewatch lectures (or watch them if they are absent).  I also have a webcam attached to the teacher desktop computer, so students watching the video can see my gestures, activity demos, etc.  When going back and watching the video, the video of me is very very small - so small that you can barely even see what's going on in the video.  My hypothesis is that because the surface pro is the presenter (the one sharing the screen), Zoom thinks that it should be the active speaker.  But I want to screen grab the surface pro and record video from

Mr. Ms. As you may have already heard, a vulnerability called Log4j has been discovered. We are busy asking suppliers (organizations) whether their software contains vulnerabilities, so that we can patch the software. My question is, does your software contain vulnerabilities? If so, do you have a patch that can be installed? I look forward to your response.