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Beca
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January 17, 2022
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Switch between two accounts with same SSO domain

  • January 17, 2022
  • 2 replies
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Hi,

 

I have two accounts with my university (1 staff account, 1 student account) that share the same domain. I am unable to switch between them. When I try to "sign out" or "switch account" and type in the domain, it defaults to my staff account. Does anyone know how I can access my student account?

 

Thank you!

    Best answer by icrew

    Hi Beca:

     

    If your university is like most, the folks at your IT helpdesk will have encountered the issue a bunch of times already, and are best positioned to help—I’d suggest reaching out to them. 

    Ian Crew

    UC Berkeley 

    2 replies

    icrew
    Explorer
    icrewAnswer
    Explorer
    January 17, 2022

    Hi Beca:

     

    If your university is like most, the folks at your IT helpdesk will have encountered the issue a bunch of times already, and are best positioned to help—I’d suggest reaching out to them. 

    Ian Crew

    UC Berkeley 

      UoPAdmin
      Newcomer
      UoPAdmin
      Newcomer
      February 22, 2022

      Hi Beca

       

      This is an issue with changing accounts under Zoom, I currently have three identities, so I feel your pain.

      My solution is to have each identity separate in a Chrome profile, then dependent on which one I want to use, logout of the Zoom client then start the meeting by whichever identity I need (this will then parse that identity to the client, and voila, you will be a different identity)

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