Customer Success

Visit Zoom at HIMSS 2022 from March 15-18th in Orlando, FL!  Expo Hall Hours at Booth 3008  Tuesday, March 15, 10 a.m.–6 p.m.  Wednesday, March 16, 9:30 a.m. -6 p.m. Thursday, March 17, 9:30 a.m.–4 p.m.  Lunch & Learn Session: 10 Things You Didn’t Know About Zoom for Healthcare Wednesday, March 16, 11:15 a.m.–12:15 p.m. Agenda: Whether you’re new to Zoom or use our platform every day for administrative or clinical communications, this is the session for you! Join Zoom's healthcare leadership team for a deep dive into 10 things you might not know about how Zoom is impacting the healthcare industry. We will showcase new products, share customer testimonials and use cases, and discuss strategies for using Zoom to efficiently and effectively meet your goals. Register today! Are you attending HIMSS? If so, which aspects are you looking forward to?

On Nov. 8-9, healthcare, biotech, and pharmaceutical excerpts gathered (virtually) for Zoomtopia to discuss how providers can evolve care, streamline operations, elevate patient experiences, and bring their organization into the future. We heard from customers like Mount Sinai Health System, Baptist Health South Florida, Ashvattha Therapeutics, and Vertex Pharmaceuticals who shared some best practices with us.   Joseph Gimigliano, Mount Sinai’s Chief Technology Officer, emphasized the importance of flexibility for patients and providers in the technology they deploy - “Our North Star is to improve patient care and medical research… to empower and enable a simpler experience so that patients, doctors, and research staff need one click or swipe on a screen to get what they need to help others.”   Anuj Vohra, Technical Director at Baptist Health South Florida shared the importance of integrations to support better patient and provider experience. Baptist uses an electronic healt

I'm trying to set up a Zoom account for my work email that works with kids, but it is not in an educational context. I accidentally clicked the Educator Account and now I cannot create the account without being prompted to enter Educator Information and sign the Zoom Acknowledgement of Educational Data Privacy Practices. Please help reverse this as I need to use my work email for my Zoom account and cannot set it up past this point.

I accidentally clicked as an educator in my school account, so I  can't use that account right now

#zoomtopia healthcare track session spotlight!We can't wait to show you the art of the possible in this innovative session! Don't miss "Enhancing the patient and provider experience with integrations for Zoom" on Tuesday, November 8th from 11:45a-12:15p PT (virtual).This session is led by Cindy Esser, Business Development Manager.- Healthcare at Zoom, alongside esteemed panelists Ram Fish, CEO of 19Labs, Anuj Vohra, Technical Director of Remote & Emerging Technologies at Baptist Health, and D Sharma, Co-Founder & CEO at Wellness Coach! Visit https://zoomtopia.com/ to register virtually now! 🐋#zoomforhealthcare #telehealthworkflow #telemedicinesolutions

UC Berkeley’s Delta Consulting, a student-run, pro-bono consulting organization, is working with Zoom to research its solution usage and product platform visibility in higher education. We’d love to get your feedback to identify student requirements and desires in online learning and interactions in academic and personal settings. Complete the short survey at https://lnkd.in/gB9iR6TJPlease share the survey with your networks!!!#onlinelearning #deltaconsulting #studentsurvey #zoomedu #zoom #zoomrooms #zoomphone #zoomtopia #hybridlearning #zoomwebinar #zoomevents #hybridwork

#HLTH2022 is right around the corner - are you attending? #zoom will be there in full force!For starters, we can't wait to see Ron Emerson RN BSN, Global Healthcare Lead at Zoom, take the stage with Moderna to discuss the impacts of technology on health equity.Visit our official event landing page for more details https://bit.ly/3WcoFTm and schedule a time to meet with Zoom leadership on-site.#healthtechnology #telehealth #EHRintegrations #zoomforlifesciences #zoomforhealthcare

👋We're looking forward to attending #HLTH2022 in Las Vegas, NV November 14-16th! Visit our event page to learn more about all of the fun ways you can engage with #zoomforhealthcare on-site, including setting up 1:1 time in our meeting space, watching one of our two healthcare speaking sessions, or attending our joint networking reception with Poly Inc!https://lnkd.in/gSHsZ-vr#telehealth #healthtech #zoomforlifesciences #EHRintegrations

有償のEDUライセンス配下のベーシックユーザー（無償ユーザー）のミーティング参加上限は何名でしょうか？

下記の条件でZoom Team Chatを使いたい。 教職員は誰とでも（教員同士、教員から生徒）チャットしてほしい生徒：　生徒間で検索させたくない　生徒間でチャットさせたくない　教職員からのチャットは受けられるようにしたい　ゼミや研究室用に教職員が作ったチャンネルでは生徒間でチャットできるようにしたい

I am a university students and used my university email address to sign up for zoom.  However, I have ended up with a basic account, but I understand that I am entitled to an education account with unlimited minutes.  How can I change my account?

Hi so my university email system recently moved from Google to Outlook, so technically my school Google account doesn't exist anymore. However I am invited to meetings through my university email, which for some reason is still tied to Google. Which means I cannot join these meetings because I have to sign in to my university email which I can't because it is tied to a Google account that no longer exists. How can I fix this issue?

I would like to teach online Mac computer classes via Zoom. Does Zoom provide tools that allow an instructor's key strokes to display as they are typing? I'd like for participants to see when I hit a key that is not a letter or number. I'm also curious to know if Zoom has any tools for assisting instructors who are teaching via Zoom. Thank you!

Hi There! I have been using ZOOM for almost 2 years to teach my private music lessons. I have a really great setup where I am able to share my iPad and write out lessons in real time using the app notability. I can then send the lessons via pdf directly to my students. I noticed after the most recent update that the video quality of may students diminishes into a grainy pixelated display when I am sharing my screen. Once I stop the screen sharing, the video which I receive from my students goes back to normal HD"ish" quality. I spend most of my time in the lesson using the screen sharing mode. It is very hard to see what strings or frets students are playing when the video quality is so bad during screen share mode. Please let me know if there is anything I can do to get it back the way it was before the update. I so regret doing this update, it is really effecting my work. Thank You!

Hi I have been using the free Zoom to teach online. I have always shared my screen easily and given the children remote control. But recently when I try show a video it doesn't show the video - gets stuck on the first 'screen.' When giving remote control the children can move the cursor but not click and choose an item. This all worked very well until now. We have all updated our Zoom. Please help - any suggestions welcome.

We are incredibly excited for this year's #zoomtopia, coming up on November 8th and 9th both in person at the San Jose Convention Center in San Jose, CA, as well as virtually through our very own Zoom Events platform!  We have a stacked healthcare session lineup for you, including:  Tuesday, November 8th:  11-11:30am (in person and virtual) 💥HEALTH001 - Healthcare Keynote: Empowering the Development and Transformation of Healthcare Ron Emerson | Global Healthcare Lead at Zoom Heidi West | Head of Healthcare at Zoom Michael Lam | Group Product Manager, Healthcare at Zoom  11:45a-12:15p (virtual) 👩‍⚕️HEALTH002 - Enhancing the Patient and Provider Experience with Integrations for ZoomCindy Esser | Zoom 12:15-12:45p (virtual) 🔬HEALTH003 - Decentralizing Work in Life Sciences: How Biotech and Pharma are Approaching Hybrid WorkAmelia Eudailey | ZoomJennifer Her

Hello, I accidentally selected the educator option when I created a zoom account using my official school email. Can someone pls help me?

Hello I used my official school email making a zoom account and accidentally pressed the educator option. I was hoping someone could help me reverse it thank you very much!

When adding users to a Business account, we are given the option for Basic or Licensed.  We have a BAA to ensure that our account is HIPAA complaint. What we're wanting to know is whether the Basic Users are covered under that BAA and therefore HIPAA compliant.  Any guidance would be appreciated. Thank you!

An instructor has been having issues with multiple Zoom cloud recordings appearing after their lectures. They hypothesized that it might be related to multiple participants joining and leaving the meeting.After some testing was done on my part, I concluded that the multiple Zoom cloud recordings have to do with the "Enable join before host" and "Record the meeting automatically" options enabled. A new recording ends up being generated each time a participant joins and ends the meeting, before the host joins. The instructor still wants these two meeting options to be enabled, so I am wondering if there is a way to have just one cloud recording even with these options enabled?Thank you!

Hello I was making a zoom account and accidentally pressed the educator option! Is there any way to reverse this??

Hi everybodyWe are a school. And i would like to provide a unique access (PMI ?) to the room for the students.Is there a way to do that ? We have tested the solution provided on the support, but seems not to work.Please, if it is possible, give us the solution.Best regards

Hello there, Our institution is planning adoption SSO for our students but would be much appreciated if we could customize the confirmation email. On Admin > Advanced > Branding > Emails tab it is possible to change some default emails, but I did not find an option to change this specifically. So here's the question, It is possible to customize this email? if it is, how can I do it?Best regards.

Hi Does anybody know how I can make sure my students are using their headset and also if more headsets are connected. Thank you in advance MV

 Hi all,We integrated Zoom Web Client SDK with our Patient Portal and EMR, to create a platform that will enable patients to make video/audio/text chat with Doctors,  Zoom API  is used to schedule meetings on Zoom APP we created on Zoom marketplace, currently we are faced with a limitation, we can not host more that 2 meeting at a time. a) Zoom pro can host  1 meeting at a timeb) zoom business can host 2 meeting at time How can we manage multiple  video/audio sessions for Doctors/patients, as the patient portal is public face app, or  is the a zoom plan that is best fit for this scenario. ?