Customer Success

有償のEDUライセンス配下のベーシックユーザー（無償ユーザー）のミーティング参加上限は何名でしょうか？

下記の条件でZoom Team Chatを使いたい。 教職員は誰とでも（教員同士、教員から生徒）チャットしてほしい生徒：　生徒間で検索させたくない　生徒間でチャットさせたくない　教職員からのチャットは受けられるようにしたい　ゼミや研究室用に教職員が作ったチャンネルでは生徒間でチャットできるようにしたい

I am a university students and used my university email address to sign up for zoom.  However, I have ended up with a basic account, but I understand that I am entitled to an education account with unlimited minutes.  How can I change my account?

Hi so my university email system recently moved from Google to Outlook, so technically my school Google account doesn't exist anymore. However I am invited to meetings through my university email, which for some reason is still tied to Google. Which means I cannot join these meetings because I have to sign in to my university email which I can't because it is tied to a Google account that no longer exists. How can I fix this issue?

I would like to teach online Mac computer classes via Zoom. Does Zoom provide tools that allow an instructor's key strokes to display as they are typing? I'd like for participants to see when I hit a key that is not a letter or number. I'm also curious to know if Zoom has any tools for assisting instructors who are teaching via Zoom. Thank you!

Hi There! I have been using ZOOM for almost 2 years to teach my private music lessons. I have a really great setup where I am able to share my iPad and write out lessons in real time using the app notability. I can then send the lessons via pdf directly to my students. I noticed after the most recent update that the video quality of may students diminishes into a grainy pixelated display when I am sharing my screen. Once I stop the screen sharing, the video which I receive from my students goes back to normal HD"ish" quality. I spend most of my time in the lesson using the screen sharing mode. It is very hard to see what strings or frets students are playing when the video quality is so bad during screen share mode. Please let me know if there is anything I can do to get it back the way it was before the update. I so regret doing this update, it is really effecting my work. Thank You!

Hi I have been using the free Zoom to teach online. I have always shared my screen easily and given the children remote control. But recently when I try show a video it doesn't show the video - gets stuck on the first 'screen.' When giving remote control the children can move the cursor but not click and choose an item. This all worked very well until now. We have all updated our Zoom. Please help - any suggestions welcome.

We are incredibly excited for this year's #zoomtopia, coming up on November 8th and 9th both in person at the San Jose Convention Center in San Jose, CA, as well as virtually through our very own Zoom Events platform!  We have a stacked healthcare session lineup for you, including:  Tuesday, November 8th:  11-11:30am (in person and virtual) 💥HEALTH001 - Healthcare Keynote: Empowering the Development and Transformation of Healthcare Ron Emerson | Global Healthcare Lead at Zoom Heidi West | Head of Healthcare at Zoom Michael Lam | Group Product Manager, Healthcare at Zoom  11:45a-12:15p (virtual) 👩‍⚕️HEALTH002 - Enhancing the Patient and Provider Experience with Integrations for ZoomCindy Esser | Zoom 12:15-12:45p (virtual) 🔬HEALTH003 - Decentralizing Work in Life Sciences: How Biotech and Pharma are Approaching Hybrid WorkAmelia Eudailey | ZoomJennifer Her

Hello, I accidentally selected the educator option when I created a zoom account using my official school email. Can someone pls help me?

Hello I used my official school email making a zoom account and accidentally pressed the educator option. I was hoping someone could help me reverse it thank you very much!

When adding users to a Business account, we are given the option for Basic or Licensed.  We have a BAA to ensure that our account is HIPAA complaint. What we're wanting to know is whether the Basic Users are covered under that BAA and therefore HIPAA compliant.  Any guidance would be appreciated. Thank you!

An instructor has been having issues with multiple Zoom cloud recordings appearing after their lectures. They hypothesized that it might be related to multiple participants joining and leaving the meeting.After some testing was done on my part, I concluded that the multiple Zoom cloud recordings have to do with the "Enable join before host" and "Record the meeting automatically" options enabled. A new recording ends up being generated each time a participant joins and ends the meeting, before the host joins. The instructor still wants these two meeting options to be enabled, so I am wondering if there is a way to have just one cloud recording even with these options enabled?Thank you!

Hello I was making a zoom account and accidentally pressed the educator option! Is there any way to reverse this??

Hi everybodyWe are a school. And i would like to provide a unique access (PMI ?) to the room for the students.Is there a way to do that ? We have tested the solution provided on the support, but seems not to work.Please, if it is possible, give us the solution.Best regards

Hello there, Our institution is planning adoption SSO for our students but would be much appreciated if we could customize the confirmation email. On Admin > Advanced > Branding > Emails tab it is possible to change some default emails, but I did not find an option to change this specifically. So here's the question, It is possible to customize this email? if it is, how can I do it?Best regards.

Hi Does anybody know how I can make sure my students are using their headset and also if more headsets are connected. Thank you in advance MV

 Hi all,We integrated Zoom Web Client SDK with our Patient Portal and EMR, to create a platform that will enable patients to make video/audio/text chat with Doctors,  Zoom API  is used to schedule meetings on Zoom APP we created on Zoom marketplace, currently we are faced with a limitation, we can not host more that 2 meeting at a time. a) Zoom pro can host  1 meeting at a timeb) zoom business can host 2 meeting at time How can we manage multiple  video/audio sessions for Doctors/patients, as the patient portal is public face app, or  is the a zoom plan that is best fit for this scenario. ?

Assume they are 50 people in a zoom call.  Can we save 1080p video with a higher frame rate from all 50?  If we have a large server, can the videos be purged from Zoom's cloud service (to deal with ethics)?  Could we house it directly on Amazon Cloud Service for example?Thank you

hi, i`m elimantary school teacher in South of Korea.We have used this plattform Zoom chating easily.But, you know, in Korea, many teacher used ID with domain @korea.krIf we have zoom id with domain @korea.kr we use for unlimit zoom chatingSo we`re using zoom in Corona19 usefullyNow, time is over, we can use only 40 minute.then, few teacher in Korea, still is using unlimited zoom chating because of Domain`s name @***.es.krBut, our school`s domain name is not include spelling .es.kr , we have just @sinjeong.krSo, we can`t use unlimit Zoom plattform. please, check our message. 1. We want to use for unlimited ID during in Conona192. Our School teacher use ID domain with @singjeong.kr3. https://sinjeong.kr  is our Homepage adress.4. how to use free your Zoom plattform?5. If you neccesary any Document for checking our school, I send any information to you.6. my admin`s g-mail is    ***********thank you for listening

I'm tutoring students overseas and one was unable to see my video on Hulu or on Amazon but he could hear it, is that because they are overseas or is something wrong with my laptop or sharing?Please help asap, as I have two more students I wanted to share my screen with and can't figure out why the student can't both see and hear me even though I have checked both boxes?

Does anyone have ideas for how I can record a zoom lesson and email it out to students. How can I make sure they watched it? Can the white board provide interaction for students so I know they have watched the lesson. My classes are mandated by the courts. 

Hello- I work full time at a community college and am also a transfer student taking classes at my jc as well as CSU Stanislaus. I am stuck in a very weird loop where I am unable to log in to attend my CSU university lectures on my mobile device- I can only successfully do so on my laptop. When I try to log in using my csustan credentials, it endlessly loops me through their SSO (Duo Push), then back to the university log in, then back to zoom log in, over and over again. I have frequently tried to use the "remember me for one day" checkbox option on the SSO but it never remembers my devices, ever, and completely prevents me from logging in. It would be so helpful to be able to use my zoom app on my phone so I can work and move around while attending my lecture,  but the office of technology says this is a zoom support issue and they're not sure how to help me. I mentioned this to my digital media professor here at my jc and she says she is experiencing the exact same thing a

Please see the attached screen shots.  I have tried to follow the directions and it is on in the account settings to allow for virtual background.   I am running on a chromebook as a teacher with a school.  Please advise.   

We are the virtual music lesson instructor of the class of 45 students. Due to the international existence of our students, all of our classes are offered online. Although I usually serve as the meeting's host, some students claim that after a while the voice becomes subdued. Not all students deal with this, but some do. The meeting must then be ended and restarted, which is a major time waster.I'm not sure why this is taking place at all. Please look into this situation!

Heartland AEA is the largest one of its kind in Iowa. They support "53 public school districts and 30 non-public schools, serving approximately 150,000 students and 11,000 educators."    Fulfilling this important work requires a complete unified communication system that serves all of their needs and keeps them connected and secure. They chose Zoom to carry the weight. Heartland deploys Zoom Meetings, Phone, Rooms, Events, and Chat to make sure that their staff, faculty, and students are able to be successful.    Check out Heartland's Customer Story!    Are you using multiple communication solutions or deploying a unified ecosystem at your school or organization?  Would love to hear your thoughts and ideas in the replies below! ⬇️