Customer Success

Click the link here to watch the recording!     Today we hosted a very exciting webinar all about Zoom Team. We covered things like:   What is Zoom team chat What features does it have What benefits those features have to you How AI plays a huge part within team chat Customer stories How to migrate from Slack and other chat platforms Plus more.. Click the link here to watch the recording!Keep the conversation going, please comment below with your Zoom Team Chat experiences, and let us know if you have any questions, we are here to help!

At Zoom, we're dedicated to providing you with the tools you need to connect, collaborate, and succeed. In this customer webinar, our Zoom Team Chat product experts will guide you through practical insights on how to seamlessly integrate Team Chat into your ecosystem, discover how to enhance your meetings experience and unlock the full potential of powerful AI features that are designed to streamline your workflow.   Here's what's in store for you: What is Zoom Team Chat How Zoom Team Chat Can Help You Get Started Today How To Easily Migrate to Zoom Team Chat   In addition, Zoom Team Chat is available in all Zoom licenses, so whether you're new to Zoom or a seasoned user, this webinar is for you! Learn how to maximize your collaboration experience and save time with Zoom Team Chat.   Register now to secure your spot! 

Hey there!   Just wanted to share this must do that most of our customers overlook when they host their meetings or webinars.   💡 Assign an Alternative Host  An Alternative Host can start and end meetings without the meeting host being present. If an alternative host starts the meeting, they will become the host and have full host privileges.   How to assign an Alternative Host: When scheduling a meeting or a webinar, scroll down to Options and click Show to view additional meeting options. In the Alternative Hosts field, enter the email address of the person you want to assign as an alternative host. You can add multiple email addresses separated by commas. (Note: Only licensed Zoom users can be alternative hosts.) Having an Alternative Host means: Meeting Starts on Time: If the person who scheduled the meeting (the host) is running late or unable to attend, the alternative host can start the meeting on time and ensure eve

Our lives are all about making decisions. Will you take an umbrella on your walk or not? How about if there’s a 25% chance of rain? How about if you’re wearing something you really don’t want to get wet?   According to Ajay Agrawal, economist, professor, and co-author of Prediction Machines: The Simple Economics of Artificial Intelligence, we use a combination of prediction and judgment to make every decision, big or small. The power of AI comes from its ability to take care of the prediction part of that equation — to tell you the chance of rain. Ultimately, you’ll use human judgment to decide whether you should bring an umbrella based on how much you dislike getting wet versus how much you dislike carrying an umbrella when it doesn’t rain.  Artificial intelligence models can process massive amounts of data to identify patterns and generate accurate predictions. There’s no doubt AI is enhancing how individuals work, helping them be mor

Also, there's no discussion board for Clips.  Can anyone help with my log in issue? Again, I'm logged in -- and I've logged in and out several times.   

HI.  Is Zoom Pro HIPAA compliant?   Than you

I recently had a productive conversation with a customer, regarding optimizing his team's Zoom meeting experience. His primary focus was on robust security measures without hindering participant ease-of-access.   Passcode authentication, a standard security protocol, was part of the discussion. However, the customer expressed a high interest in Zoom Meeting's Waiting Room feature, especially after experiencing it first-hand with my own scheduled meeting. This functionality empowers hosts and co-hosts to manage meeting entry while offering a valuable additional benefit: customization. This includes adding your own logo, title, and description, or a video to be watched before joining the meeting.   Witnessing customers discover functionalities that exceed their initial expectations is a privilege of being a CSM. At the end of our conversation, the customer became confident in his users’ abilities to conduct secure, informative, and brand-aligned meetings leveraging Zoom's Waiti

I have been going through the Zoom administrator training.  Two courses I finish, get to 100% but I still told it is not complete.  (Not getting the certificate of completion). I can only go back to where I felt off or start.  I have gone through the section(s) a few times.  My first one ad no issues.   Something else I should be doing? TIA.

Apologies if this has been asked a lot - I didn't know what to search for.  Our Licences are:  Zoom One Business and Zoom Events.  We're trying to get started on Zoom Webinars and want users to register but don't want them to have to enter One Time Passwords (OTP).  Recently I attended a Webinar that looked like what we wanted. The people who arranged it sent an invite message to me. I forwarded it to some of my colleagues. We all registered. When the meeting started it said "If you are the meeting host, sign in to start the meeting XXX XXXX XXXX" and "I'm not the meeting host: Join Meeting as an Attendee".  When I signed in, it asked for a code that was already on the invite. I suspect that everyone might have gotten the same code (not sure?).  It was a normal event - where I was just a listener and the other organization had three speakers.  Can someone please tell me which license they were probably using (I'm guessing

Hello, I hope this message finds you well. We are in the process of integrating Zoom into our website portal to facilitate our Online Meetings (1 to 1) functionality for our participants, and we seek your expertise to address some specific queries. Outlined below are our concerns: Calendar Integration for Date and Breakout Room Selection: We envision providing our users with the option to select dates and time slots for their online meetings through a calendar interface. Can Zoom facilitate this feature seamlessly within our website portal? Automated Zoom Links Distribution: Upon selecting a date and time slot, we aim to automate the process of sending Zoom meeting links to our users via email. Is it possible to configure Zoom to generate and distribute meeting links automatically based on user selections? Meeting Recording Capability: An essential requirement for us is the ability to record all meetings conducted through our portal. Does Zoom offer robust recording function

 🌟  AVI-SPL ’s VP of Solutions Enablement, Derrick Kelly, says that "Zoom Contact Center allowed us to transition to a cloud-based solution which gave us needed capabilities that we did not get from our legacy system and also gave us room to grow as our customers' support needs grow.” Check out our Zoom Contact Center profile on TrustRadius to explore other reviews our customers are sharing 👉 zm.me/4abuuHo  

A client of mine that I worked with recently was a postgraduate-only school and was well-known globally for its advanced research, modern facilities, and excellent science, technology, and management programs. When the pandemic started back then, they quickly switched to using Zoom for remote teaching. But this was just the start of their creative use of the platform. The School Director decided to do it in two ways through Zoom Events. One was to make online classes feel like real classrooms. The other was to use it for marketing and teaching in a more engaging way. The reception was a success as students and teachers liked the ideas. By using production studio, the school found new ways to engage students and others online. Teachers could bring in guest speakers and do special lectures, making learning more interesting. They organized many events like conferences, classes, and community gatherings, all helping to improve the school's reputation and reach more people. In the future, t

 We have licences for Zoom meetings and Zoom events. We have reocrded meetings for our zoom event and clicked on Simulive to add the video to our event. The video is unavailable and cannot be uploaded via events. Is there another way to add our videos to automatically play at a set time, or is there a way of making sure our zoom events platform and zoom meeting platforms are connected and using the same cloud?  

Hello, We are trying to improve the accuracy of the transcript/Closed-captions for our students at the community college I work at.  We are hoping to find a way that the instructors (hosts) do not need to go in and edit the captions themselves. We have noticed that although DSPS captioners and interpreters can become a cohost, they cannot go in and edit the transcript once class has concluded. It would be great if the instructors could have support from others to go in and edit captions to ensure they are accurate. Does anyone have any suggestions? Thank you! 

Hello, I started to use zoom just recently. I need to print pdf document from resources and I don't see how. Could anyone give me instructions pls?

Where can I ask for permission of using screenshots of the use of Zoom app for educational purpose? As a part of the development of research culture  a handout was made of the use of the software (with screenshots of it) and it is intended to be posted on an open web page without lucrative intent. 

It was an ordinary day when I reconnected with one of my Education Vertical accounts after a long hiatus, and it turned out to be one of the most rewarding sessions I've had. Why? Because since our last discussion about industry trends a year ago, they've significantly enhanced student outcomes by upgrading their technology stack. The Zoom improvement gave them a flexible platform that supports various teaching modalities while also aiding in community and emergency communications during remote work. Additionally, we delved into the concept of "toggle tax," which amounts to roughly 1200 interruptions per day. That's 4 hours a week, 5 working weeks a year. A very substantial loss in productivity!   Despite operating under their old licensing structure, our conversation led us to explore the benefits of migrating to Zoom One for Education. The move made perfect sense, as it offered more features for a lower cost. With this transition on the way, this will empower their educators mor

Zoom Team Chat allows free and paid users to streamline communications between team members and external Zoom users. With Zoom Team Chat, you can: Send messages quickly to contacts, groups, or entire channels. Quickly find contacts, messages, and files, keeping knowledge and information at your fingertips. Organize what’s most important by using starred chats, folders, and customized notifications to help you filter out the noise. Send text, audio, and video messages, as well as share files, emojis, screenshots, and more. Despite possessing these capabilities, some Zoom customers remain unaware of this product or continue to pay for services elsewhere. Therefore, I was delighted when a customer reached out to inquire about Zoom Team Chat.   Upon demonstrating the functionality and features of Team Chat to the account's IT coordinator, he expressed satisfaction and immediately inquired about transitioning from Slack (50 users) to Team Chat but with a bit of hesitation because thi

Did you know that millions of interviews happen with Zoom Meetings?   If you are on the hiring or recruiting team, learn more about  why BrightHire Interview Assistant and Zoom Meetings are better together, casting a spotlight on one of the many apps that customers rely on to get their work done.   According to Amy Schultz, Global Talent Acquisition Leader at Canva: “We already love Zoom and use it for everything, and then when it comes to BrightHire, the key benefit for us is that it integrates with our applicant tracking system. The ATS is connected to a broader HR tech stack including other HRIS like Workday, our employee voice tool, and even survey tools like Culture Amp. The ability to easily pass data from our ATS into BrightHire about interview questions and then conduct interviews within Zoom Meetings to get a holistic view of notes, scores, and insights, is invaluable.” 

We are in the midst of planning our First Zoom User Group in Bangalore in May! If you are interested in joining us at our first User Group in Bangalore, please do leave us a comment and we will invite you to our first User Group! We look forward to hosting you! We will be covering topics of latest updates and also AIC! 

  Today, I'm thrilled to share a story that truly highlights the power of collaboration and perseverance in the world of customer support.   It all started when a customer, reached out for assistance with setting up her Zoom Events. She had a weekly Zoom Events lined up, complete with a third-party survey to gather valuable feedback from her attendees. However, there was a hiccup – the survey wasn't appearing as expected. 😟   With the collaborative efforts of my teammate and me, we embarked on a series of tests to uncover the root cause of the issue. Along the way, we encountered several obstacles, but our perseverance paid off when we finally identified the problem. Without hesitation, we made the necessary adjustments, and to the customer’s delight and relief, her survey sprang back to life! However, our journey didn't conclude there. I took a moment to empower her further by sharing insider tips on locating analytics within the Zoom Events portal. It's all abo

We have a Z4E account and have recently heard that students are creating their own Zoom meetings and inviting other students to join.   We supply all students with Chromebooks and they need to use Zoom to connect with their teachers.    We've been looking for a solution that allow students to connect with their teachers but prevent student to student meetings from occurring .      Thanks for any help you can provide!

I am trying to create a clip.  When i click to create, it opens a new tab and takes me to an error message with 206 saying i need to be signed in.  Clearly i am signed in as i am launching it.  Account package gives me access to Clips Plus and it is enabled.  What is going wrong?

So my participants are not receiving my email invitations.Decided to change my email address, because old one has been acting up.unfortunately at some time I  must have signed on with my newer email because when I try to change the email. It says both of my emails are already registered.

Join Zoom experts to learn How to Market Your App with best practices to help drive awareness and usage of your published app on the App Marketplace. Who is this for? If you have an app published, or are in the process of building one, this is for YOU! What will this webinar cover?Learn about: How customers discover your app Best practices for optimizing your app marketplace listing Tips on joining and engaging with the Zoom Community Strategies for social media, blogs and more! The webinar will be about 30 minutes, and include live Q&A, so come with your inquiries! Join us on April 29, 2024 at 10 AM PT/1 PM ET. Reserve your spot! Plus, if you are unable to attend, you'll receive the recording.