Customer Success

Hello, Iam using my kindle and when taking a photo within the zoom app , the image is taken upright but once it loads onto zoom it roates 180 degree. I have checked all the settings and nothing seems to work Anyone else having this issue?

I have a BAA from Zoom in order to be HIPAA compliant. Are we automatically enrolled in the Healthcare plan when we receive a BAA? Or is a Zoom Healthcare account really necessary? Under my "current plans", I show both Zoom One Pro and Healthcare (see attached screenshot). I just want to make sure that I don't need to do anything else in order to be HIPAA compliant. Thank you!

I recently had a customer who was struggling with effective communication among its remote and geographically diverse workforce. The team was bogged down by using multiple apps for chatting, emailing, and video calling, which led to lost messages and confusion. Coordinating projects across different time zones added to their woes, causing frequent delays and missed deadlines. Moreover, finding important documents and conversations scattered across various platforms was a daily hassle.   Adopting Zoom Team Chat was a game-changer! By consolidating all communication tools into one platform, it simplified interactions and made project management a breeze. Dedicated project channels kept discussions focused and relevant, while real-time messaging and instant video calls enabled quick decision-making. Sharing and storing documents within Zoom Team Chat ensured that everyone had access to the latest versions, eliminating the need to sift through old emails for attachments.   The im

I was recording my class session to the cloud and after class I got distracted and shut down the computer.  The recording is not in my cloud list of recordings.  Does the computer need to stay on until the recording finishes like when I save to my computer?  Is it floating around there somewhere?  If I go back to that particular classroom computer will it magically finish its upload?

Hey Zoom Community!   Our team is offering Zoom Phone User Trainings every Thursday, designed to have both admins and users learn the ins and outs of Zoom Phone functionalities.   Who is this for: New Zoom Phone Users seeking to explore user-level settings and learn how to utilize Zoom Phone through the Zoom desktop and mobile app. Existing Zoom Phone Users in need of a refresher training to enhance their proficiency. Training Schedule: Thursdays: Register Here How to Register: Simply select the session/s that suit your schedule and register using the provided links. After registration, you'll receive a confirmation email with the webinar link.   Feel free to distribute the webinar join link to your team members via calendar invites or email, ensuring everyone gets the chance to benefit from these trainings.   What to Expect: During the session, you'll learn about: -Setting Up Zoom Phone -Navigating Phone in the Zoom Desktop Client -Placing and Handling Zoo

The University Hospital Würzburg and Zoom have collaborated to advance tele-intensive care medicine. By utilizing multiple cameras and augmented reality glasses, a comprehensive patient image can be transmitted, enabling accurate diagnoses and therapy recommendations by the Würzburg team across different clinics. This technology not only enhances decision-making for local hospital teams but also opens doors for future expansion across Bavaria and beyond, revolutionizing the field of telemedicine.   Their new teleintensive care unit, equipped with an array of cameras, audio-visual capabilities, and document scanners, allows remote doctors to visualize patients through the eyes of on-site physicians. Seamless transfer of medical records and data facilitates comprehensive assessments. The success of this initiative has led to its popularity among staff, with Zoom's tailored solution meeting the hospital's requirements and ensuring compliance with Bavarian data protection regulations.

Hello!  We would like to add your logo to our website to facilitate consumer's understanding on how we provide our services. Could you send me logo that we can use and explain how to use it without facing trademark issues? Kind regards, Arina

Is Zoom For Telehealth (Zoom For Healthcare) available to Australian health service providers?

Zoom has recently released its standalone survey tool as we wanted to make it easier for you to interact with your internal and external audience, and easily get a quick pulse on issues that matter to you the most. The best thing is, you don’t have to be on a meeting to use Zoom’s standalone survey.There are so many reasons why use Zoom Surveys, but, I wanted to highlight a few:1. It can be accessed within the Zoom Web Portal. You don’t have to toggle from one app to another which eliminates unnecessary apps or external survey platforms, and additional logins, which will save you time and effort.      2.  With Zoom Surveys’s user-friendly interface, you can easily build and edit your Surveys.      3. You can customize the header image with your own logo or brand visual, as well as select the background color from a predefined range of color palettes available.    4. Zoom Survey has the "Question Logic Ski

Like some others here, I accidentally selected an education account when creating a new account (it's for a nonprofit that provides services to children and families but I wouldn't be doing so directly, so I misunderstood why the question was being asked), and so it is prompting me "as a school or other organization that provides educational services to children, you must provide additional information to continue using Zoom services." Is there a way to reset this account or allow me to start over with the registration process? I can't get into the account to try to change the settings, and I can't restart the process on my own. Any help would be appreciated!

 Good Day Everyone! I'm an Employee in a University. Our University purchase Zoom Pro Accounts for Office use. Last September 6, 2022, the Zoom Subscription of our University expired, and the Management of our University plans to renew the subscription on November 2022. My concern is that I have 2 Important Recordings that I forgot to Download before our subscription expires, and now I can not access the cloud storage. I am afraid that the recordings in the cloud will be deleted befor the renewal of our Subscriptions. Is it possible if I personally upgrade our Office Account to Pro for 1 month so that I can download the recordings? I hope you can help me. Thank you!

Communication at work isn’t always as easy as we want it to be. You might be switching from your email inbox to your team chat app and back dozens of times a day. You forgot to save a link from a meeting chat and now that the meeting’s over, the link’s gone, too. Your co-worker’s asking for a document and you can’t remember if you shared it in that long email thread or one of the many apps your team uses. Fragmented communication isn’t just frustrating and inefficient, it also leads to valuable information getting lost. Your team needs a collaboration hub so they can work better together, and if you have a Zoom Workplace license, you already have this hub at your fingertips. More than 7 million active users per month use Zoom Team Chat to send messages and collaborate. Here’s how Team Chat can help you clean up your team’s communication so they can get more done with less frustration.      1. Team Chat streamlines your communications In a fast-paced work en

Dear Zoom Team!I want to remove my Bank Account from Billing as I don't want auto renewal of my Zoom account subscription. I need your support for removing my Bank Account from billing.Thanks

My organization recently became an authorized partner with Zoom, and I was informed by our distributor that I’d receive an agreement document I would sign and return on behalf of my organization. However, I didn’t receive an email informing me of the approval of the partner request nor an attached agreement document. Kindly advise on steps to resolve this issue.

Hi Zoom Community members!   I'm thrilled to share some exciting news about the launch of brand-new Happy Rewards badges! By sharing your thoughts and leaving reviews on our various product profiles across G2 and TrustRadius, you can now earn a Zoom Review G2 and/or TrustRadius badge. Check them out, below! 🏆 Zoom Review badges are quarterly badges awarded for leaving a review of Zoom Workplace, Zoom Phone, Zoom Contact Center, Zoom Events, Zoom Webinars, Zoom Virtual Agent, and Zoom Revenue Accelerator on TrustRadius or G2. Do you use one or more of these Zoom products? If so, learn more about the importance of customer reviews and how you can secure your own badge! You can leave as many customer reviews as you choose to receive up to 10 Zoom Review badges, each quarter.    🏅 Shout out to Zoom Community members, @Ray_Harwood, @DeniseLahat, @WencesUnzueta, and @Vinnie for each receiving their very first Zoom Review Happy

I have an account but want to upgrade to use simulive.I must upload a video from my PC to zoom in order to test simuliveI know that I need permission to upload a video to my zoom accountWho can I get permission from to upload a video from my PC to my zoom account so I can test simulive before upgrading to simuliveThanks,

How do I make a support ticket? I have pro and it says thats part of my account but i don't see any email for support 

Las Pizarras de Zoom, disponibles a través de las reuniones, la aplicación, el navegador y Zoom Rooms, nos proporcionan flexibilidad a la hora de colaborar. Son fáciles de compartir y utilizar, con un gran número de herramientas y plantillas disponibles para ayudarnos a plasmar nuestras ideas. Para aprender más sobre Pizarras, echémosle un vistazo al siguiente video:   Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta la próxima!

Anthony Ching, the IT Team Leader at Money Concepts Capital, has always been at the forefront of technological advancements within his company. With over a thousand employees nationwide, Money Concepts Capital serves clients seeking to invest and manage their wealth effectively. Before integrating FaxSIPit and Zoom Phone into their systems, Money Concepts Capital faced significant challenges with phone connectivity and maintaining their phone and fax platforms. They had to rely on third-party specialists to troubleshoot ongoing issues, resulting in wasted time and money. Moreover, the complexity of configuring IP phones and mobile devices meant that only these specialists could handle such tasks. The introduction of FaxSIPit and Zoom Phone revolutionized the company's operations. Anthony found that these solutions not only saved them valuable time but also provided hassle-free connectivity. With FaxSIPit, compliance was assured, and the platform's reliability meant no mo

  Thank you so much for taking the time to join our first What's New at Zoom webinar. If you were not able to join us, we've got you covered with a comprehensive summary of the event. Check out the recording of today's event here. Our Next What's New Webinar is on May 23rd, please sign up here. You can also find the list of our upcoming events in the Customer Success Events page.   Below we have summarized the key themes from the Q&A. If you have any additional questions or follow up, kindly post a reply in the comments and a Zoomie will respond promptly. Key Question Themes:AI Companion Security Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models. How Zoom AI Companion features handle your data Zoom AI Companion Security and Privacy Whitepaper Zoom Trust Cente

my microphone crackles or is extremely staticky in the first five minutes of every call then it goes away. I have been told it's so staticky that they can't understand me.  

Beth, a small business owner and coach, demonstrates a unique way to use our teleprompter. While many associate teleprompters solely with scripted video recordings, Beth uses it as a powerful coaching tool. Having her script and thoughts visible helps her maintain eye contact with her audience, greatly boosting her confidence while presenting. This technique is especially valuable for small business owners looking to enhance their engagement and professionalism in Zoom Meetings.   PitchHub App in Zoom Marketplace   Beth's Video  

The zoom icon disappeared from the task tray at the bottom of my Windows screen. Geek Squad restored it but it simply looks like a page instead of the zoom icon.  This is very small detail, but it matters to me. Can someone direct me to the right person/tutorial to restore it?   

When I use my browser it has passwords saved for both my organizational and personal login (under the same account), but with the MacOS app I have to keep typing passwords in manually when I switch back and forth. Can't seem to find a way to change that and have both passwords retained by the app. Please help. This is the 2nd time I've tried to get help with this and got no reply last time. I've no idea if this is the right place to submit this, but can't find anything else that fits at all.

For the Zoom for Salesforce Lightning Integration, can we setup a Salesforce user with the same Zoom Username but use the free Salesforce Integration User, or does the Salesforce user need to have full Admin access?