Customer Success

If you are feeling overwhelmed by phone calls, voicemails, and the constant struggle to capture important information,  Zoom Phone AI Companion is here to help. Based on the feedback I've received from customers on recent business reviews conducted, a significant number of them expressed consistent praises with the new features of AI Companion for Zoom Phone. Customers love its ability summarize phone calls and generate voicemail tasks because it improved their team's productivity, efficiency, and focus.Imagine an intelligent assistant that can:Summarize Phone Conversations: AI Companion captures the conversation essence, generating concise summaries that highlight key points, decisions, and next steps. No more frantic note-taking during calls to remember details after a call.Key Benefit: You can focus more on the conversation and avoid the struggle of remembering details because the summary provides a clear reference for both parties making sure everyone is aligned on next s

  In an increasingly interconnected world, the advent of virtual communication platforms has revolutionized how we connect, collaborate, and conduct business remotely. Among these platforms, Zoom has emerged as a frontrunner, providing seamless video conferencing solutions to millions worldwide.  This article delves into Zoom's security landscape, exploring essential features and best practices to safeguard your virtual meetings and interactions.   Understanding Zoom's Security Features Zoom has responded to security challenges with a series of updates and features designed to enhance user protection. Key elements include: 1. Meeting IDs and Passwords: Every Zoom meeting is assigned a unique Meeting ID and password by default, preventing unauthorized participants from joining. 2.Waiting Rooms: This feature allows hosts to control who enters the meeting by placing participants in a virtual waiting area before granting them access. 3. Host Controls: Hosts have extensive co

Joining the Zoom Community provides access to a network of users and experts for sharing tips, troubleshooting, and learning about new features, enhancing your overall Zoom experience.

Hey, I’m Aisha and I work at R.H. Alloys. How can I effectively utilize breakout rooms during Zoom webinars for enhanced participant engagement? Are there any advanced features or best practices that can help optimize their use?

Lake|Flato Architects saves 100 hours a week by consolidating on Zoom Workplace!   https://www.zoom.com/en/customer-stories/lake-flato/   When Lake|Flato Architects set out to build the modern, inclusive workspace for hybrid teams, they chose Zoom as their tech platform—putting in-office and remote workers on equal footing and equipping them with a robust set of productivity-boosting tools. Check out our latest case study to learn how they are...   ✨ Saving time and boosting productivity with Zoom AI Companion Meeting Summary and Whiteboard Content Generation 🏢 Putting everyone on equal footing with Zoom Rooms 📣 Leveraging Digital Signage as a new marketing channel 💡 Collaborating effortlessly with Zoom Whiteboard ☎️ Working more efficiently with Zoom Phone    

Following @iambobsat's recent post highlighting the productivity boost Zoom Scheduler brings to busy teams, I wanted to share another customer story that showcases the platform's surprising versatility.   During a recent meeting, I encountered a customer who expressed high interest in Zoom Scheduler, but for another use case. Their need involved creating meeting schedules for someone else – think executive assistants scheduling meetings for their CEOs.   This scenario might not be the first that comes to mind when considering Zoom Scheduler, but the beauty lies in its adaptability. The solution? Team Schedules. This feature allows you to create a central hub for a group's meetings. This is perfect for assistants who manage the calendars of executives or other team members. They can easily schedule meetings directly on the team calendar, ensuring everyone's availability is accounted for.   But now, there is a new feature available for account and group admins th

  I am very excited to announce the launch of a new space within the Zoom Community CS Forum, OnDemand Learning.   Ever thought how convenient it would be to quickly access a recording anytime for a Zoom product training, what's new session, open office hour, customer discussion, or much more? Now you can!   New content will added and updated on a continual basis.   Head over to our new page today to check it out here!!      

I currently teach a U.S. Blackboard course and have scheduled Zoom Live Lecture meetings. Will I be able to host one of these Zoom Live Lecture meetings from Greece to the U.S. students?

Hello, Iam using my kindle and when taking a photo within the zoom app , the image is taken upright but once it loads onto zoom it roates 180 degree. I have checked all the settings and nothing seems to work Anyone else having this issue?

I have a BAA from Zoom in order to be HIPAA compliant. Are we automatically enrolled in the Healthcare plan when we receive a BAA? Or is a Zoom Healthcare account really necessary? Under my "current plans", I show both Zoom One Pro and Healthcare (see attached screenshot). I just want to make sure that I don't need to do anything else in order to be HIPAA compliant. Thank you!

I recently had a customer who was struggling with effective communication among its remote and geographically diverse workforce. The team was bogged down by using multiple apps for chatting, emailing, and video calling, which led to lost messages and confusion. Coordinating projects across different time zones added to their woes, causing frequent delays and missed deadlines. Moreover, finding important documents and conversations scattered across various platforms was a daily hassle.   Adopting Zoom Team Chat was a game-changer! By consolidating all communication tools into one platform, it simplified interactions and made project management a breeze. Dedicated project channels kept discussions focused and relevant, while real-time messaging and instant video calls enabled quick decision-making. Sharing and storing documents within Zoom Team Chat ensured that everyone had access to the latest versions, eliminating the need to sift through old emails for attachments.   The im

I was recording my class session to the cloud and after class I got distracted and shut down the computer.  The recording is not in my cloud list of recordings.  Does the computer need to stay on until the recording finishes like when I save to my computer?  Is it floating around there somewhere?  If I go back to that particular classroom computer will it magically finish its upload?

Hey Zoom Community!   Our team is offering Zoom Phone User Trainings every Thursday, designed to have both admins and users learn the ins and outs of Zoom Phone functionalities.   Who is this for: New Zoom Phone Users seeking to explore user-level settings and learn how to utilize Zoom Phone through the Zoom desktop and mobile app. Existing Zoom Phone Users in need of a refresher training to enhance their proficiency. Training Schedule: Thursdays: Register Here How to Register: Simply select the session/s that suit your schedule and register using the provided links. After registration, you'll receive a confirmation email with the webinar link.   Feel free to distribute the webinar join link to your team members via calendar invites or email, ensuring everyone gets the chance to benefit from these trainings.   What to Expect: During the session, you'll learn about: -Setting Up Zoom Phone -Navigating Phone in the Zoom Desktop Client -Placing and Handling Zoo

The University Hospital Würzburg and Zoom have collaborated to advance tele-intensive care medicine. By utilizing multiple cameras and augmented reality glasses, a comprehensive patient image can be transmitted, enabling accurate diagnoses and therapy recommendations by the Würzburg team across different clinics. This technology not only enhances decision-making for local hospital teams but also opens doors for future expansion across Bavaria and beyond, revolutionizing the field of telemedicine.   Their new teleintensive care unit, equipped with an array of cameras, audio-visual capabilities, and document scanners, allows remote doctors to visualize patients through the eyes of on-site physicians. Seamless transfer of medical records and data facilitates comprehensive assessments. The success of this initiative has led to its popularity among staff, with Zoom's tailored solution meeting the hospital's requirements and ensuring compliance with Bavarian data protection regulations.

Hello!  We would like to add your logo to our website to facilitate consumer's understanding on how we provide our services. Could you send me logo that we can use and explain how to use it without facing trademark issues? Kind regards, Arina

Is Zoom For Telehealth (Zoom For Healthcare) available to Australian health service providers?

Zoom has recently released its standalone survey tool as we wanted to make it easier for you to interact with your internal and external audience, and easily get a quick pulse on issues that matter to you the most. The best thing is, you don’t have to be on a meeting to use Zoom’s standalone survey.There are so many reasons why use Zoom Surveys, but, I wanted to highlight a few:1. It can be accessed within the Zoom Web Portal. You don’t have to toggle from one app to another which eliminates unnecessary apps or external survey platforms, and additional logins, which will save you time and effort.      2.  With Zoom Surveys’s user-friendly interface, you can easily build and edit your Surveys.      3. You can customize the header image with your own logo or brand visual, as well as select the background color from a predefined range of color palettes available.    4. Zoom Survey has the "Question Logic Ski

Like some others here, I accidentally selected an education account when creating a new account (it's for a nonprofit that provides services to children and families but I wouldn't be doing so directly, so I misunderstood why the question was being asked), and so it is prompting me "as a school or other organization that provides educational services to children, you must provide additional information to continue using Zoom services." Is there a way to reset this account or allow me to start over with the registration process? I can't get into the account to try to change the settings, and I can't restart the process on my own. Any help would be appreciated!

 Good Day Everyone! I'm an Employee in a University. Our University purchase Zoom Pro Accounts for Office use. Last September 6, 2022, the Zoom Subscription of our University expired, and the Management of our University plans to renew the subscription on November 2022. My concern is that I have 2 Important Recordings that I forgot to Download before our subscription expires, and now I can not access the cloud storage. I am afraid that the recordings in the cloud will be deleted befor the renewal of our Subscriptions. Is it possible if I personally upgrade our Office Account to Pro for 1 month so that I can download the recordings? I hope you can help me. Thank you!

Communication at work isn’t always as easy as we want it to be. You might be switching from your email inbox to your team chat app and back dozens of times a day. You forgot to save a link from a meeting chat and now that the meeting’s over, the link’s gone, too. Your co-worker’s asking for a document and you can’t remember if you shared it in that long email thread or one of the many apps your team uses. Fragmented communication isn’t just frustrating and inefficient, it also leads to valuable information getting lost. Your team needs a collaboration hub so they can work better together, and if you have a Zoom Workplace license, you already have this hub at your fingertips. More than 7 million active users per month use Zoom Team Chat to send messages and collaborate. Here’s how Team Chat can help you clean up your team’s communication so they can get more done with less frustration.      1. Team Chat streamlines your communications In a fast-paced work en

Dear Zoom Team!I want to remove my Bank Account from Billing as I don't want auto renewal of my Zoom account subscription. I need your support for removing my Bank Account from billing.Thanks

My organization recently became an authorized partner with Zoom, and I was informed by our distributor that I’d receive an agreement document I would sign and return on behalf of my organization. However, I didn’t receive an email informing me of the approval of the partner request nor an attached agreement document. Kindly advise on steps to resolve this issue.

Hi Zoom Community members!   I'm thrilled to share some exciting news about the launch of brand-new Happy Rewards badges! By sharing your thoughts and leaving reviews on our various product profiles across G2 and TrustRadius, you can now earn a Zoom Review G2 and/or TrustRadius badge. Check them out, below! 🏆 Zoom Review badges are quarterly badges awarded for leaving a review of Zoom Workplace, Zoom Phone, Zoom Contact Center, Zoom Events, Zoom Webinars, Zoom Virtual Agent, and Zoom Revenue Accelerator on TrustRadius or G2. Do you use one or more of these Zoom products? If so, learn more about the importance of customer reviews and how you can secure your own badge! You can leave as many customer reviews as you choose to receive up to 10 Zoom Review badges, each quarter.    🏅 Shout out to Zoom Community members, @Ray_Harwood, @DeniseLahat, @WencesUnzueta, and @Vinnie for each receiving their very first Zoom Review Happy

I have an account but want to upgrade to use simulive.I must upload a video from my PC to zoom in order to test simuliveI know that I need permission to upload a video to my zoom accountWho can I get permission from to upload a video from my PC to my zoom account so I can test simulive before upgrading to simuliveThanks,

How do I make a support ticket? I have pro and it says thats part of my account but i don't see any email for support