Zoom Cloud Recording for HIPAA compliant accounts | Community
Skip to main content
M
Newcomer
mirwsh
Newcomer
July 25, 2023

Zoom Cloud Recording for HIPAA compliant accounts

  • July 25, 2023
  • 2 replies
  • 25 views

Hello,

  I have a Zoom Business Plus account and have been a Zoom customer since 2016.  Because new updates occur frequently, I am wondering if my understanding of cloud recordings is correct and up to date.  When zoom cloud recordings were first rolled out, I was informed that HIPAA compliant Zoom accounts could only record locally and not to the cloud due to HIPAA security issues with cloud recordings.  Is that still the case or have updates been made to allow HIPAA compliance in cloud recordings?  Further, my account allows for transcripts but my understanding is that transcripts are only available for cloud recordings.  So, are HIPAA compliant accounts able to benefit from the use of transcripts?

2 replies

crissyd
Employee
crissyd
Employee
August 4, 2023

@mirwsh Accounts with added HIPAA security may have the cloud recording feature disabled entirely. Please contact your Account Executive regarding enabling this for your account.

JimMartin
Employee
JimMartin
Employee
August 8, 2024

mirwsh,

     Zoom accounts with a signed BAA agreement can still use cloud recording.  It's been a very long time since we had a requirement for local recording in HIPAA accounts.  Authentication, Integrity, Access Control, and Encryption requirements to satisfy the demands of HIPAA as a standard. 

 

     It can take some time for NEW features to pass validation and be included in the BAA offer.  Transcription and AI Translations were both in that boat as they were released to the commercial market, but quickly passed through the validation cycle and are now available to BAA customers as well. 

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.