Customer Success

A lo largo de 2024 hemos ido aclarando más herramientas que Zoom ofrece para sus Reuniones y Webinarios. Con el espíritu de hacer el contenido más accesible, hemos creado está entrada en la Comunidad recopilando todo lo comentado hasta la fecha y combinando todos los videos instructivos en un solo lugar. Si se han perdido la primera temporada, aquí pueden repasarla.   A continuación encontrarán todas las entradas de la segunda temporada de “Las herramientas de Zoom”. Muchas gracias a todos los que han participado, aportado ideas y compartido opiniones.       Episodio 1: Subtítulos y Subtítulos Traducidos, haciendo tus reuniones más comprensibles   ¡Estamos de vuelta con nuestra serie acerca de las herramientas de Zoom! Los subtítulos son una función disponible en las Reuniones de Zoom que nos permiten ver una transcripción de la conversación, dándonos la opción de seguir la reunión con más facilidad. Además, con el paquete de subtítulos traducidos podemos

Nothing happens when I choose "Cookie Preferences" at the bottom of the Zoom website

I was scheduling a meeting and was told "I needed to update ZOOM." But, it did not give me a link.   The Virtual helper was of no use finding it. 

I can add image backgrounds to my Zoom meetings (have green paper on  my back wall & stand) but no option to add a video for my b/g (timer video during Toastmasters meeting).    All others seem to be able to do this.   I can share screen but not change my b/g while on the Zoom meeting.  Thank you.

Already vibing with Zoom for your virtual hangouts and meetings? Then you’re in for a treat! Zoom just dropped a new feature that’s about to make your group projects, study sessions, and team collabs way easier: Zoom Docs📄✨   So, What’s the Hype About? Zoom Docs is your new go-to tool for real-time document magic. Whether you’re plotting your next big idea, jotting down notes, or just want a single spot for everyone to contribute, this feature lets you do it all directly inside Zoom. Say goodbye to app-switching headaches and hello to smooth, seamless collabs. 🙌     Why You’ll Love It: Live Edits, No Stress: Forget the back-and-forth of emailing docs or switching between apps. With Zoom Docs, you and your squad can work together in real time without ever leaving your Zoom call. Instant edits, live comments, zero hassle. One App to Rule Them All: If you’re already using Zoom, Docs slides right into your setup. No extra installs, no juggling multip

I manage a Zoom account with about 70 licenses for my college. We assign scheduling privilege to our administrative assistants for all of our academic faculty. Whenever an administrative assistant joins our unit or leaves their role but stays in the unit, I have to assign or remove this privilege manually for each of our fifty or so academic faculty.      Is there a more automated way I can approach this? I've looked into using the groups or role feature for this, but I haven't been able to figure out a way to make this work. 

I was wondering if anyone was using Canvas and the LTI Pro settings "Course-Level Publishing" and "Recordings Viewable to Students"?  If anyone can show a screenshot of how this actually looks at the user level that would be great.  Also, can I leave Recordings Viewable... to "All" and set course-level publishing to enabled?  I am thinking this has the affect of all recordings are still automatically published, but instructors would now have the option of unpublishing any recording that they choose (while also not changing the current status of any recording until they choose).  Thanks in advance.

Greetings,I am attempting to have a purple flag created for a reaction.  This flag is used to alert those in the class someone has said something that is an unconscious bias.  For example if someone in the class says or does something bias the participants can put up the Purple flag, for example if someone says that came up on my blind side a purple flag would be raised to remind the speaker that they were being insensitive to unconscious biases.  I have attempted to share the video below.  Thank you for your time.

Would you be able to direct me to the following Zoom Support documents?How faculty can add the Zoom LTI to their Blackboard Ultra course.How faculty can Schedule a New Meeting using the Zoom LTI in their Blackboard Ultra course.How students can meet in groups using the Zoom LTI in a Blackboard Ultra course. The students will need to meet, record, and access the recordings on their own from within the Blackboard Ultra course.

I'm a senior product manager that works for the largest Catholic health system and the second-largest nonprofit hospital chain in the United States. We operate more than 700 care sites and 142 hospitals in 21 states. We're looking to connect with other Zoom healthcare system clients to learn how others are utilizing Zoom within their healthcare and business workflows. If you're open to this type of discussion, please connect with me.

I have licensed seats where the folks are often co-hosts.  We arrange webinars months in advance.  Co-hosts are asking me where in their Zoom profile can they see the webinars where they are listed as co-hosts because the original notification may have been sent months earlier.  Is there anywhere in a licensed User (of any role) profile,  a way to show what upcoming webinars one is assigned as a co-host?  Or, is the only solution to find the original email for their co-host login?  I'm fairly new and learning more about my owner/admin role.  Thank you.  

Zoom: A platform that brings people together from around the globe, and recognizes the challenges posed by language barriers. To foster inclusivity and facilitate communication, Zoom offers translated captions. This feature eliminates the need for interpreters and third-party integrations, allowing for a more seamless experience for all participants. Whether you're a multinational corporation or a global educational institution, translated captions help break down language barriers and create a more welcoming environment in your meetings and webinars.   By breaking down language barriers, this feature makes Zoom meetings and webinars more accessible to a wider audience. It empowers participants to easily translate the spoken language into their preferred language, fostering collaboration and understanding in our interconnected world.How Zoom Translated Captions Work:Enable the Feature and Select Languages: Translated captions are simple to enable within the Zoom web portal. Once e

Hi team, I am looking for a good way to revert back to Zoom.us when trying to login via SSO. Today when i start Zoom Workplace app on Windows in 'Sign in with SSO' there are 2 domains in the dropdown - .zoom.com and .zoomgov.comI am looking for a way to switch back to .zoom.usI have added registry 'SetSSOURL' in key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Zoom\Zoom Meetings\General to point to company.zoom.us, however still the switch doesn't happen.The only way so far i have managed to do this is by completely re-installing the client.

Looking for some suggestions.  I try to map as much as possible through SAML.  I've got user groups mapped for license types and some Zoom Phone rights.  Now I need to add another group for a marketplace app.  Looking at my mapping, I keep thinking there has to be a better way of doing this.  I thought maybe I could be clever and pass a different attribute name, but no dice.  A group is a group. So today, I have my mapping like this to account for host / basic and call recording rights or no. Attribute         SAML Value                                   Zoom GroupCallRights     ZoomCall_Recording_Hosts     Zoom_Hosts  Zoom_CallRecordingUserGroup    Zoom_Hosts                                 &nbs

Has anyone had success in adding a new monthly paid user (licensee) to an annually paid account, so that they can temporarily access (and use) the annual account for related meetings/trainings for other groups within the same organization? I've been trying to get an accurate answer to this question from the outsourced Support Group, and it's been a long and extremely frustrating experience

I met with Rose during our business review, and she shared some great insights. Her organization operates in the education sector and has a hybrid setup, so recording their meetings is crucial for reviewing performance. She mentioned that the new AI companion Smart recording feature has been a tremendous help for them, making their job easier and more efficient.   AI Companion smart recording significantly elevates the benefits of traditional recording through advanced features    Automatic Transcription Real-Time Transcription: Converts spoken words to text in real-time, making the content immediately searchable and usable. Multilingual Support: Provides transcription in multiple languages, enhancing accessibility for global teams. Search and Retrieval Keyword Search: Allows users to search the transcript by keywords, phrases, or topics, quickly locating specific information. Timestamped Access: Provides direct access to specific parts of the recording, streamlining

We have noticed that our annual subscription will expire on August 31, 2024, we purchased a lot of licenses. However, these licenses were purchased in different dates. For our renewal, should we renew all those licenses on August 31, 2024, all at the same time, although these were purchased in different dates?I hope you can answer my concern. Thanks~

Get our practical guide for successfully implementing AI without losing the human touch.   Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative AI (GenAI), is still the hot topic everyone’s talking about. AI isn’t just the future; it’s happening right now. And it’s not just hype—AI has the potential to add trillions of dollars to the global economy. But where do you even start when thinking about implementing AI in your contact center?  Our practical guide to contact center AI is at hand to help you get off to the right start. We get real about the impact of AI in the contact center, its benefits, implementation challenges, and five steps you can take to achieve AI greatness in your contact center.  What are the five steps to contact center AI greatness? Here’s a sneak peek of the five steps you can take today to get on the path t

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style.     Music is core to the human experience, and there are more than enough varieties to satisfy everyone’s individual tastes. Humanity’s pull towards music is unexplainable and deeply personal. As a business, it’s important to find music that matches the energy and personality of your brand. Equally important is having the ability to use the music legally within your business. Enter Triple Scoop Music and the Zoom Music App, which now offers over 1,000 incredible songs for your Zoom Meetings. Every song in the app is free to use and available for your meetings, including recorded Zoom Meetings and Zoom Events.      Find the right music for your Zoom Meeting directly from the Zoom Music App, powered by Triple Scoop Music.        Music makes meetings better   Setting the right tone for a meeting or an event is important. It can help put people

Hello,   I have a Zoom Business Plus account and have been a Zoom customer since 2016.  Because new updates occur frequently, I am wondering if my understanding of cloud recordings is correct and up to date.  When zoom cloud recordings were first rolled out, I was informed that HIPAA compliant Zoom accounts could only record locally and not to the cloud due to HIPAA security issues with cloud recordings.  Is that still the case or have updates been made to allow HIPAA compliance in cloud recordings?  Further, my account allows for transcripts but my understanding is that transcripts are only available for cloud recordings.  So, are HIPAA compliant accounts able to benefit from the use of transcripts?

Zoom, as an all-in-one platform, is rapidly innovating and developing essential, engaging, and useful tools. Ensuring that your users or employees have the necessary tools, software, and resources to perform their tasks efficiently and effectively is now your main concern. This involves providing your employees with ongoing training programs and development opportunities to enhance their skills and knowledge, including workshops, seminars, online courses, and certifications. To assist with this, Zoom offers a variety of resources to help you empower your users or employees. Below are some links that you may want to share with your team members to enable everyone at your organization to become Zoom Champions and experts! Zoom Learning Center: Become a qualified Zoom expert with free on-demand courses, live training, and how-to videos. Log into our Zoom Learning Center. Zoom Support Website: Whether you need to troubleshoot technical issues or need a guide, access support resources by s

Trying to migrate to Hubspot, want to install Zoom into Hubspot. However, Zoom doesn't recognize me as having Zoom permissions, Hubspot recognizes my permissions. We have an API connector account that Zoom does recognize but Hubspot does not. 

Seeking information on integrating Zoom meeting and Zoom webinar with Dynamics 365 CRM. The integration/ETL tools that we use are Tibco Scribe and Azure Data Factory. Does Zoom have connectors for these tools or any information that can be provided on integrating with Dynamics 365 CRM? Also, does Zoom have REST APIs that can be used to integrate Zoom meeting and Zoom webinar data with the CRM?

I'm meeting with a counselor over zoom through my school, however she says we can't proceed until I sign a HIPPA form through Zoom. I have absolutely no idea how to access alleged form and have been emailing people for 3 days about this with no response. Does anyone know how?

Call Result shows as 'Call Connected' via API, but as 'Call Failed' in Zoom Admin Phone Call Log.Duration is 00:00:00 or 00:00:02.