Customer Success

At Zoom, we offer the capability to customize your line keys and position settings with ease.    If you possess a desk phone that supports multiple lines, you can personalize the line keys displayed on the device, which is particularly beneficial if you manage multiple or shared lines. For line keys linked to your direct numbers, you have the option to modify the order, outbound caller ID, and alias. For line keys associated with shared lines, you can adjust the order or alias.   Once you have completed customizing your line keys in the Zoom web portal, your desk phone will automatically reboot to implement the changes, provided it supports multiple line keys. Additionally, you can customize your line keys and positions by importing a CSV file.   Below, I have outlined the steps for accessing the line key settings both as an Admin and as a User.   If you are a Zoom Phone admin, you can access line key settings for phone users' desk phones or common area phones.

At Zoom, we understand the value of integrating seamlessly with Microsoft’s tools to offer a unified, collaborative experience. Through the Zoom Workplace bundle, we provide powerful features that enhance productivity, streamline workflows, and increase employee engagement across Microsoft platforms. Our AI-driven platform also combines communication, employee engagement, and productivity into a single solution, elevating your collaboration capabilities and enhancing user workflows both within and beyond the Microsoft ecosystem.   Key Zoom-Microsoft Integrations:   Zoom for Teams and OutlookWith the Zoom app in Microsoft Teams, users can initiate Zoom calls, check voicemails, use SMS, record calls and even create Zoom meetings directly within Teams. Integration with Microsoft Exchange and Outlook further streamlines workflows, allowing users to manage email, calendars and meetings without switching applications. Leveraging our AI Companion, users can now use Smart Compose to

Zoom recording settings are failing over and over again - with the most serious occurring yesterday. A one hour session recorded with a senior US government official for distribution and an announcement is "corrupted" and cannot be located. We have evidence it was recorded by not just observing the prompt and hearing it for the start and finish of the recording, but with the addition of the linked app - READ AI - showing a recording and a transcript accordingly. However READ AI is not allowing us to access our own information without paying an additional fee.  In turn, Zoom Technical Assistance has sent us 6 different emails with 3 different tickets, from 5 different Zoom employees - and the latest being an email saying our ticket has been "closed".  With apologies for this bold statement but what the F is going on with Zoom and its engineering-technical situation? We have been on 10 recorded work sessions over the past month - some on our account, some on others -

Hi, I was found a couple of Zoom Phone admin training links that lead me here, but they were well in the past. Are there Zoom Phone Admin training webinars scheduled in the future? Or, do recordings exist of past trainings that I could access?

¡Estamos de vuelta con nuestra serie acerca de las herramientas de Zoom! Los subtítulos son una función disponible en las Reuniones de Zoom que nos permiten ver una transcripción de la conversación, dándonos la opción de seguir la reunión con más facilidad. Además, con el paquete de subtítulos traducidos podemos traducir la conversación que estamos presenciando a un idioma que nos sea más fácil entender. Para aprender más sobre Subtítulos y Subtítulos Traducidos, echémosle un vistazo al siguiente video:   Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta la próxima!

We’re thrilled to announce our Zoom Digital Customer Success Hub  your go-to resource for a comprehensive array of training and engagement opportunities. This hub houses everything from open office hours and live training sessions to webinars and on-demand content, all designed to enhance your experience with Zoom. Our goal is to empower you throughout your journey, ensuring you have the tools and knowledge to succeed. In the Digital Customer Success Hub, you’ll discover best practices to maximize your use of Zoom’s features. We’re committed to fostering a supportive community where you can engage with our experts, learn from fellow users, and access resources tailored to your needs. This hub is more than just a collection of events; it's a community designed to drive your success and help you overcome any challenges you encounter.   🌟 Featured Events: Zoom Phone User Training every Thursday Zoom Contact Center Admin Training  Monthly What's New at Zoom and

Zoom Clips is one of the most effective features I am currently utilizing. This tool functions as a simple screen recording, and I primarily use it to provide process walkthroughs instead of sending detailed step-by-step instructions via email. Zoom Clips can significantly enhance communication due to its convenience, accessibility, and clarity. Here are some ways in which Zoom Clips can be utilized effectively: Use Cases: Remote Collaboration Project Updates: Team members can share progress updates through clips, ensuring that everyone stays informed without the need for lengthy meetings. Feedback and Review: Clips can be used to provide visual feedback on projects, allowing for clearer communication and better understanding. Customer Support FAQs and Troubleshooting: Support teams can create clips demonstrating solutions to common issues, offering customers visual step-by-step guidance. Product Demonstrations: Short clips showcasing product features or updates can help custome

Zoom Rooms Visitor Management is a powerful tool designed to streamline your in-person meetings, improve security, and provide valuable insights. By automating the check-in process, managing visitor access, and generating detailed reports, this feature can significantly enhance your organization's workflow.   How it Works: Set it Up: Customize your settings to fit your organization's needs. Check-In: Visitors easily sign in using a designated device. Get Notified: Receive instant alerts when visitors arrive. Manage Access: Grant or deny access based on your rules. See Reports: Track visitor activity for valuable data.   Benefits: Enhanced Security: Keep your spaces safe and secure. Save Time: Streamline the check-in process. Impress Visitors: Create a positive first impression. Gain Insights: Track visitor activity for valuable data.   Use Cases: Corporate Offices: Manage visitor access to meeting rooms, conference spaces, and executive suites. Educational Instituti

I have a Basic account that I haven't used in some time.  I am unable to sign in because I don't remember my old password. When I have tried to get technical support over the phone, after entering my Personal ID and Host Key, I am told that my account cannot be located. How can I change get a new password? I don't have the option to change the old one on my profile page.

Zoomtopia 2024 is a groundbreaking event that showcased the future of virtual communication. One of the most exciting announcements was the launch of AI Companion 2.0, a next-generation AI platform designed to enhance human connection. Building upon the success of its predecessor, AI Companion 2.0 introduces a suite of innovative features that streamline workflows and boost productivity across various aspects of professional life. In addition to the features we have come to love like summaries for Meetings and Phone calls, Whiteboard content generation, and Team Chat and Mail compose, the items below are just some of the amazing features that will be included in AI Companion 2.0:   Zoom Workplace: Document Analysis: Get information about documents connected to Zoom Workplace, including email attachments, documents from chat, and Zoom Docs. Company Directory Search: Quickly find the information you need about your colleagues and teams. Citations: Hover over the response given by

Zoom and Morning Consult surveyed nearly 8,000 leaders and employees from 16 countries to learn how people prefer to work together and what gets in the way of collaboration. Here's what we found out.     Have you ever had trouble finding time on colleagues’ schedules to connect? Or experienced a misunderstanding in communication between teammates? Turns out you may have been a victim of bad collaboration. It’s more common than you might think — and the time spent resolving issues related to inefficient collaboration can quickly add up.   Our Global Collaboration in the Workplace report, based on a survey conducted by Morning Consult of nearly 8,000 leaders and employees from 16 different countries, uncovers: How people prefer to work together Common collaboration challenges  The projected costs of fixing bad collaboration    All told, we learned that the time spent resolving issues related to inefficient collaboration can cost organizations an

Hi. I've just been 'upgraded' to Zoom Workplaces. When I try a log in I get "You are unable to connect to Zoom. Please check your connection and try again" My wired connection is just fine. Running MacOS Samona 14.5 on a MacBook Pro. Doesn't work on iPad but does on iPhone. I've tried all the uninstall, clear cache, reinstall etc etc and nothing works. I'm assuming it's a security issue but can't work it out. Appreciate any solution ideas.

I have a Zoom Workplace Pro account and I am trying to track sources of registration for an upcoming zoom call.  I followed all the directions of the zoom bot thingy and even ChatGPT and nothing seems to be working.  Please help!

Introducing Zoom Scheduler.    Zoom Scheduler is a powerful scheduling tool designed to streamline appointment and meeting management. It integrates with popular calendars, supports various event types (one-on-one, group, round-robin), and automates workflows like reminders and follow-ups. Customizable notifications, detailed analytics, and branding options enhance the user experience. For teams, it offers advanced features like booking on behalf of others, managing permissions, and SAML Single Sign-On (SSO) for security. Zoom Scheduler is cost-effective, time-saving, and helps improve both individual and team scheduling efficiency.   Zoom Scheduler offers many similar features to other scheduling tools like Calendly, but at a lower starting price. It’s ideal for users already within the Zoom ecosystem, offering seamless integration with Zoom meetings and calendar tools.   Here's a comparison between Zoom Scheduler and Calendly.   Zoom Scheduler starts at a low

Hey Camp Envy! Today was magic! I finally got to thank Matthew F. Reyes aka MotorbikeMatt for everything in person via the interweb! I've been Camp Envy since 2013 and my gift has been grabbing screen shots of the webcast, and reposting them (sometimes with meme qualities) to share with Camp Envy because they missed it. Like the pic here from 2022. Also people on The Playa don't have our perspective of "master shot from far away" and these pic are incredible, immediate and history! This year I was enthralled in TheWindow project: a zoom window in the Artery on the Esplanade during the event, so I wasn't here at all. Watching bikes ride by, mutant vehicles parked outside, hearing the OOOONTZ OOONTZ OOONTZ of music, and having a community of Burners talking to Burners on The Playa was so much more interactive than watching the static shot and typing at the chat. I have been sharing pics from the Burn and from the people we met this week. Pictures that haven't been seen. History that hasn

A lo largo de 2024 hemos ido aclarando más herramientas que Zoom ofrece para sus Reuniones y Webinarios. Con el espíritu de hacer el contenido más accesible, hemos creado está entrada en la Comunidad recopilando todo lo comentado hasta la fecha y combinando todos los videos instructivos en un solo lugar. Si se han perdido la primera temporada, aquí pueden repasarla.   A continuación encontrarán todas las entradas de la segunda temporada de “Las herramientas de Zoom”. Muchas gracias a todos los que han participado, aportado ideas y compartido opiniones.       Episodio 1: Subtítulos y Subtítulos Traducidos, haciendo tus reuniones más comprensibles   ¡Estamos de vuelta con nuestra serie acerca de las herramientas de Zoom! Los subtítulos son una función disponible en las Reuniones de Zoom que nos permiten ver una transcripción de la conversación, dándonos la opción de seguir la reunión con más facilidad. Además, con el paquete de subtítulos traducidos podemos

Nothing happens when I choose "Cookie Preferences" at the bottom of the Zoom website

I was scheduling a meeting and was told "I needed to update ZOOM." But, it did not give me a link.   The Virtual helper was of no use finding it. 

I can add image backgrounds to my Zoom meetings (have green paper on  my back wall & stand) but no option to add a video for my b/g (timer video during Toastmasters meeting).    All others seem to be able to do this.   I can share screen but not change my b/g while on the Zoom meeting.  Thank you.

Already vibing with Zoom for your virtual hangouts and meetings? Then you’re in for a treat! Zoom just dropped a new feature that’s about to make your group projects, study sessions, and team collabs way easier: Zoom Docs📄✨   So, What’s the Hype About? Zoom Docs is your new go-to tool for real-time document magic. Whether you’re plotting your next big idea, jotting down notes, or just want a single spot for everyone to contribute, this feature lets you do it all directly inside Zoom. Say goodbye to app-switching headaches and hello to smooth, seamless collabs. 🙌     Why You’ll Love It: Live Edits, No Stress: Forget the back-and-forth of emailing docs or switching between apps. With Zoom Docs, you and your squad can work together in real time without ever leaving your Zoom call. Instant edits, live comments, zero hassle. One App to Rule Them All: If you’re already using Zoom, Docs slides right into your setup. No extra installs, no juggling multip

I manage a Zoom account with about 70 licenses for my college. We assign scheduling privilege to our administrative assistants for all of our academic faculty. Whenever an administrative assistant joins our unit or leaves their role but stays in the unit, I have to assign or remove this privilege manually for each of our fifty or so academic faculty.      Is there a more automated way I can approach this? I've looked into using the groups or role feature for this, but I haven't been able to figure out a way to make this work. 

I was wondering if anyone was using Canvas and the LTI Pro settings "Course-Level Publishing" and "Recordings Viewable to Students"?  If anyone can show a screenshot of how this actually looks at the user level that would be great.  Also, can I leave Recordings Viewable... to "All" and set course-level publishing to enabled?  I am thinking this has the affect of all recordings are still automatically published, but instructors would now have the option of unpublishing any recording that they choose (while also not changing the current status of any recording until they choose).  Thanks in advance.

Greetings,I am attempting to have a purple flag created for a reaction.  This flag is used to alert those in the class someone has said something that is an unconscious bias.  For example if someone in the class says or does something bias the participants can put up the Purple flag, for example if someone says that came up on my blind side a purple flag would be raised to remind the speaker that they were being insensitive to unconscious biases.  I have attempted to share the video below.  Thank you for your time.

Would you be able to direct me to the following Zoom Support documents?How faculty can add the Zoom LTI to their Blackboard Ultra course.How faculty can Schedule a New Meeting using the Zoom LTI in their Blackboard Ultra course.How students can meet in groups using the Zoom LTI in a Blackboard Ultra course. The students will need to meet, record, and access the recordings on their own from within the Blackboard Ultra course.

I'm a senior product manager that works for the largest Catholic health system and the second-largest nonprofit hospital chain in the United States. We operate more than 700 care sites and 142 hospitals in 21 states. We're looking to connect with other Zoom healthcare system clients to learn how others are utilizing Zoom within their healthcare and business workflows. If you're open to this type of discussion, please connect with me.