Community Resources

Hello,  I would like to know if the admin account for Zoom, the one that controls all the other accounts, can see a global schedule for all the zoom IDs that are in use of will be in use for a given time period. We have a lot of staff and faculty using Zoom meetings. From time-to-time meetings cannot be scheduled because someone will be using the required ID. Is there a way to see who's using a particular ID for a given time period or a given day? I'm thinking now in terms of being able to view some type of global calendar that shows the scheduling for all the IDs. -Thanks, Craig

I have Pro plan, for Oauth when I'm trying to access certain api, am getting an error "Invalid access token, does not contain scopes: [billing_plan:read:admin]". When i came to my developer account->App->Scope->billing, there is only one option "billing_plan:master". How can i change the scope now. This type of issue also arise in other multiple api also. Thanks & Regards

i am a Chinese and i want to buy a account, but i have some problems, can anyone help me? can a Chinese buy a zoom account (like pro) and use it inside China?  i have heard that zoom will deactivate the zoom account if a Chinese is using it for meetings even if he paid for it 

Good afternoonI have made an error and somehow have lost both the Zoom entry in my two factor authenticator app, and the recovery code.Being a Basic user, I am unable to send a support ticket for anything other than billing. I have created another account in order to post this message, because I cannot log into my main Zoom account on any device.If it is please possible for a moderator or other Zoom person to DM me to help, I'd be ever so grateful.Thank you

Hi there,We have an account of 3 users, and we're thinking of purchasing a Pro license. Is it possible for the Owner of the account to have a basic license, and one of the other members a meeting license?

Basicからproにアップグレードし、領収書も来ましたが反映されません領収書が届いたメールアドレスでサインインしていますがベーシックプランのままですいつでも反映されるのでお願いします

利用しているサービスはぞ「zoomプロ」１件ですが、クレジットカードから、毎年￥20,100.00が２件分引き落とされます。なぜでしょうか？

me equivoco al meter la informacion de user y password, tengo una reunion inmediata en 5 minutos, y los hijos de su madre de technical support de zoom me dicen que me castigan por 30 minutos, luego entro con otra cuenta al chat y pongo mi queja y otra vez los hijos de su madre de technical support me dicen que no tengo derecho al chat, entonces para que demonios me ponen un chat si se van a burlar de mi y no darme acceso. Se nota que estoy enojado?   Cant enter my info, and the penalty for not remember my password is a 30 minute delay, the problem is that have a meeting in 5 minutes but zoom team has no problem that myself enter late to my meeting !!  I Suppose zoom support team are laughing at me !

i have charged extra amount on my billing of 2 zoom account . i already had 13 zoom accounts and i added 2 accounts in it. cost of each account was 199$ it should be charged 398$ but i charged 728$ . kindly tell.

Hi, Is there some sort of registry key that would allow standard users to install zoom without admin rights? I tried the StandardUserinstall key and that doesnt seem to work. in fact, none of the registry keys work. This is causing huge issues within our firm. 

I have five Zoom accounts, only one of which is paid/licensed.  My annual charges for that one paid account are regular and consistent.  However, I have a few charges I can't identify.  How do I reach person who can go through my accounts and charges with me so I can get it all straightened out?

Where on website  can I renew my ZOOM account already linked to PayPal?

Hello! I have been canceling my account for a few weeks now. In my Plan Management section it shows "Pending Cancellation" and "Cancellation effective on August 23, 2024". How will my money be refunded within the time limit?  Thanks in advance for the response !

Hallo zusammen,Bei einem Privatkonto werde ich ein Upgrade durchführen und dafür Rechnungsdaten hinterlegen.Dabei wird eine  USt.-Nr. verlangt.Die habe ich aber nicht.Ohne lässt sich aber der Vorgang nicht weiterführen.Und jetzt?LG Micha

Hello We currently have a 1 Month Webinar license that is in use by one of our Users. We would like to extend that license by another month, but that doesn't seem to be an option. We tried to pickup another 1 Month license to swap out with the old one, but that only added an additional license with the same expiration date. Our reason to try and avoid the license expiring is that the user assigned to this license as setup a Webinar that takes place beyond the current expiry date. There is a concern that once the current license expires, even when we replace it with a another license, that the small window of a lack of license will be enough to delete the currently arranged Webinar that people have already signed up for. Are our fears unfounded, or is there a way to simply extend the current license? Any assistance would be greatly appreciated.

I paid for an annual PRO subscription to Zoom for just myself. I just paid it this month and I paid for the entire year so I won't be billed again until next September. I decided to add a second license and it looks like I have to put "2" licenses when I buy a second license and then pay for both of them. I didn't add the second license yet because I don't want to pay an extra $149 that I cannot get back. Is Zoom going to charge me for my original PRO subscription all over again instead of allowing me just to pay for one more? For example, I already paid $140 + tax for my annual subscription. When I tried to add a second license Zoom wanted to charge me $280 + tax.

Does anyone know how to run a report for use of licenses?For example, we have an abundant amount of zoom plus users however I want to run a report to ensure that all of the licenses are in fact being used. This way we can decide to downgrade certain members.

Team, I upgraded to zoom pro account, but the account plan is still showing basic.Can anyone help me with this regard? I have been logging with the correct email id that was used for the pro account. I have attached below a screenshot for the same.  

I renew my Zoom Pro Account on September 6, but I need one more license. Zoom keep trying to charge me the whole year again. What can I do? 

Respected team,500 participants are not needed for my account. Please stop this unknowingly it is taken. Kindly do the needful team.Thank you

Good day everyone. I don't know if anyone has experienced this too but, after holding a 40-minutes meeting, Zoom sends a message that I have to wait for 4-minutes before I can start another, is unusual. Can anyone help please???

I have recently purchased an additional Zoom One Pro license to which I would like to add on the "Zoom Whiteboard" plan - so that there are unlimited whiteboards for this particular license However when I go to buy another Whiteboard License, it says "Your account has custom pricing. To make changes to your account, please contact us." I have contacted Zoom regarding this but I've not heard back yet. ThanksTom

My company has provided me with a licenced account. They say they've sent me an invite numerous times but I've never received anything. Nothing in Spam and email is right. If I try reset password it goes through but nothing appears in email. I logged in using my google account with the same email. It said it found an account and linked the two but I'm still not showing as a licenced user. Any ideas why my licensed account is not sending invites or password resets? How do I fix this?

If I have Pro plan for up to 100 participants, and I purchase a webinar license for up to 500 participants, do I need to upgrade my plan? In other words is participants in the Pro Plan separate from the participants in the Webinar? Basically, I am hosting a webinar for 125 folks. Other than than I never have a zoom meeting over about 10 people. 

I was charged twice for this event!