Community Resources

アップグレードしたのですが反映されず、アカウントナンバーも発行されていますが変更できません。請求書も反映されていません。どのようにセッティングしたら良いのでしょうか？

Will I have to pay for Zoom Room after my free trial subscription ends? And how to cancel subscription before I paid?

Hello,  I pay for several plans with Zoom for over 30 employees and i'm not able to receive any support.I call your phone number and it asks to verify my account with meeting id and host id and Input the correct numbers only to hear that my account is not able to be found.I've tried your chat bot and it's literally a glorified option of searching the knowledge base using questions, which isn't helpful in the support that I need.I have a user that is needing their email address changed but in order to do so, Zoom says I need to get a code from the previous email, even though i'm an "administrator", I don't seem to have the rights to just push through the request, which is terrible as the other email account is not availalble.Please someone contact me at your earliest convenience, I don't understand how i'm not able to reach support. I pay this company tons of money and have reached out roughly 5 times over the past 3 years.

Our account administrator is suddenly no longer with the company. No forwarding information. His network account had to be disabled, so I can't even log in via SSO if I knew his password. I urgently need to change myself to the account owner but cannot log in as him to make that happen. I can't get ahold of anyone at support...I keep getting the message that my personal meeting ID doesn't exist, thought I use it constantly. Anyone out there have any ideas???

I am trying to upgrade to Zoom Pro.  The comment in the pink box says it does not accept my currency, even though I am UK based and pay in GBP.  Also can I pay monthly as this is easier for me.  I tried to call support only to be told it does not recognize my Personal Meeting ID or host key.  I am so frustrated right now and at the end of my tether!  I could cry!!!!!! I am holding a 4 week online laughter yoga course starting on 20th October and Zoom is putting so many obstacles in my way that I am on the brink of cancelling my account completely!  Can I just upgrade, pay monthly and not be treated like a number?

I am been billed almost 3 times the amount i agreed for my Pro Package. How can i rectify this

My sign in screen is always blank. Is there a way to save my user name and password so I don't have to key it in every time I want to sign in? Win 11, Chrome, desktop and/or laptop.  All other Apps save this info so you don't have to key it every time.   

Hi, I receive invoices to a particular email address every month, and I would like to cancel that subscription.  However, when I log in with the email on the invoice, it is showing that I have the free tier, with no prior invoices.  I have had a very hard time finding anywhere just to submit a ticket to get this resolved, and frankly, my experience so far has been atrocious.  Can someone please contact me to get this resolved? Thanks 

HalloIch habe vor 3 Tagen ein One Pro Abo gebucht und sofort dafür Geld überwiesen. Danach wurde ich informiert, dass ich innerhalb 24 Stunden eine Bestätigungsmail der Änderungen bekommen werde. Aber seit 3 Tagen habe ich keine E-Mail bekommen und mein Konto ist immer noch ein Basis-Konto. Wie lange muss ich noch warten? Ist es zu schwierig, eine Bestätigung zu bekommen, obwohl man die Gebühren schon bezahlt hat?Ich brauche ein Abo sehr dringend!Vielen Dank im voraus für die Antwort!

Hello,I currently have the basic account on Zoom.However, a friend of mine is adding me as a user/member to her pro account.Today, I tried to log in as a host to one of the meetings she had created, but unfortunately I wasn't accepted and had to wait for her to log in as host.I did this BEFORE I realized I had to accept the invitation to be user of her account.Any way, I clear my cache and tried again after accepting the invitation.I am still receiving the same message, and cannot log in as host.What can we do for me to become host without her having to make me host every single time?I'd appreciate your help!Thank you!

Hi, I have been trying to get some help with a bill and getting more information. We have been trying to get some clarification as well as getting it adjusted. I have tried emailing and calling and have yet to get assistance. I need someone to call or email me so we can get this resolved. Does anyone have a good contact?Thanks!

I got in touch with Apple to remove the subscription so that I can upgrade and purchase from zoom directly. It still appears in my account and can’t seem to do anything

Hi,I have changed my communication mail address recently as I can't access the mails comming to the mail address that i have used to create my Zoom account.But when I trying to log in to my account still it is sending the verification code to the old mail address.jow can I get the verification code to the communication mail address ?Thx & RgdsHimantha 

I have upgraded my plan from basic to pro and paid Rs1534 to zoom and the money is also debited but zoom didnt start my pro plan. I have tride customer support also but there is no contact no or chatbot or mail id so i dont know whom should I speak with

Hello, on Monday the 25th of September I paid the new annual plan for Zoom Pro but it didn't upgrated yet.  What can I do?

ive been very busy but IM BACK NOW

We have a limit of 100 for our capacity.  I may have 1 meeting with 125 guests.  I'm fairly confident that less than 100 will log in but I have 2 questions.  Can I purchase a 1 time allowance of more than 100 guests rather than upgrade at the rate of $50.00 a month and what happens to the 101st person that tries to join.  Will they get an error message?  Thank you everyone!

Tengo una cuenta gratuita, y querría saber si existe la posibilidad de saber desde qué equipos o ips se ha conectado esa cuenta. Trabajo en un centro educativo, y uno de nuestros estudiantes denuncia que alguien se ha hecho pasar por él. ¿Tenemos que ponerlo en manos de la policía?

Hi,We have 3 different Zoom subscription accounts.  Managing 3 different and their renewals can be simplified if 3 accounts can be merged with one master account.  How to do the same?

Hello! I really need help recovering an account. I had an account under a different email but I'm not able to login since 2SV is enabled on it and the phone that had the authenticator app was reset. I created this account to be able to post this. Every time I create a ticket is closed by support with no solution at all.  How can I recover my account and remove 2SV. Website also requires the recovery code, which I do not have. Please I need a solution or can you delete that account to release the email to be able to use it o a new account?

I have been trying for over a month now to resolve a ridiculous overage charge that we incurred, and all the support we've received has been useless.We've now gone through four different people, and I've wasted hours on this. Today, I received another overage charge, even though your entirely incompetent team hasn't helped us with the previous charge.We've been using Zoom for years now, and this is simply not good enough.You can't just go ahead and charge people hundreds of dollars without warning or any explanation. It's not acceptable. Who can fix this issue for me?Here's our ticket number -  17992539 

My Google Account which I have connected to Zoom, is now not allowing me to sign-in into Zoom. I've had to create a new Zoom account for it to work. Zoom, please fix this. - MilkyJersey

支払いが完了しているのにアップグレードされらいので困っています

Saya sudah membeli paket Zoom pro berlangganan di aplikasi MyTelkomsel tetapi sampai sekarang belum ada email verifikasi yang dikirim