Community Resources

I create zoom accounts for our users.  I was able to create a new account for an employee. However, when the employee logged in to activate, it indicated her account was locked for 30 minutes. I unlocked the account but have never seen that before. What is the reason for a newly created account to be locked? 

Hello! I stopped using the paid version that I subscribed to at the end of the expiry date, without canceling it, and I continue to receive "payment declined" messages when I canceled the subscription in the meantime. How can I also cancel the payment order? Thankx in advance! 

Hello !When I checked the card bill, we always paid 2 cases but 3 cases were paidCan you check one case?

iPad. running iOS 17.1.1 and Zoom 5.16.10 I am finding that the ambient sound being suppressed under this setting.Three weeks ago when I did have the ability to choose ‘ original sound’ from more menu I did not experience this issue. How I get back to true original sound being broadcast to my audience??

I was trying to switch my account from US -> AUS I clicked cancel and it did not give me the options to add a plan. So I clicked "Reactivate". And now I can't edit the plan. It says I need to contact support but it's been 3 business days and there's no response. I'm heading overseas soon and won't be able to resolve this while I'm overseas. Seems crazy that Zoom's system just removes the ability to stop paying them money. Any idea how I can resolve this?

Hi,The title sums it up... I've been charged 3 times for a "pro" account (and I have invoices for each payment) and yet my account is a basic one : my meetings ends after 40 mins and can't open a ticket (meaning : I have absolutely no possibility of contact to any customer service). To be fair : I open 2 tickets but they are not being taken into consideration (no one replies nor reads them).Really not happy (obviously) and wondering about the legality of all this... So I try here to see if I can get some attention

Can someone help me? I accidentally clicked on Educator account and selected all the ages and put in my email; I did not know what I was doing. Now I cannot get into my account. I am using a different account to post this question. I cannot reach support either.

Guess what? Our fantastic Zoom Community is in the running for the 2024 CMX Community Industry Awards in the Customer Support Community category! 🏆   We need YOU, the heartbeat of our community, to shower us with your votes and love! 💙   Ready, set, vote for the Zoom Community 🗳️: https://www.cmxhub.com/cmx-awards#nomination-section 👈 Select the "Customer Support Community" category > Zoom P.S. Please share with your teams, colleagues, and family because they can vote as well 😎   Voting is open from November 27th to January 5th 📆  

I got this error on my Zoom phone if I call my relatives they show me I can't make a call because the admin does not permit me but I am the owner of the account how do I get permission???

I am trying to add a new user to my account yet when I hit invite she does not receive the email invitation.  She also does not receive it when I hit resend.  It is not getting caught in the spam filter.  Do you have any thoughts to what might be going on and can we set up this account any other way? Thanks

Good morning, I was wondering, why the monthly subscription is 7,50euro and Zoom in the last months billed me 18,29euro from August??Moreover why is impossible to receive support from an Human that is not a virtual machine? 

Whenever my internet is disconnected, my login session on Zoom expires on my laptop and mobile and I have to enter the login details again. Is there a way that I don't have to enter the details again and Zoom is auto-login once the internet is connected? I am only log into Zoom from two places: my laptop and my mobile.

I use Mac Ventura and iPad Pro iOSZoom's user account switching isn't account switching.  It is logging out then logging back in with a different user ID & pw.  What I need is true account switching so that I can switch from one user profile (company A) to a different profile (company B), which I can do in some other collaboration applications.  Zoom's SSO doesn't solve the problem because Zoom relies on Google, Microsoft  etc to provide the actual SSO, then Zoom anchors to the Google, Microsoft, and companies' rules won't accept that. Perhaps an interim logout/login step would be to enable zoom login to link to the Mac OS keychain, to use Face ID or fingerprint, as many Mac applications do.  That would save a ton of time, but this isn't account switching.Either of these would address the many other comments that have been posted.  Please Zoom, get this sorted.  It is such a pain for corporate users.   Thank you.  

Hello Team, I have tried upgrade my zoom plan from Basic to Pro plan but facing the bellow error message."The Zoom service is not available in the requested location. (200)"I don't see any post related with this error code.Please help me to solve this issue.  Device Type: Windows 10Zoom Version: Web Big thank!Hay Kimhab

Comment faire pour accéder à la facturation entre janvier et septembre 2022?

I am not able to buy add on servicesafter adding my plan into the cart in the payment screen where OTP need to verify amount is 0 and even i verify the OTP my screen language in the page where it says we are "unable to process the payment due to an unknown issues with the card please try a different card or a different payment method if the issues perfect please contact your bank"my card is enable for international payment, Merchant Payment, Web Purchase.

My Zoom One Business expires on March 31, 2024. When I proceed to payment to pay an additional annual subscription NOW (Nov. 28), Zoom tells me that the new auto-renewal date will be Nov. 28 2024. What happens to my existing membership? Shouldn't it be March 31, 2025 not Nov. 28 2024?

TENIA RETRASO EN EL PAGO DE LA CUENTA PRO, ACTUALIZE EL PAGO Y SIGO CON CUENTA BASICALA CUENTA BASICA NO TE PERMITE CHAT Y NO ENCUENTRO LA FORMA DE CONTACTAR CON SOPORTE PARA QUE ME LO SOLUCIONEN.ME PUEDES AYUDAR?

I have another seperate paid account for my family that is different from my personal account (i use it for my company). But google has deactivate the Google-Account (and the email adress) for the familiy account. Now I can´t login anymore to zoom - everytime it sends the verification code to this adress - but i can´t access them. I ask google some weeks and many often to reactivate my account - but they didn´t answer me. So I don´t know why them they block me. What can I do to access to my Zoom again? 

I don't ever use Zoom whiteboard (24.90) so how can I remove that from my automatic renewal plan so that I will only be billed for Zoom One Pro($149.90)?

Hi. I scheduled a meeting for a maximun of a hundred people according to my zoom subscription. Now I need to extend the meeting capacity beyond 100+. If I extend my plan, will my already scheduled and disseminated zoom link will be able to welcome more than a hundred people?

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method." I have contacted my bank, but they said the issue is not from their end from Zoom.Kindly assist, and urgent, please

Сегодня увидела что два дня назад с моей карты  сняли сумму 1914.43 крон,это почти 200 евро.За что,в уплату чего сняли эту сумму я не поняла.Подписок никаких у меня не было. В личном кабинете никаких транзакций не было,я не поняла,что это ????? Разве можно без моего согласия снимать  с банковской карты средства без наличия подписок.Верните средства

My yearly subscription to Zoom Pro is due on November 29, 2023. Until last year, I have gotten a yearly reminder of automatic yearly renewal.This year, I was asked specifically to renew manually, otherwise I would be put on the monthly plan. I have tried to renew a couple of times but it’s not possible.Can anybody help with making sure I will be billed annually automatically?Thank you.

INV226188455  Hi!This invoice is empty. There is no information in these sections:  Invoice Date: Invoice #: Payment Terms: Due Date: Account Number: Currency: Payment Method: Account Information: Sold To Address: Bill To Address. Please send me a new invoice. This is necessary for our accountant. Thanks!