Community Resources

My personal Zoom account was linked to my work account - now I get business calls on my personal mobile # - how do I unlink something I did not do, and there is no ability to edit my profile to unlink it on my profile.

Dears,I have transaction on my card with 149.9 USD while I don't have subscription with zoom, how can I know for which subscription this transaction happened?

the German language is only displayed in English after the update to 5.15.xIn version 5.14.x, the language is all normalhere is an excerpt from the colleagues:Dear Mr. Schmidt, this is a software bug that we can replicate as well. With the latest update, all languages can be set manually except for German. Likewise, when editing the config file by entering the language code, German is not selected, but English. We will not release the update for this and will wait for a fix from Zoom. Which we also recommend for you. Sincerely / Best regards Aagon support Can you pass this on?Thanks

El error radica en que esta cambiando el . y la , en las cifras de cobranzaeste mensaje aparece en todas partes "Su cuenta tiene un saldo pendiente de MX$ 2,296.00. Si no paga su saldo, perderá el acceso a todas las características de pago ya las grabaciones en la nube. Haga clic aquí para pagar sus facturas pendientes o haga clic aquí para obtener soporte. " Aquí todo “normal”En el Historial de pagos muestra"Tiene 1 factura pendiente con un saldo total de 2,295,63 MX$" Y al tratar de hacer el pago por cualquier medio me dice que no tengo fondos suficientes y en soporte puse un tiket y ya tiene más de 12 díasNo me deja cambiar la moneda para hacer el pago en dólares que seria mucho más fácil¡Ayuda!

I followed the process to change the email address on my basic account and received the email to confirm the change. Unfortunately there was no prompt to remove the 2 factor authentication first, and I can no longer login. The authenticator app is connected to my old email address so it doesn't recognise the codes. I don't have recovery codes.I can't do a password reset as it wants a code.I can't contact support directly as it's a basic account.I can't upgrade the account as I can't login.Chatbot is useless. How can I get it reset?

Hi Guys, My Zoom client has not been used for a while because it cannot log in to the account.Another issue is that it uses webmail whose hosting is currently not renewed. After I tried to renew the hosting and webmail to the new account, I attempted to reset the password for the Zoom account using the registered email. However, multiple times I did not receive the verification email from Zoom. I have already set up a whitelist for Zoom emails and IP addresses based on the instructions found on the Zoom blog, but I still cannot receive the verification email. Has anyone experienced the same issue? I appreciate your assistance. Anyway, my Zoom client is using Zoom Premium. Thank you.

I am trying to dispute a charge on my bank account. It's been 25 days and no response. The ticket details are belowMy Request - BIL0166353https://support.zoom.com/hc/en/request?id=ticket&table=x_zcs_bil_billing_and_account_management&sys_id=207c5a71c3e2b950a80f2965e0013120  

現在年一括払いのプロで（参加者100名まで）契約していますが、ある月だけ（たとえば9月だけ）500名参加可能な状態にするにはどうすればよいでしょうか。

We just purchased the annual Zoom One Pro package but our account changed to basic even though we only made the purchase 2 months ago. How do I restore it to Zoom One Pro?

hi, I had an invoice paid yesterday for 16 $, for the period till Jan 10ththen I wanted to cancel my subscription, system suggested to downgrade plan to basic plus, I made it by mistake. then I've cancelled subscription again - but!instead of cancelling my subscription from Jan 10th (I thought it will be basic pro starting from Jan 10th and I'm cancelling this plan) it downgraded me from Pro to basic pro and canceled this subscription. Now situation:I paid 16 $ and have basic pro for 6$ expiring on Jan 10th.so the question - what to do to have Pro till Jan 10th?

So ive just upgraded my account again to Pro . I sign in with my google mail account. After paying i recieved the notification to my personal email . When i then logged on again zoom has created a new account with my gmail adress and i cant get back to my original account with the upgrade. Any suggestions?

So ive just upgraded my account again to Pro . I sign in with my google mail account. After paying i recieved the notification to my personal email . When i then logged on again zoom has created a new account with my gmail adress and i cant get back to my original account with the upgrade. Any suggestions?

Hello! I have a business account connected to an email that was closed. I can't login on that email and I can't cancel my zoom subscription because they always ask me for a code on that email. It is impossible to contact zoom staff directly... Please could you help me? Thank you

My company has a Zoom Pro account that we all use to schedule calls with partners. The account was created by an ex-employee, with the ex-employee's email address. The employee's email address has been deactivated, and the entire company no longer has access to our Zoom Pro account.    How do I change the email address for the company's Zoom Pro account without access to the email?

Hello, I have a zoom account with email the same as this post's email.I have paid a one month subscription on 8th December (the credit card has been already charged), but my account hasn't been changed to Pro. Please check it, I need this pro account ASAP

HelloI cancelled my plan but somehow I was still charged for something called whiteboard - never heard of this and certainly never knowingly subscribed separately - what is this and how can I get my money refunded?Thanks 

I have a zoom one and zoom phone subscription. I don’t use the zoom phone anymore and I want to cancel the zoom phone and the remove auto renew from zoom one. Zoom has refused insisting that I have an annual subscription for zoom phone. I don’t, my annual subscription is for zoom one. They have refused to remove the auto renewal as well. I have never seen anything like this, being forced to continue with a product at the end of a subscription period. They have emailed a contact they claimed I signed in September but it was the zoom one contract signed in January 2023. I need my zoom phone cancelled and I do not want to auto renew the zoom one In January. They have refused to respond and continue to charge me, is this how zoom operates? @members

 I have got an email with the message to renew my annual subscription. Unfortunately it is not possible. I tried several browser and also other devices. Can somebody help?    TRANSLATE with xEnglishArabicHebrewPolishBulgarianHindiPortugueseCatalanHmong DawRomanianChinese SimplifiedHungarianRussianChinese TraditionalIndonesianSlovakCzechItalianSlovenianDanishJapaneseSpanishDutchKlingonSwedishEnglishKoreanThaiEstonianLatvianTurkishFinnishLithuanianUkrainianFrenchMalayUrduGermanMalteseVietnameseGreekNorwegianWelshHaitian CreolePersian  TRANSLATE withCOPY THE URL BELOWBackEMBED THE SNIPPET BELOW IN YOUR SITEEnable collaborative features and customize widget: Bing Webmaster PortalBack TRANSLATE with xEnglishArabicHebrewPolishBulgarianHindiPortugueseCatalanHmong DawRomanianChinese SimplifiedHungarianRussianChinese TraditionalIndonesianSlovakCzechItalianSlovenianDanishJapaneseSpanishDutchKlingonSwedishEnglishKoreanThaiEstonianLatvianTurkishFinnishLithua

Hi Ray,I purchased the Large Meeting/500 capacity in March for work trainings. I noticed on one of the trainings that the room capacity capped out at 300. This made me check my Zoom plan to make sure it was actually 500 (not 300). I start and end meetings so I'm always the host.  Would you know why the room capacity capped out at 300 during that training?  We are hosting another training this month that will have 300+ attendees and I want to make sure it doesn't cap out again. Thanks so much! Kathy

Whether you're celebrating Hanukkah, Christmas, Kwanzaa, or just enjoying the winter vibes, may your screen be merry and your connection strong. 🌟🎄☃️     H A P P Y  H O L I D A Y S!!    From: The Zoom Community & Social Team 💙   Deck the Virtual Halls with Holiday Photos 📸 Drop a pic with your festive virtual backgrounds and/or ugly Christmas sweaters in the replies below 👇

Dear community,I have to admit that I'm very frustrated with zoom. I purchased a Pro-license on 25 Sep. 2023. I wasn't able to access the account as I couldn't receive the verification code. There was a lot of back and forth with setting up secondary e-mail addresses, etc. When I finally managed to log in, the account had turned into a basic account. I asked the support team to change it to a Pro account. I can prove that I've purchased the pro-license and upon request sent a bank statement of my purchase. Since beginning of November I haven't heard back from the support team.I need the invoice for my purchase by e-mail AND the account status for my account has to be changed from basic to Pro. What can I do to solve this issue?   

I am trying to cancel a Zoom subscription that is being billed to my personal credit card. The email it is affiliated with is no longer active (company no longer operational) and I don't have the password for neither the email nor the Zoom account affiliated with the email. How do I get this account to stop charging to my card?

I want to get my billing invoice.I know that I can get my billing invoice through my setting, but My original ZOOM ID was restricted by error code 1003.So, I cannot log-in my original ZOOM ID and I cannot get my billing invoice.Please Give my billing invoice....

¿Cómo cambiar número de tarjeta de crédito?

Hi! We already cancel an add-on that cost 100USD that was charged per month. This add-on was added to the Annual Pro Plan that we paid. Are Zoom still going charge us for this add-on while we have the annual plan? Or are we just done with the charges with the cancellation? Thanks in advance😁.