Community Resources

I am having difficulty changing the login email. I have followed the instruction in the help section but I get an error that the email address is taken. The email i want to change to is one that i receive email. I tried to login to zoom on another new device and it asked for account verification. I can't verify with the current zoom email login because it is incorrect. Should i delete the account to restart?

ライセンスを変更するためZOOM ONE　プロにして入金済ですが現在のライセンスがベーシックのままです解決方法を教えて下さい

The bills have been settled and my account is still primaryI need the technical support number. I contacted via tickets but did not find a response  

how to remove credit card infromation? i already submitting the ticket but still no response

I have purchased the zoom one pro package for but my package still shows up as the basic package that should be I have the Zoom One Pro package.

I have a ZOOM PRO account, using Version: 5.16.10 (26186) and wanted to change some settings, but was asked to contact the account admin to ask for permission. On further investigation with the useless zoom bot and after rounds and rounds of asking questions that were not answered, I found out that my account is a "null account type", but the bot couldn't give me any further information on this. (It was only referring me to deactivated accounts, which has nothing to do with my situation as I am using and paying for my zoom regularly.)I have no idea, what a "null account" is and why I have only a limited use of my own account as I am the only person using this! The only thing that I could imagine is that there is a mix up in zoom's admin as I have had another account previously with another email. They might have added this account to the original one, but there is no way how I could find that out as the bot has no clue and the there is no way to get to a human.(What a frustrating

My plan was canceled ending Sep 8 but I was charged in September, October and november. I tried to contact zoom but cant reach them. Any ideas? Thank you in advance Aug 9, 2023 7:03 PM (UTC) and ends el Sep 8, 2023 12:00 AM (UTC). 

Buenos días! La cuenta de gmail de mi esposa fue dada de baja. La cuenta de zoom (paga) asociaciada a dicha cuenta no puede ser utilizada por este motivo. Me gustaría poder cancelar la suscripción, pero no podemos realizarlo atraves de su cuenta de gmail (ya que esta cancelada) como debo proceder? Gracias

これまで、ZOOM料金をアメリカドル(年払い)で支払ってきましたが、為替の変動のこともあり、日本円での支払いに変えたいと思っています。支払い方法を変更する方法はわかりますが、通貨の変更を行う方法がわかりません。知っている方が入っていましたら教えて頂ければ嬉しいです。

Hi,I am the account owner in our college and I was wondering whether it is possible to change or add information to the activation mail sent to new users. Especially bothering me is that my email address is displayed in there, therefore I get many reply messeges from pending users, and would want them to see our IT support email instead. Haven't found anything about this in support.zoom. Thanks;Tal.

Hey, guys! 😽Looks like Zoom tech support staff went on vacation, because I can't get answers on my paid account.I'll try my luck to ask you for help. 🤞🙏 Here's what I wrote to them:Hello, I have two questions I'm concerned about: 1) Can I untether my card without canceling my subscription? It is more convenient for me to make a renewal decision closer to the end of the period.2) If I can only untether my card by canceling my subscription, will I still have access to cloud storage after canceling my subscription but during the paid account period?

หากอายุการใช้งานหมด และเรามีการผูกบัญชีไว้กับบัตรเครดิต จะมีการหักเงินอัตโนมัติหรือไม่ หรือเราต้องไปดำเนินการต่ออายุด้วยตัวเองในเวปไซต์เอง

Why it is so difficult to find an email that I can correspond with Zoom billing and payment department? I cannot find any email address except the one I RECEIVED [***********]. However upon replying to it, it is always mail unreached. I have entered all known possible contacts page for billing but not able to find any email direct to Zoom billing and payment. The chatbox also not able to give me one. Please help. 

I have a question about how to cancel my subscription. No response from emails sent. How can I chat to a person 

My zoom account has been connected (unwillingly) to a proprietary account within the company I work with. I want to disconnect it and don't know how to proceed. I contacted the technical support of the company. They are unable or unwilling to help me out and advise me to contact Zoom. However, my plan does not allow me to contact them directly and I am at loss of what to do. Can someone help? TIA

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I've had issues with my Zoom account since November.  Just a few days ago, I was finally able to get someone to somewhat comprehend what I needed to have done.  She upgraded my account from the Zoom United (no longer available) plan to the Zoom Pro plan but in doing so she deleted my phone service!  All my texts, all my voice mails, the number I do business with................all gone. I can't get a person since last week to address the issue and fix it!  I've submitted tickets and I was assured I would receive an email today and promised a call back by morning but guess what?  No email!  Yes, I spelled it out to her but I'm guessing she got it wrong, but then again, what do I expect from someone answering from the Philippines? Does anyone have a live person contact where I can get help?  Otherwise, I'm going to another provider because their Zoom customer service is probably one of the worst I've dealt with in a long, long time. &nbsp

Good morning, I have problems managing my license when I assign it to another user from the license panel.It shows me this error"You have exceeded the license allocation limit for your account. Buy more licenses to increase the limit." and it won't let me change license control anymore.I have deleted the other linked accounts to see if it was possible to return control and the license, but it does not work   ***********   1 account

Hello, all!Could you tell me is there an API for this button "Sign Me Out From All Devices" to all domain users logout?I need only users logout. Or what can i use to do that through API properly?I haven't found this, or similar API in an API list.Help me please if you can.

I recently received a message from zoom: "Your Payment Method on file is expiring at the end of this month! [...] Please update your payment method in your billing portal before the end of the month in order to avoid losing any of your paid features." My plan is expiring on March 18, 2024, I still plan to use it those first 2,5 months next year and I don't want to extend it for the following year. That is why I don't want to update my credit card information because it will not be necessary anymore after that date. BUT I don't want to lose any of my paid features before March 18. Does anyone know what does the above statement from zoom mean? Does it mean: a] If I don't update my payment method, I will lose my paid features with the end of 2023? OR: b] If I don't update my payment method, I will lose my paid features on March 19, 2024? And if a] is true, does anyone know how to contact zoom sales people directly as I believe such treatment would be totally unfair? I paid till

Since my subscription fee was monthly paid on December 7, 2023, and the expiration date is January 7, 2024. When I changed the payment from monthly to yearly on December 17, 2023, my expiration date was updated to December 16, 2024. I thought it should be till January 6, 2025. cloud you advise why there is no membership from December 17, 2024, to January 6, 2025? Please help to clarify this subscription date issue.

Payment has been made, but the account is still basic. Please upgrade it

I paid for the upgrade to Zoom however I am still stuck at 40 minute version.  Your HELP through AI is useless. Please let me know how to get what I paid for. Kenny Kent

Hi i need to contact billing team i was register a wrong Email and i got paid for $20.98 which email is *********** instead of***********Could you please help me change a plan that i got paid on *********** to *********** ?if any question please contact me via *********** quickly.Thanks, Pinitnant***********

I can't remove PayPal account from my zoom. How to remove it???