Community Resources

I had 4 users yesterday on my zoom company phone system. Tried to add one user---was billed for FIVE more lines. I can not tell what is for what and what licenses/ subscriptions are needed. They absolutely do this intentionally to cause billling errors and SURPRISE!! Theres no one to help you. What the heck.Please help, I'm losing my mind. -Matt

I am writing to address an issue regarding our Zoom package subscription and to seek your assistance in resolving it.In August, we initially purchased a Zoom package for 100 participants from your company. Subsequently, we upgraded our subscription to accommodate 500 participants between September and October.However, in October, we sent an email requesting the cancellation of the 500-participant package. Our intention was actually to cancel the second package and continue with the initial 100-participant package we purchased in August. We only wanted to remove the additional 400 participants and continue with the original 100 participants. Unfortunately, due to a technical glitch or misunderstanding of the situation, we were unable to establish effective communication with you. Consequently, the entire package was canceled. Knowing that refunds are not possible, we now request the reactivation of the second package, i.e., the provision of Zoom service for 500 participants. We plan to

Is "Zoom Pro" the same thing as "Zoom One Pro"?

Estimados,Tengo el correo anclado de *********** por lo cual no tengo acceso al correo ya que el método de recuperación no está activado y no hay posibilidad de recuperarlo, por ende he creado otro correo corporativo donde si se esta usando  *********** manera activa, por lo que necesito hacer el cambio de correo para tener los recibos para seguir pagando la licencia de ZoomQuedo atento a sus comentarios.muchas gracias

Hi folks, I am trying to change my Main Zoom Account Owner email to a Google eMail account.The problem is, used the calendar function to link Zoom to that account.So when I try to Edit my Zoom Account eMail address to this Google eMail account, I receive the following error" eMail address is already in use "I followed the Support Articles to try to find the linked account, however it does not appear anywhere in the Zoom profile.I went into the Google Account and removed the App Integration with Zoom so from a Google Perspective, the account is no longer associated with this Zoom Account.I went back to Zoom and tried to change the eMail address to this Google Account and same error. I even tested with other Gmail accounts and they worked ( I cancelled before comitting them ) This original integration with the first Gmail account seems to be held somewhere in the Zoom account. Where can I find the reference and delete it ? Thanks 

We are in india. So we need to change currency from USD to INR.

I have zoom one pro with 1 licence available but i can not licesnce this user from basic to licencedmsg "You have licenses still available to users.Assign license to users or manage your license count."but msg"You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."

Does anyone know how to reach Zoom to ask them to stop sending me emails about 'Zoom Cloud recording has been disabled'?

Happy March 1st! Community Champs !!Happy March 1st! Spring is almost hear and I hope everyone is taking the opportunity to pop out into the sunshine once and awhile to recharge!Did you know on March 1st we celebrate 27 things: 1. International Wheelchair Day – honoring the vitality of those who rely on wheelchairs, acknowledging resilience and fostering inclusivity in communities2. Global Day of Unplugging --- that’s right step away from the cell phone people3. National Dadgum That’s good day4. Self-Injury Awareness Day5. National Peanut Butter Lovers Day6. National Barista Day7. National Welsh Corgi Day8. World Compliment Day9. National Horse protection Day10. National Pig Day11. National Fruit Compote Day12. National Dress in Blue Day13. Overseas NHS Workers Day14. Mountain Hare Day15. Plan a Solo Vacation Day16. National Salesperson Day17. National Wedding Planning Day18. Refired, Not Retired Day19. National Invest in Veterans Week20. Jewish Book Week21. Cheerleading Week

Hi, I pay for a pro subscription annually but account now seems to be set as Basic. How do I actually email the help centre to attempt to get help. can’t find email address anywhere 

Hi, I am hoping that someone can help.  I have a Zoom account and profile, and can sign in.  However when I have contacted Zoom Support they do not recognise my profile. This means that I cannot access support.  I am also trying to update my Zoom program on my desktop (which is the reason that I am trying to access Zoom Support), however when I sign in to my Zoom account and follow the steps to locate the link that looks for updates, the link title is not present.  I am going around in circles, and cannot get Zoom to recognise me to provide technical assistance.

I would like to inquire about the necessity of purchasing a premium account for Ukrainian users. Specifically, does Zoom require users in Ukraine to pay for a premium account if their conferences extend beyond the 40-minute limit?Secondly, my colleagues and I have encountered recurring technical issues while using Zoom, particularly during conferences where we serve as organizers. At random intervals, we experience sudden disconnections from Zoom. During these occurrences, the screen darkens, and the only resolution seems to be forcibly closing Zoom tasks in Windows or rebooting our PCs and then rejoining the conference. These interruptions significantly disrupt the flow of our meetings and hamper our productivity.Could you please provide guidance on both matters? Any insights regarding the payment requirements for Ukrainian users and solutions to address the technical issues would be greatly appreciated.Thank you for your attention to these concerns. I look forward to your response an

Help!  I run by business on Zoom. My password isn't recognised when I access Zoom through Google Chrome and the reset won't work.If I access it through Safari on my Mac it works. I need to access it through Chrome as well...anyone else had this problem?

I would like to buy school and campus plus plan for one year so I contact to sales team but no feed back form them. How to contact and buying plan?

I am the owner of a small business account with 4 licenses underneath my account ownership.  I want all 4 licenses to be able to act as co-hosts (i.e., be able to open the meeting, etc.) for several of the recurring meetings.  I see how to make them co-hosts.  My question is how to allow each license to "see" the list recurring meetings (links) in the 'my meetings' tab.  I want them to be able to log into their zoom license and see all the meetings they are co-hosts for.  is this possible?

Hola comunidad, el mes pasado adquirí la expansión de mi cuenta a 500 participantes, lamentablemente solo utilizo uno pequeña parte de esa capacidad. Me gustaría saber si existe un plan más pequeño (150 o 200 participantes) y también si es posible obtener un reembolso si doy de baja mi cuenta de 500 perticipantes.

Bonjour, Nous n’arrivons plus à nous connecter à notre compte. Zoom demande à chaque fois un code de vérification envoyé par mail sauf que nous n’avons plus accès au mail qui le reçoit. Impossible de trouver la moindre adresse mail pour contacter le service client ou technique, nous avons donc contacté le service commercial qui s’en moque totalement, car ils ignorent notre demande.En attendant nous payons notre abonnement mais impossible d’utiliser le service. Savez-vous comment faire pour avoir accès à notre compte avec le mot de passe ?Les autres possibilités ne fonctionnent pas pour nous. Savez-vous comment réussir à contacter cette sté ? Merci

Why can't I upgrade? Why am I getting this? "Your sold to country is ineligible for this currency" I have a separate work zoom on a different email but trying to buy my personal zoom and I can't! Very frustrating. And the chatbot is rubbish.

I have looked through some other messages on the community forum about accidentally selecting the educator option when creating an account and needed to have it removed. All of the solutions say to submit a ticket but you can only submit a ticket if you are logged into the account you are asking about. But I cannot log into the account with the educator status on it. I am posting this from a different account but I would like to be able to access the other account and can't bc it prompts me for the organziational information. Any other suggestions besides "submit a ticket"?

Hello,I changed my email on my profile.  But when I connect Zoom to my hosting platform: TekMatix, it shows my old email.  I don't have access to this old email anymore.  And I can't find where the old email is listed anywhere on my Zoom profile.  Any idea how to find it and fix it?Thank you,Audrey Friedman

We have a PAID Subscription Account, that I currently can't access (I am using my personal, unpaid account to write this).ZOOM is saying that it is sending a 6-digit verification code to my email address (associated with paid acc) - however it is NOT arriving (I have checked junk/spam). Therefore - I do not have access to our paid account. Everything on the 'helpdesk' page - advises to sign in, then to submit ticket. However - I can't sign in! Iv'e been going around in circle for hours. The most frustrating thing. PLEASE can somebody help? How on earth do I speak or email technical support? Everything diverts back to nowhere (e.g. - "contact Zoom support") - when I click on the links - I'm sent back to a page with a list of options / advice (none of which is working / correct). Chrissie

Hello,I'm located in Thailand and trying to renew our Zoom accounts with a valid credit card (International Payments are allowed), however payment is unsuccessful.  I've tried with different web browsers as well.  I'm told to contact my bank, however the bank says there should not be any issue with payments.  I also tried GooglePay and that didn't work (attached to same credit card). Thanks

My wife has a free Zoom account and when she tries to sign in on her laptop, she's being asked for a code from a 2FA app.  Thing is, she doesn't recall having set up 2FA and isn't receiving any codes in her email.  We've checked her junk email and she has not received any email at all from Zoom's no-reply email address.  She is signed in to her account on her smartphone but there aren't any settings in the app for 2FA.  We've gone through the various sign-in and 2FA support articles and none of them have helped.  Any suggestions?

Hi There, I went on "Pause" for my pro plan on Nov 20th 2023. I received an email on Feb 20th stating that my monthly payment had been declined. On the same day I cancelled my pro subscription as I no longer use it, yet I am continuing to get emails stating that I have an outstanding invoice which covers Feb 20th to March 19th. I have not used zoom since before I went on pause and have no intention of doing so between Feb 20th and March 19th. Is there a way for this invoice to be cancelled and my access to my pro plan immediately withdrawn please? Thanks.

I see that there is an option to change a licensed user to a Basic plan, which gives a chance to transfer meetings, webinars and cloud recordings to another user. Would this transfer only meetings, webinars and cloud recordings created by the licensed user? Does this impact any meetings or webinars for which they are an invitee?