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Why do I have to pay for upgrade when I don't want it
I intentionally, and with permission, signed in with another Zoom account with that owner's name and password. Now Zoom recognizes me at that person whenever I sign into Zoom, instead of me. On my Zoom dashboard I am correctly listed. How can I stop "impersonating" the owner Zoom owner's account?
I'm having issues with the SCIM provisioning aspect of my EA in Azure. Our company utilizes multiple license types, namely Zoom One Business Plus and US/CA unlimited. As I've spent a fair amount of time working with the Zoom team to try and find a way to provision users from both license types, but have not found a good way to do it. I though about doing a variable look up to determine what license attribute to use, but haven't quite figured out if I can or even how. Does anyone have any ideas?
I just updated from and old Free acct. to Pro Plan and thought this would update the app. I am the admin. of my computer. When I try to download the current program I keep getting a message that my app has to be updated to at least a 5.14.5 version Zoom won't let me do it and their chats are worthless. I'm running Windows 11 on my PC where I'm having the problem. I had no problem downloading the update on my Windows 11 laptop...???
We've been using this payment method for the past year with no issue, except the last invoice for February wherein we paid through Gcash, confirmed with successful transaction and payment was deducted to my Gcash account. However, Zoom did not credit my payment and asking me to pay again the same invoice.Opened a ticket but the person in the billing section was not helpful. They're just asking me to pay the same invoice again. Help.
How can i withdraw my money from zoom app helps me please
Le 9 février 2024, je voulais annuler mon forfait pro pour l'année 2024. Mais il est en attente pour 2025. C'est un erreur, j'aimerais l'annuler aujourd'hui.
Hey people, I made payment for my account but despite getting a payment confirmation , my account still shows as if am on the basic plan. Someone point me in the right direction. Logged in and out severally, changed browsers still stuck. Thank you
Hi,I have another Zoom-account that no longer exists but via which zoom still collects money for a premium subscription every month. Since I can't log into it anymore, I can't cancel, and Zoom hasn't gotten back to my complaints yet.Can anybody help? Thanks!!!
I have a paid up Zoom One Pro subscription and until recently I had no problems using ZOOM via the Windows 10 Desk top app. From yesterday I get an error message "Unable to connect" error - Error Code 5003. I am working from home and have a stable 100 Mb/s fibre internet connection. I have re-installed the Zoom desktop app, but no change
Subject: Request for Re-activation of 500-person Zoom PackageDear Zoom Representative,I am writing to address an issue regarding our Zoom package subscription and to seek your assistance in resolving it.In August, we initially purchased a Zoom package for 100 participants from your company. Subsequently, we upgraded our subscription to accommodate 500 participants between September and October.However, in October, we sent an email requesting the cancellation of the 500-participant package. Our intention was actually to cancel the second package and continue with the initial 100-participant package we purchased in August. We only wanted to remove the additional 400 participants and continue with the original 100 participants. Unfortunately, due to a technical glitch or misunderstanding of the situation, we were unable to establish effective communication with you. Consequently, the entire package was canceled. Knowing that refunds are not possible, we now request the reactivation of the
Hello,I want to divide a bill of 389 USD into smaller ones to be able to pay them with multiple/different credit cards, currently i'm in Egypt and there is a limit of each card 150 USD, so please guide me to the steps or who to contact to support me in dividing the bills so i can pay them this month. Thanks in advance,Mohamed
Hi, I have had a Pro account for a few years now, so I should be able to use the web ticket feature in the service center. Unfortunately, the system detects me as a basic account and precludes this possibility, how can I tell support that my account is pro and thus access the support functions that are due to that type of account?Thank you
I have been using the same credit card on auto pay every month for my Zoom Pro account, but last December and January , my payment history showed unpaid , but in February I decided to use my card and pay since the system was not auto deducting. The past payment was cleared but now i cannot make a new payment for the month of feb. I tried my card again but it showed error. I used someone else s card and the payment was done but within 24 hours my money was credited and I am on my basic plan again. I have mailed them and they have refreshed my account but my card is still declined when i am trying to pay for upgrading. please help
How do I invert my Zoom background to look like a mirror? I have a cool background but has letters and I can't make it work the right way, it is always inverted and looks terrible.
Hallo, we need your tax residency certificate for 2023 for Poland. Where can I get it?
I had set up my account to send me text messages for the 2 step authentication. Now I do not get the text messages and cannot back into my basic account. I found an email that says that I supposedly set up an authenticator app in January this month but I don't have one. Please help.
When I sign in, I have a list of emails that show up that are no longer in use for me. I would like to remove them. They have their own accounts and are not connected to mine. How do I get the list to the two that are connected to my account? thank you
我的账号是zoom one商业版,想问下能否开通中国数据中心,或者还需要满足什么条件才能开通,请求帮助,谢谢!
Hello I have an invoice that shows as credit amount -31.95. When I click the invoice, it opens a link but doesn't give me any payment options. I tried to pay the invoice manually at https://zoom.us/paynow, but it says "This invoice reflects a credit to the account and no action is needed." Do I need to pay this invoice or not? I don't have any active subscriptions now.
In today's world, where technology like AI is everywhere, some things might seem old-fashioned. But recently, something happened at Dollar Tree that showed how important checks can still be, even with all the new tech. And we'll sprinkle in a little flavor from some cool Zoom products too! At Dollar Tree, someone wanted to pay with a check. It's not something you see every day, especially when we're used to swiping cards or using phones to pay. But it happened, and it made us think about the good old days when checks were more common. The cashier had to take a moment to make sure everything was okay. In a world where companies like Zoom make cool features to help people work together better, seeing someone write a check felt kind of different.But what happened next was nice. The cashier carefully checked the check to make sure it was real. It took a bit longer, but it was worth it. It felt like a special moment, where two people connected over something simple, like a piece o
We're trying to create accounts using the @learningheroes.com email domain (our company domain), and we're not able to create the account.Once we try to create it using the Zoom Web App it redirects to calliduscloud.zoom.us SSO, a company unknown for us, that we never heard or have any knowledge about it.We have not configured SSO for our domain and as I'm the IT manager for the company, in our DNS records for our domain we have nothing related to Zoom verification for SSO.This url is a small video of what is happening. https://gyazo.com/8ed51ff2898c632c282868860f04150d Any help is welcome!Thanks!
I spent an entire week and a half dozen emails back and forth just to change a couple subscriptions. Delay after delay because support staff did not know the simplest things - like asking us to put a credit card on file for billing when we already have one on file. I do not see how Zoom expects to retain customers when they make it so difficult to do something so simple. They should not be wasting customers' time with a broken service system.
Hello, I have a new computer. Usually I was not asked for my password so I forgot it. So I created a new password. But I cannot sign in. I seems that a verification message is sent by zoom somewhere. But I do not know where.
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