automatically charging

I have encountered the same problem. The only way to escape from their rip-off was by canceling the credit card. I emailed and sent messages through their website many times, both one and two months prior to the renewal date—multiple times, in fact! The representative stalled by confirming my cancellation repeatedly. I informed him that I would not renew, and he said he would prepare the necessary documents. However, after that, there was no response, and he ended up canceling the ticket himself. This is a rip-off, and I am very unhappy about it. It seems there's no way to contact them except to receive their overdue notices. My card was automatically charged by them last time for one year, which I could not stand and did not expect from Zoom. Consequently, I canceled my credit card.