Community Resources

For the large meeting 500, I subscribed the plan with one month plan for past months, when I need to use large meeting. But previous month zoom make large meeting plan for me about 10 days $17 to equal the zoom pro due date (26 th of month) . Now Zoom Large meeting is auto renew for next month.I don't want to do this. I don't need large meeting plan for this month also I have not yet to pay new billing invoice for the large meeting. Although cancel this plan, still have to give the billing, I don't want to pay for this invoice. Please support me for this issue, Thanks

Hola, hace un mes pagué anual mi plan ZOOM, esto es hasta el 16 de diciembre 2024. Yo tengo ZOOM PRO, este plan incluye hasta 9 licencias, hasta ahora solo lo habia utilizado yo, entonces quedan 8 verdad?. Necesito otorgar esas otras licencias pero el sistema dice que yo no tengo licencias disponibles... Por favor, Como corrijo este error del sistema de forma urgente para poder dar estas licencias a mi equipo? Gracias

I have a Contract with no time limit.I have been debited on January 12th of my monthly payment.F. Goudchaux

I want to renew my subscription for zoom pro and conference room connector for one user which sums up to $648.9 and have already entered all the information for my payment method but the button for placing an order does not allow(work not clickable) me to place the order unless I increase the number of users which also increases the subscription fee, but I want to pay for one user only, please need your assistance. 

Hello,All of my Zoom email invitations come from my Personal Outlook Email and NOT my Work Email. How do I change it?Thank you in advance!

HiI plan to train a small group of students (20) to become relationship therapists. To do this, I would like to use longer zoom meetings (about 90-120 minutes at a time) to discuss course topics and questions... BUT it will only de once a quarter. SO the qestions: How can I do that without having to pay a monthly subscription for pro?

I was trying to upgrade from the free account to Zoom One Pro. But despite clicking I am not a business and also I do not have a VAT number the order page wants to charge me tax. Any ideas why? Is this right, and if so - how can I avoid this? 

When I have the Zoom application installed, I can login, but if I attempt to attend a meeting from a GOV organization, we get the following error: " You are not allowed to join this meeting. Please contact your administrator for assistance." When I uninstalled Zoom Desktop client, I was able to login. I believe it has to do with our SSO setup. Does anyone know how to resolve this error. 

To Zoom TeamPlease consider canceling. This invoice INV237155501  is because our annual license has not yet expired (Mar 19, 2024) and the owner of the paying credit card is not within our organization.Once the deadline has passed, we will consider renewing your license.

I would like to inform you that I have taken the subscription pro & made payment through credit card . The plan haven't activated till now . Please resolve it asap 

i need to change ownership on a pro account but first it says I need to buy another license to add a user to make admin?  is that correct?  

Zoom is taking money out of my bank account but the bank says I need to stop the account with Zoom. I have no idea what account they are taking money from so can't contact them and stop the payments.I've raised a ticket but that seems pointless.How do I stop Zoom helping themselves to money out of my bank account? 

I think I did the same thing, I thought I unselected this option, 

I am a corporate user of Zoom.  Do we issue a 1099 to Zoom?

What does it take to get a response from Zoom folks? I submitted a simple request 12 days ago about transferring an account to a new user because of a death. In the mean time, our group on the East Coast has been waiting for an answer.  Can someone please expedite this?  When submitting the request, I believe the online system assigned this a low priority. It is not, but I could not find a way to change it. 

Ich benötige mal euer Schwarmwissen. Ich bin mit einem Account jetzt als Admin in einem Zoom Pro Konto untergeordet, weil ich da als Assistenz Zoom Meetings planen möchte. Ich habe per Last Pass die LoginDaten, aber wenn ich mich anmelden will, kommtimmer das Opt in und sendet ja den Code an die Eigentümerin. Das ist nicht gewollt, dass ich dann immer warten muss, bis sie mir den Code senden kann. Kann man das irgendwie deaktivieren, oder welche LogIn Lösung ich habe, um das zu umgehen. Vielen Dankim Voraus für eure Hilfe.

Ich benötige mal euer Schwarmwissen. Ich bin mit einem Account jetzt als Admin in einem Zoom Pro Konto untergeordet, weil ich da als Assistenz Zoom Meetings planen möchte. Ich habe per Last Pass die LoginDaten, aber wenn ich mich anmelden will, kommt immer das Opt in und sendet ja den Code an die Eigentümerin. Das ist nicht gewollt, dass ich dann immer warten muss, bis sie mir den Code senden kann. Kann man das irgendwie deaktivieren, oder welche LogIn Lösung ich habe, um das zu umgehen. Vielen Dankim Voraus für eure Hilfe.

Hello,I don’t remember what the “hostkeys” are to the Zoom accounts that I need deleted, but the email addresses associated with the Zero on accounts are no longer available.Can you please provide alternative verification methods or steps to prove ownership and delete the accounts?Please 🙏 help me ASAP!  Thank you!

I need to speak or chat with Zoom support.  Anyone has an email address please?

I have two MacAir platforms that were working fine with Zoom. But then the 5.11.3 upgrade occurred a few weeks ago, and now both no longer have any microphone coming through Zoom. iOS systems are OS X El Capitan 10.11.6 (old, I know, but the latest that MacAir can use) and Monterey 10.11.6 (current). Opening System Preferences/Sound shows that both have working microphones, but Zoom audio test does not see any level in or put them through to Zoom output. I have checked that Zoom has permission to use the mikes. I have uninstalled Zoom, restarted, reinstalled Zoom, all to no avail. There are no  apps other than Zoom and Finder running. There is no antivirus software running. The Firewall is off. All was well before update 5.11.3. I have found no way to downgrade to an earlier version. Can anyone help?

I paid my subscrption this morning, but i dont need to use Zoom anymore, is it possible to return my money? I didnt use Zoom since payment. I look forward to your feedback

Hi I am trying to actually speak to a person, not a chat bot about my billing information. I have sent an email to Zoom, no reply. Does anyone know how one can acutally speak/chat to a real person? Thanks 

I recently installed zoom  on my macbook. Now when I try to open "clips" I get error code 17000, "Your zoom account does not match your web account". This effectively means that I am not able to access any features from my account. How do I get them to match?Thank you 

I'm not able to get the dropdown (which is supposed to show me 'Help', etc.,) when I click on my profile picture... anyone had an issue like that?

Recent website changes have stopped my original command line check for Zoom version updates. I've not yet been able to figure out how to make curl or wget or other command line utility to be able to any of the pages that I've found to contain released version information. Anyone able to help find a way to get the current/latest Zoom release via command line utilities? Previously *working* command was just simple:curl -s "https://support.zoom.us/hc/en-us/articles/205759689" and some other minor bits.Previously to that, the https://zoom.us/support/download would work.Neither function now via command line. Minor note: I'm ultimately looking for the Linux RPM versions. Please don't say, "just auto update". The Li