Community Resources

I've had a Zoom Enterprise account with no issues. Last week my meetings were getting cut off at 40 minutes. When I looked at my account, it now shows Basic instead of Pro. Did Zoom downgrade the Enterprise Platform? 

I pay $17 per month for the basic level of with absolutely zero service. Zoom continues to tell me that my account has an outstanding balance and if I do not pay, I'll lose access to all paid features and cloud recordings. They have cut off my account in the middle of calls. But of course, there is no way to contact them. What do I do? 

May be I am not able to recharge my account nor am I able to upgrade it.please rectify my problem and oblised me as soon as possible. thanking youparesh trivedi  

I Paid The Amount Using My Credit Card And Its Shows Debited But My Plan Is Still Basic   

I Paid The Amount Using My Credit Card And Its Shows Debited But My Plan Is Still BasicActions Show more 

I recently (actually 3 days ago) made an order and purchased to upgrade my account from basic to pro. I received an email says it would update me with further information within 1-2 business days. But I did not received any feedback so far. Anybody knows it is normal and how long I should wait for? Thanks.

i have done payment but my account not yet activated Account Number: 5082072122Invoice Number: INV241226750Invoice Due Date: 2024-02-16Invoice Total Amount: 1534.0 INR

Hello! My employer is canceling our Zoom for Business subscription tomorrow, and our account has over 200 recordings that are shared all over. Will those be lost? Thanks.

Buenos días, realicé la compra de una suscripción a Zoom Pro pero no se me activa sigue en Basic. Que puedo hacer?

I use paid Zoom so that it is HIPAA compliant. However, despite repeated e-mails for the last month, I cannot get in touch with the Sales team to sign a BAA (which I was told is who I need to contact after first trying a Support ticket).  Has anyone ever just not heard back from Zoom about something so important?  Do I need to cancel my account and start a new one to get the attention of the sales team? Any ideas or help here?

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I bought zoom pro with 167.90 USD yearly payment  , then i surprised that zoom deduct today 22nd Feb 2024 two charges ( 8.75 AED + 16 AED ) Why these charges applied ?    Thanks

Hello. Does anybody know how you change the owner of an account (not a meeting) when there isn't a 'change owner' option in the account management section please?  Thanks. 

When clicking on monthly business pricing it's mention here 21.9$ but after proceeding bill change into 219 $ what to do ???

my account not working show msg on display account inactive contact with admin

I would like to cancel a payment that was charged this month.I want a one-month payment to use it for only one month but it was automatically paid.So I am requesting to cancel the charged payment. 

On January 6, 2024, our credit card ended – 5812 was charged USD 172.85 for a Zoom license. We can't find the person who placed this order and ask you to help us in our search, i.e. the user's name or email address.  Thank you in advance for your help.

I have had a basic Zoom account for years.  Recently, a Zoom One Pro plan for a non-profit I work with was transferred to my email account.  I thought I had followed all the steps.  When I log into Zoom I see that the One Pro plan is there with correct billing information.  However, when I go to schedule a meeting it is only using the basic 40 minute session. Help please

I have not using zoom for a while, I have the free account. Is there a way I can make sure I have the updated version? I already clicked on my profile picture as it says... but I don't have the options *updating my account.I just have -plans and billing -add account -sign out... that's all I also read that it upgrades on it's own, but is there a way I could check that it has been done? thank you!

Our account owner has recently left the company and did not transfer ownership before they left.  How to I transfer ownership as an admin?

Bonjour je suis Clovis martial koffi-apkolleh je suis zoom il y a 6 mois et j'aimerais vous souhaiter une excellente journée 

I have renewed My Zoom Version last week and I cannot enter my meetings any more. I don`t find any contact to answer my problem. Please help.

My subscription was charge twices on 26th January, 2024, I can't contact Zoom team. What should I do.   and effective date on my bank account was 29th January, 2024,

Dear all,  I'm desperately trying to get a real contact person at Zoom to help me with my request. Can anyone help me, thank you in advance.

how are you