Community Resources

Hola quiero cambiar de Owner, el que se encuentra actual es: ***********, pero no recuerdan la contraseña y además la persona ya no trabaja y el correo ya no existe. Por eso queremos que el owner actual sea: ***********

When our organization had a free subscription, I was able to login to a scheduled meeting on one of two different laptops. This because one has video and the other does not.  Today, after purchasing a Zoom account, I could not login from the laptop that has video working. I could only login from the laptop that I used to purchase the Zoom account (without video). I need a solution. 

I'm attempting to change to another email address but it keeps telling me that I already have an account for the new email address and I do not.  Is there anyway I can get around this?  And because I'm not a premium user, I am unable to speak with anyone.  Sucks!!!

On two occasions zoom offered me a larger package with a unique price, both times, they did not deduct the amount from my card that they should have, so they blocked it and have now downgraded me to basic .How can I email someone about this who can look into what happened? The chatbot, never led to any results.Thx.

Zoom Chat should be available to all users who pay. I pay for zoom and webinars as well.  It's absurd that Zoom cannot support it's customers!  

Hello there I am the company admin and I purchased two licences for my colleagues.I am not using Zoom except for organising the purchase for the team and sort out the billing.I set up myself as Basic and added two purchased users however, 1 users is constantly with Pending status even after accepting the invite.Can you help? What is the turnaround from Basic to Licenced user after accepting invite? Thank you Su

Trước đây tôi dùng thẻ tín dụng đăng ký gói 1 năm trên zoom. Hiện tại thẻ đó đã hủy và zoom đã tính nợ vào thẻ đó. Hiện tại tôi đã cập nhật thẻ mới làm sao để tôi trả nợ được 

Hi there,  My license will expire on the 26th. It just so happened that on that day there was an important meeting that I had scheduled. The question is, at what time will the license expire and cannot be used? Thank You.   regards,  Adith

I purchased for 1 year but after four month why you make me basic.

I have tried two different cards to upgrade my account and I get stuck in an endless loading screen to save the payment method. Please help

Hi all , i have an add on (Zoom Webinars | 500 Attendees) one month subscription which will expire after 3 days (25April 2024 ) and i have scheduled a zoom webinar at the same day . how can i renew it for another one month ? when the Place order button become activated to renew for another month ?

I've received a payment, but my account hasn't been upgraded. When I look at the bill history, nothing comes out. What should I do in this case? I paid for the Zoom app through the Google Play Store and even the free trial version wasn't applied. The payment details just came to my Google email from the Google Play Store, and although the payment was made, it wasn't applied at all, so I was angry.

I was reading another thread about the possibility to request an OTP Exception after this new security was recently implemented.  I am not finding a way to email Zoom support.  All I get when clicking contact us are articles.  *********** bounces back saying that email is not monitored. Thanks!

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Pro is $12.49/mo but it is trying to bill me $159 instead of $149. Anyone have any ideas on this? I saw this thread here but it's been dead for a while:  https://community.zoom.com/t5/Billing-Account-Management/Price-increase-of-annual-Pro-license/m-p/161770/thread-id/8475

Why price of Annual Pro license increased from $149.9 to $159.9 ? 

I have been trying to stop billing me for zoom plans which I  I cancelled in Sept 2023 . Last 6 months they continue to bleed me in spite of fact that status shows as Cancelled plan !!Agony is its no easy way to contact and resolve this and I am getting frustrated after chasing them for last 6 months though my back. Last resort  looks like Lawyers I am appalled to see the amount  time and effort wasted in resolving such a simple issue.I continue to get ripped off  each month in spite of repeated support tickets to cancel and stop billing. Last 6 months every month its agonizing to know there is  now way to get to team and get it resolved effectively

I am in a zoom meeting, someone hacked into my computer to enter ther meeting and wrote offensive graffiti drawing on the screen. the host found out it was coming from my computer and put me out of the meeting. How do I find out who it was and how to stop it in the future. This is the first time this has happened to me. any suggestions

I have a small client with 10 employees who want to set up Zoom. Most users will be using Zoom Basic, and only 3 accounts will have a PRO subscription. I know Basic accounts have a 40-minute time limit, while PRO accounts don’t have that limitation.Our question is related to the account setup.We can create an account for each employee using their company email, and each person manages their account, and some will upgrade to PRO.However, I’m wondering if there is a way to create a “master” or admin account in Zoom.us where we can add users, purchase licenses, and allocate them. Is that possible?What is the best practice on this scenario?is better to use an admin account to manage users or every user/email alone?

How do you get ahold of anyone on customer support?  I can't seem to get anyone to assist me?

Dear Zoom, The annual pricing of full version is too much for educational institutions. My university does not have the budget to pay for the upgraded version. My private teacher rate is not high enough to justify the upgraded zoom subscription. Is there any chance you can offer us reduced education rate? I would be very grateful. Thanks for your response..Ajarn BrianThailand

I have a promo code that will not work - have tried all posted methods of how to use this.  Made a ticket and it has not been addressed in 4 days.  How do I get help with this???  Really disappointed in Zoom at this point.

Dear all,I really need HELP....I cannot connect to my account,  as I do NOT receive mail in my 'connection mail'. Not even in spam.Impossible de talk to a real human being from Zoom support.I try to change my email connection in my profil but Zoom System tell me ' Confirm with the code you received in your mail'.But I don't receive anything.Can you help?Thanks

Cuando ingreso a la aplicación de escritorio de zoom me aparece un adeudo de $398 MXN, sin embargo, cuando entro a mi cuenta a revisar, no me aparece ningún adeudo y todo está al corriente con mis planes y suscripciones. ¿Qué puedo hacer con esto? 

Zoom me ha bajado de plan premium a básico por no pagar a tiempo. Cómo puedo hacer para recuperar todos las grabaciones de mis reuniones guardadas?, Es posible que pueda recuperarlas pagando la factura vencida y volviendo a suscribirme?