Deleting a user | Community
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Newcomer
May 13, 2022
Solved

Deleting a user

  • May 13, 2022
  • 3 replies
  • 9 views

I need help. I need to delete a user and all the instructions tell me there is a "delete" button under the ... there isnt on a mac. Please tell me how to delete a user.

 

Also, why is Canada not listed in the contact centre with a phone number?

Thank you.

Best answer by ZoomJeremy

I am the account owner and I added a user, so I should be able to delete them.

 


Hi MadelineE, 

I don't know if you got resolution on this, but I had the same problem (also on a Mac - but I don't think that is the issue).

 

SO THE SOLUTION:

Turns out if that user you are trying to delete is listed as an ADMIN, you need to bump their role down to "MEMBER". Once you do that then, the three little dots will appear.  The Help article that tries to explain this is so terribly written, I couldn't understand it... It's here under the section titled "Prerequisites..."

 

Anyways, hope it works for you! Did for me!

3 replies

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
May 14, 2022

The Delete menu option is seen after clicking the ellipsis/more menu “…”, along with Deactivate and Unlink from account.  

 

Newcomer
May 14, 2022

But there is no "..." after the edit button. 

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
May 14, 2022

Are you the account owner, or an account admin?  Which one are you trying to delete?  I’m guessing there’s a permission issue. It won’t display the ellipsis if you don’t have the authority to remove them. 

Read this Zoom Support article on ”Deactivating, unlinking, or deleting users from your account” for more details. 

Newcomer
May 14, 2022

I am the account owner and I added a user, so I should be able to delete them.

 

Newcomer
June 29, 2022

I just came on here to vent for just a minute on how difficult this process was!!!! OMG. I am logged in as the account owner and control the licenses and everything. I COULD NOT DELETE THE OTHER INACTIVE USERS!!!

I read and reread the article that the chat bot gave me and the three dots would not show up so I kept like scratching my head. I logged in as everyone in our company trying to figure out who had access to delete users. No one did!

So then I came on this support forum and I had to scroll through some unhelpful posts about reading the same article that made me stuck in the first place.

They could have made this process so much less painful. Like just let us know to change the license from "Admin" to "Member" so the three dots will appear. Okay that's it. I'm done. Back to more important things.