Community Resources

Hi, I am hoping that someone can help.  I have a Zoom account and profile, and can sign in.  However when I have contacted Zoom Support they do not recognise my profile. This means that I cannot access support.  I am also trying to update my Zoom program on my desktop (which is the reason that I am trying to access Zoom Support), however when I sign in to my Zoom account and follow the steps to locate the link that looks for updates, the link title is not present.  I am going around in circles, and cannot get Zoom to recognise me to provide technical assistance.

I would like to inquire about the necessity of purchasing a premium account for Ukrainian users. Specifically, does Zoom require users in Ukraine to pay for a premium account if their conferences extend beyond the 40-minute limit?Secondly, my colleagues and I have encountered recurring technical issues while using Zoom, particularly during conferences where we serve as organizers. At random intervals, we experience sudden disconnections from Zoom. During these occurrences, the screen darkens, and the only resolution seems to be forcibly closing Zoom tasks in Windows or rebooting our PCs and then rejoining the conference. These interruptions significantly disrupt the flow of our meetings and hamper our productivity.Could you please provide guidance on both matters? Any insights regarding the payment requirements for Ukrainian users and solutions to address the technical issues would be greatly appreciated.Thank you for your attention to these concerns. I look for

Help!  I run by business on Zoom. My password isn't recognised when I access Zoom through Google Chrome and the reset won't work.If I access it through Safari on my Mac it works. I need to access it through Chrome as well...anyone else had this problem?

I would like to buy school and campus plus plan for one year so I contact to sales team but no feed back form them. How to contact and buying plan?

I am the owner of a small business account with 4 licenses underneath my account ownership.  I want all 4 licenses to be able to act as co-hosts (i.e., be able to open the meeting, etc.) for several of the recurring meetings.  I see how to make them co-hosts.  My question is how to allow each license to "see" the list recurring meetings (links) in the 'my meetings' tab.  I want them to be able to log into their zoom license and see all the meetings they are co-hosts for.  is this possible?

Hola comunidad, el mes pasado adquirí la expansión de mi cuenta a 500 participantes, lamentablemente solo utilizo uno pequeña parte de esa capacidad. Me gustaría saber si existe un plan más pequeño (150 o 200 participantes) y también si es posible obtener un reembolso si doy de baja mi cuenta de 500 perticipantes.

Bonjour, Nous n’arrivons plus à nous connecter à notre compte. Zoom demande à chaque fois un code de vérification envoyé par mail sauf que nous n’avons plus accès au mail qui le reçoit. Impossible de trouver la moindre adresse mail pour contacter le service client ou technique, nous avons donc contacté le service commercial qui s’en moque totalement, car ils ignorent notre demande.En attendant nous payons notre abonnement mais impossible d’utiliser le service. Savez-vous comment faire pour avoir accès à notre compte avec le mot de passe ?Les autres possibilités ne fonctionnent pas pour nous. Savez-vous comment réussir à contacter cette sté ? Merci

Why can't I upgrade? Why am I getting this? "Your sold to country is ineligible for this currency" I have a separate work zoom on a different email but trying to buy my personal zoom and I can't! Very frustrating. And the chatbot is rubbish.

I have looked through some other messages on the community forum about accidentally selecting the educator option when creating an account and needed to have it removed. All of the solutions say to submit a ticket but you can only submit a ticket if you are logged into the account you are asking about. But I cannot log into the account with the educator status on it. I am posting this from a different account but I would like to be able to access the other account and can't bc it prompts me for the organziational information. Any other suggestions besides "submit a ticket"?

Hello,I changed my email on my profile.  But when I connect Zoom to my hosting platform: TekMatix, it shows my old email.  I don't have access to this old email anymore.  And I can't find where the old email is listed anywhere on my Zoom profile.  Any idea how to find it and fix it?Thank you,Audrey Friedman

We have a PAID Subscription Account, that I currently can't access (I am using my personal, unpaid account to write this).ZOOM is saying that it is sending a 6-digit verification code to my email address (associated with paid acc) - however it is NOT arriving (I have checked junk/spam). Therefore - I do not have access to our paid account. Everything on the 'helpdesk' page - advises to sign in, then to submit ticket. However - I can't sign in! Iv'e been going around in circle for hours. The most frustrating thing. PLEASE can somebody help? How on earth do I speak or email technical support? Everything diverts back to nowhere (e.g. - "contact Zoom support") - when I click on the links - I'm sent back to a page with a list of options / advice (none of which is working / correct). Chrissie

Hello,I'm located in Thailand and trying to renew our Zoom accounts with a valid credit card (International Payments are allowed), however payment is unsuccessful.  I've tried with different web browsers as well.  I'm told to contact my bank, however the bank says there should not be any issue with payments.  I also tried GooglePay and that didn't work (attached to same credit card). Thanks

My wife has a free Zoom account and when she tries to sign in on her laptop, she's being asked for a code from a 2FA app.  Thing is, she doesn't recall having set up 2FA and isn't receiving any codes in her email.  We've checked her junk email and she has not received any email at all from Zoom's no-reply email address.  She is signed in to her account on her smartphone but there aren't any settings in the app for 2FA.  We've gone through the various sign-in and 2FA support articles and none of them have helped.  Any suggestions?

Hi There, I went on "Pause" for my pro plan on Nov 20th 2023. I received an email on Feb 20th stating that my monthly payment had been declined. On the same day I cancelled my pro subscription as I no longer use it, yet I am continuing to get emails stating that I have an outstanding invoice which covers Feb 20th to March 19th. I have not used zoom since before I went on pause and have no intention of doing so between Feb 20th and March 19th. Is there a way for this invoice to be cancelled and my access to my pro plan immediately withdrawn please? Thanks.

I see that there is an option to change a licensed user to a Basic plan, which gives a chance to transfer meetings, webinars and cloud recordings to another user. Would this transfer only meetings, webinars and cloud recordings created by the licensed user? Does this impact any meetings or webinars for which they are an invitee?

Hello!All our employees can't log in into their accounts. Nobody receiving emails from ***********.All our users using office 365 based emails.We have check and apply needed changes in spam filtering rule using this KB: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060106But our problem still not solved

Hello ZOOM team. I have made my payment to renew my PRO plan, however they have downgraded me from PRO to basic in recent days. I need the platform ready, since I have been teaching courses through this platform since 2018 and I had not had any problems until today and I cannot find anyone who can provide me with adequate support or any telephone number to contact where they will answer.

I remember during Zoomtopia seeing slides cycle through for a Zoom Learning Center (I think??) coming later in 2021.  Is there anymore information on that anyplace?  How do we sign up, what courses/tracks/programs are offered, etc.  I did the 5 Zoom Learning Academy tracks already, this sounded like something different. Thank You.

Hi,I have a paid subscription with a Gmail account I no longer have access too and I keep getting charged. I need to cancel the subscription cause I am not even using it. Any help will be great.Thank You

Hi!I do have the Pro plan at 15.99/mo but I see now that I am charged 19.99/mo?! I also see that it "doesn't include taxes and fees". I'm in Sweden - and it struck me now - are they adding the Swedish 25% VAT to that?! I am an accountant and thus it looks to me like this could be the case then. Can I avoid that somehow? Anyone knows?Best regardsMarianne

Hi,Today i accidentally checked Educator box while trying to log on my zoom account using google. Now im unable to access it completly. I would apreciate any help! Thanks in advance

When I try to sign in on my PC, it says "Your app version needs to be 5.14.5 or higher to sign in" I have downloaded a new version several times but it stays on the older version. I cannot find any customer service and I don't know what to do. Any advice will help. Thank you.  

Good morning Zoom Support,What is the best way to send out bulk zoom meeting invites?  Currently, when I send out large amounts of emails (re: 80+ invites) I am being blocked by Microsoft 365 and have to call IT support to get unblocked.  Is there a way to have Zoom send these email invites rather than have them come from me?  What are the best practices?Thanks, and have a good day!

I raised a ticket (BIL0209945) that I have yet to receive a reply for. Basically, my credit card has been charged with PHP37,814 on top of my usual subscription. Obviously this is in error as you do not even have a product of that amount. I am incurring penalty charges from my bank because i refuse to pay this. This was way back in October 2023 so you can only imagine the penalty stacking up. Hope you can fix soon. Thanks.

毎月日本円で2,300円の請求があり口座から引き落とされているのですが、zoomの「プランと請求」＞「請求」を確認しても履歴がありませんと表示されます。 同じgmailでログインしているため、同じアカウントであると思っているのですが、 一つのgmailアドレスで二つのアカウントを作ることができる、ということはありませんでしょうか。。。