Community Resources

Hello,We have a meeting ID that many peaople sign on to across the country that I'm the account administrator on. We do not want to lose the meeting ID if something happens to me. Is there a way to add another person to my account without paying additional so if something happens to me someone else can transfer account ownership and change payment methods to them?

Hi I'm in Kuwait and want to subscribe zoom in Kuwaiti dinar (KWD) but I cannot because it is showing only in AED and $. The payment is not showing in KWD even though I tried various ways. Can you help how I can pay in KWD?

  I know you’ve seen these users dishing out likes and accepted solutions all over the Zoom Community, and they are our Zoom Community Champions! The Zoom Community Champion Program was created to highlight and celebrate the amazing work of the Zoom experts within our community ⭐ This month, we are showcasing @WencesUnzueta . @WencesUnzueta  joined the community in August 2021 and has been a Community Champion since March 2023 🏆   What do you like most about being a Zoom Community Champion? Why would you recommend joining the champion program?  What I like most about being a Zoom Community Champion is that I can share with a lot of people everything I have learned over more than four years, and also that I learn a lot by reading questions about things I have not yet interacted with. I would recommend joining because learning is based on "experiences" and that way I consider that you learn faster.   In one word, how

Olá, eu comprei o plano de 15 dólares, mas ao invés de selecionar 1 plano, selecionei 3. Alguém sabe se consigo o estorno do  dinheiro? obrigado 

Hi 👋, I currently have a Zoom One Pro account and a Zoom Phone Plan.I cancelled the Zoom Phone today. It was way too complicated to get set up, and no support was available for weeks to talk about it. The status on the Zoom Phone is sat on "Pending Cancellation" status. Usually I would just sit and wait for this to be done, but I received an invite to join an Enterprise Account. It won't allow me to join and gives me the following error when I try...Unable to consolidate your account with [-----] because your account is a Zoom Phone account.How can I fix the pending cancellation so I can accept the invite. Thanks, Cath

We are a nonprofit organisation using two licences.I am unable to modify the user leader on our second licence. Therefore I have errased it .I am unable to rewrite a new user. Nelson JEAN514-476-2274

Hello, I have a Pro account, I purchased an additional license and I can't add a user license.It gives the error.You have exceeded the license assignment limit for your account. Buy more licenses to increase the limit.additionally writes:You have licenses still available to users.Assign license to users or manage your license count.

I already paid my subscription plan but don’t have receipt , How can I got it?

Hi Zoomers!    I know we’ve all had one, so tell me…   What has been your most EMBARRASSING moment on Zoom?   Reply below 👇👇   -- I love to be comfortable but presentable on my Zoom calls, so I typically wear a plain T-shirt or top. However, what I decide to wear for bottoms varies. Sometimes I wear jeans, sometimes I wear yoga pants, and sometimes I even wear pajamas. However, there was one meeting where I wore pajama shorts and randomly had to step away from my desk. Unfortunately, I forgot to turn my camera video off, so everyone saw my pajamas. I was so embarrassed!  😂  

Paid amount for renewal. But not yet renewed from basic to pro

We have a Zoom one pro subscription, but now all 3 members are in basic status and we can not set one licenced status, th error message: You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. Please help, give advise.

This morning I paid the payment, 14.99$, and then all of the cash was deducted from my card. However, I didn't get the payment succeed message and mail as usual. ZoomW-9

I tried to change my currency in billing section but it is throwing me an error.I've changed cards and repeatedly tried to update and address this.I'm unable to get through. How can I create a ticket for this?

I accepted an upgrade 30 day trial offer; however, when I  attempt to schedule a meeting I’m being told I’m still on the basic plan, and limited to 39 minute meetings.

My autorenewal failed as I didn't have the full funds in that account which I didn't mind as was reverting to the free Zoom account. However,  now I've got a perpetual warning message on my account regarding unpaid balance.How can I get rid of this??

I would gladly update my credit card, but it does not expire for another 2+ months and my bank has yet to issue a new expiration date and card.  How do I contact Zoom to let them know that if they need any payment before then, they can use the existing card info. with no problem?

I added a new credit card with enough amount to renew my pro package for a user. I noticed that the amount "17.09$" got withdrawn but the transaction is still "Pending". What shall I do in this situation?

Hey thereAs we don't need all the new features of Zoom Workplace, we would like to stay with Zoom One. There is all we need for now.If this isn't possible we probably would decide to use some other tool like Teams or Skype.So please tell me what the options are!LoveforGod

My subscription has 4 sub accounts. Recently, my subscription expired because my credit card had expiired. I have since renewed it. However I found that my sub accounts are all still listed as  "basic" or "free". Questions: 1. After my subscription was renewed and paid, why are the sub accounts not reflecting it? 2. What do I have to do?  Thank you 

Tengo cargos por aproximadamente $134.25 dólares américanos, son $2,29.63 pesos mexicanos por del 25 de abril.Mi plan anual fue pagado en febrero 2024 y no he adquirido ninsún producto

I want to take advantage of new upgrade storage from 100 to 200 GB for $480, my renewal is always on April 27 however the renewal for this new plan says 3/26/25 which is one month earlier than it should be. that is not right..why is it renewing next year a month before it should be

Hello, I have a Pro account and I purchased an additional license and added the user to my account. The new user cannot see upcoming meetings that I have scheduled even though they were an added user to my account. I made them alternative hosts in those upcoming meetings but they still do not see them in their account so they cannot start them. How can they view the upcoming meetings I create? Thank you.

Hi Guys, I purchased my zoom pro membership through the app store and I now need to upgrade. When I go to upgrade it says any changes need to be made through the app store and that it was a single license membership and I would need to cancel through the app store and repurchase through zoom. When I cancelled it through the app store and tried to upgrade through zoom it didn't allow me and it says "contact sales to upgrade" I really need to upgrade to business pro and add extra cloud storage for my business asap. Any help is appreciated. 

I’ve been looking for someone who can answer questions about Master/Sub-Accounts. I have a collection of associates — not employees, but other small business owners – who each has a Pro account, but collectively we would be 10 or more paid accounts, able (I hope)  to be a Business Account. It would be important for each small business to retain its own current accounts during the transition. I would operate the Master Account as the manager of the collective group, and each Sub-Account writing be managed by their respective business owner.  Zoom Support articles discuss the syntactic tasks of creating the Master and Sub-Account structures – the detailed process of creating them. What I can’t find are semantic discussions – the pros and cons of various situations, use cases that work and those that don’t, etc. Are you a master of Master/Sub-Account knowledge?  I’d appreciate the opportunity to discuss the details of my plan, and your guidance in the be

Hello, we are difficulties with the payment for the  Zoom for Education plan that we used to earlier. We are trying to make payment for zoom for education, but the payment process does not go through. Could you please assist with this issue?