Upgrade to Pro > checkout not possible

Forum|Forum|2 years ago
February 2, 2024
2 replies
1 view

Hi,

I would like to upgrade my basic account to pro. I made the corresponding selections, after entering my billing address I cannot process further. Reason is that the form requires me to provide a tax number. However, I am a private person - no business, no tax number - and I also did not check the "This is a corporate adress" field.

Is there an error in the checkout form?

Any suggestions how to proceed?

WencesUnzueta

Community Champion | Customer

Hi Ulrike1, welcome to Zoom Community.

I recommend deselecting: "This is business account".

R

Robert87

Newcomer

It still doesn´t work for me. I want to upgrade as a private customer from Germany, checkout requires me to add a tax number even though the box "this is a business account" ist deselected. Anyone further suggestions? Can Zoom support help?