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Dear Team,   I have pay one year plan and payment done but plan not active user ***********

We are consolidating the users of two accounts. We did the process and Zoom support contact us indicating that need it confirmation of both owners to consolidate. Both owners replied agreeing to the consolidation. Since then we have not heard from Zoom and we dont know how to proceed with the consolidation...

Please can someone help me with an answer? I have a Zoom account and when I need to sign in the passcode is sent to my e-mail which is no longer active. I can not enter my e-mail to receive the passcode. Would you happen to know how I can fix this? How can I sign differently?

I have an active plan till next month 16th. I do not want to renew the plan. If I submit cancellation now(in case i forget to cancel before the next billing date),  will my current plan be active till the billing cycle ends?

Dear Zoom Support Team,I subscribed zoom one pro on Mar 21th, and I found that I have 2 payments on my credit card's bill. one is $159,90, that's for the zoom one pro product for sure, the other is $10.05, could you please tell me what's this payment for? Thank you very much! 

Hello,how i can change my old zoom login email  to new login email , if i dont have access of my previous email id

is it possible to suspend the monthly subrsciption to big meeting ( 500 attendants). I have susbscribed to this each month but this month I have no need for for. the next renewal  and paiment will be on april 12. can I suspend it ? 

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My question is in the subject field. Thank you. 

Although I renewed my subscription in early March I I neither received an invoice nor was my credit card charged. Credit card data and payment methods in my account are correct. However I receive a message, that my account will be changed to "monthly", which is of course more expensive. When I try to manage the account I cannot click on "Bestellung auslösen" although all necessary data is given.Who can help? What do I have to do?Thanks a lotr

Why does Zoom pricing show IDR 145,538 /month, while the Android app shows IDR 209,000/month? Both prices are for Zoom One Pro.

My account number is:; I stopped the payment service of this account in August 2023, but you still continued to deduct the fee, and the fee continued to be deducted on February 8. I logged in my account and even found that you take my money but did not send me an invoice either! who can help me

今年二月份，立即对zoom提出退订，银行卡退款迄今为止未收到退款。但zoom账户始终显示“已进入电子账户的状态”。如何将电子账户的钱转入银行卡中？

I made my payment for the Zoom One pro license but still, my account is with Zoom one basic.

Does anyone know how to do this? I have tried going through zoom rooms then selecting devices but there is no option to downgrade?

What happens to my Zoom Phone number if I unassociate myself from my company account? Does it stick with me on the new account or does it go back to my company account? 

how can I get ZVC India Private Limited(Zoom)  MSME certificate?  

Krishik sarvodaya foundation coordinator trying to renewal of zoom one pro product  sice one week  but Not payment process completiong.   error will occur while payment zoom subscription

I am trying to buy a zoom meeting license for my company.   After registering I try to upgrade,  but when I get to the Sold-To Contact I try to introduce my VAT (tax ID), but it says "Validation failed".. what should I do?   Playing.. I found i can enter my personal VAT and it is accepted, but I need an invoice as a company I would need license issued by Friday   Thank you in advance,   Rafa

Last week I was able to contact live chat support - this week the bot says my account is not allowed to contact live chat. My account package has not changed - what is going on?

My friend was insulting me and I took it personally so I wanted to ban him as a joke and now we have an important reunion how do I unban him please I needs help Zoom

I have requested for a downgrade in my webinar participants in February 2024, I have however received no feedback and now I need to pay for the additional participants again. I've upgraded to 3000 participants for 1 month only and Zoom customer service told me I can downgrade and upgrade participants monthly if I choose the monthly payment option? But now, I can't downgrade and now paying for a service which I am not using and I don't get any feedback from Zoom. Please urgently assist. 

Today is March 19, 2024 and my subscription is due for extension. It ends today.But in the admin window I am told that the the subscription already has been extended, tomorrow. Thus it is not possible for me to extend it and profit from the 30% voucher. Why? 

I am trying to use the “Get Plan Usage” API to get the Zoom Plan utilization in my organization. https://developers.zoom.us/docs/api/rest/reference/billing/ma/#operation/GetPlanUsageHowever the “type” returned by the API is not available in the plan list that zoom has published here. This is making it difficult for us to deduce the plan name. https://developers.zoom.us/docs/api/rest/other-references/plans/#zoom-united-plans Ex: "pro_zvu_monthly" is returned in the API response. But not available here: https:

We are sister organizations, and we both pay monthly Zoom bills.  When we sign on, we have different user names and passwords -- but we share the same Zoom link.  Consequently, we cannot hold separate meetings at the same time.  Our Zoom accounts were set up by someone(s) no longer associated with us -- so we're not sure why things are the way they are.  How can we change the Zoom link for one of the organizations?  And is there another way to solve our problem?  Thanks for any assistance!