Community Resources

Hello, when creating my account I clicked the educator path on accident and now I cannot get into my account. My whole profile is set up but since I’m not actually an educator I can’t login. Please help

I have Zoom Workplace Pro but calls are being cut off at 45 minutes.  I'm sure I'm in the right account (my only one).  I see no other solutions online and I can't get an answer from Live Chat.  HELP!

I have paid for the pro passbut it's showing basicI'm very upset with this - it's affecting my  profession as I'm a teacherplease contact me and help me outthankyou

I am trying to change the email on my account.  When I get the confirm change email in the new email address, it tells me my session has expired and I need to log in.  But it won't let me log in with the new email, I need to use the old email.  Then when I login with the old email, it tells me the change of email is pending confirmation.  I'm stuck in a loop. Anyone have a solution? 

We have a user who's account keeps reverting from Licensed to Basic. I don't know when it happens, but it is not instantaneous. Sometimes he is Licensed for a few weeks before it changes. I've seen posts about this before, but did not see any resolution. Any ideas? Can I submit a ticket to Zoom?

I currently have a paid basic account and a free account. This has proven very useful when testing features I am not familiar or confident in. I want to transfer the paid account to the email associated with my free account and retain the current paid account email as a free account. How do I swap the account types—or can I do this at all?

As per my bank, they have paid my monthly Zoom bill. The amount has been deducted from my bank account. Zoom is asking me to pay the monthly amount due. I have shared this information several times with the Zoom chat box ; and have been asked to rephrase my query, and then , sooner or later been asked to take a survey. I have requested that I be allowed to talk to a live person, but have been unable to do so. Is anyone else also facing the same problem ?

Hello everyone...! I want to change my primary e mail. I tried to change but it is pending as they said that approve it from prevoius primary e mail. I do not have the access to the previous one. Kindly let me know how I can resolve this problem without the 1st one email account. Thanks.

cancel my subscription renewal and cancel your invoice for the period from May 21 to June 21. I won't pay or use Zoom.

Good afternoon Why does "Manage Plans" list the cost of the plan as $12.49, which for a year, for four users ($12.49x4x12) gives a little more than $599, but the bill is $649? Plan Zoom Workspace Pro for 4 users on 1 year

Hi I have two related questions: 1) I work freelance for a very small charity running workshops. They have paid for me to have a Pro account. I want to be able to make someone else in the team a co-host in case I have technical issues or am unwell. The person has a Pro account also but our accounts are not linked so it won't let me set her up as an Alternative Host. Is there a way round this? 2) I also work for another 3 person organisation. The owner has a Pro account. I want to be able to step in and host their Zoom sessions just one or two months a year. What would be the best way for us to enable this to happen?  Many thanks

They plan to use ZOOM EVENTS to hold recruitment briefings.on the part of the companies participating as exhibitors on the day of the event.I would like to charge the participation fee from my ZOOM EVENTS account and manage it within my ZOOM EVENTS account, is that possible?

Mi factura no debe incluir IVA ya que usted es un proveedor extranjero,  necesito saber porque coloca IVA o tiene alguna base

Hi, Can anyone help me with this? I signed up for zoom last night and by mistake entered the wrong email address. They didn't request a verification code for sign up yesterday but this morning I cant seem to access the account without including a verification code. I obviously cant get the code as I entered the email address by mistake yesterday. How do I go about changing the registered email address if I don't have access to the account and cant even log in?  

I AM IN NEED OF HELP TO CHANGE MY ACCOUNT EMAIL ADDRESS. AS A DISABLED USER I AM FINDING THE LACK OF SUPPORT REGARDING THIS UNACCEPTABLE. MY ACCOUNT IS A PAID ACCOUNT AND DESPITE SUBMITTING A 'TICKET' LAST WEEK I HAVE RECEIVED NO HELP OR RESPONSE WHATSOEVER. I DO NOT HAVE ACCESS TO THE OLD EMAIL ADDRESS AND WHEN I ATTEMPTED TO CONTACT SUPPORT, VIA CHATBOT AND PHONE, I AM ADVISED THAT MY 'PAID FOR ACCOUNT' DOES NOT HAVE SUPPORT? REALLY WHY NOT? I AM PAYING FOR THIS SERVICE BY HAVING A PAID FOR ACCOUNT. ZOOM PLEASE DO BETTER AND ASSIST YOUR DISABLED CUSTOMERS.

Zoom hat mich zweimal aufgefordert, mein Jahresabo zu verlängern, weil ich anderenfalls automatisch in die monatliche Abrechnung rutsche. Leider funktioniert das nicht. Was nun?

I can see where to get an invoice for my subscription payments. Is it possible to get a receipt?

Bonjour, j'ai réalisé plusieurs réunions Zoom depuis mon abonnement en 04/24 mais ne les trouve pas dans l'historique "réunions passées"... help ! Merci par avance

Hi Zoom, i am already got bill on my card for another unknown zoom account,can you checked that? thx

I have two accounts and want to delete one of them. But when I click on the delete button, a code is required to confirm the operation. But where do I get the code for this?

I purchased a pro plan. It shows as a paid account, but it has converted to a Basic Plan from yesterday.. Pls, support me in rectifying the issue. 

I recently changed my email address and no longer have access to the old one that is attached to my account.  When I tried to edit my profile to update to the new email, it told me that a confirmation email was sent to my old address... the one that I cannot open.  I tried to contact Support but i am not a Premium user.Since I cannot talk to a living person at Zoom, I am at a loss for how to fix this problem.

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I am trying to change my contact email (not sign in email), but the verification code never comes. I have had the code sent several times yesterday and today, but it never arrives. It isn't going to spam. I have checked the email address I entered for typos, and it looks fine. I also went to an email using the address and just copied and pasted it in and it still didn't work. I don't want to get emails to my main account when people have questions about my webinars! I created this email address specifically for this purpose.  Any ideas about what to do? Are there any other ways to verify a new contact email address? 

The "account information" listed is wrong.For some reason programs sometimes pick this up from old saved information.It now reads "Trinity Episcopal Church Sonoma"It should read "Deacon Phina Borgeson" I have no idea how to change this.