Community Resources

My Zoom account is showing up like a free account, but I pay Pro and is not giving me access to team chart for support. Can someone help me

Dear Zoom support, I received a message to "***********". This email address is only used for my account on Zoom. I never gave this address to anybody else than Zoom. So there must be a leak in Zoom and someone got my email address. Please investigate! Here are all headers and below the content of the message: Return-Path: <***********>X-Original-To: ***********Delivered-To: ***********Received: from host.pkbdsa.biz (pkbdsa.biz [85.234.135.236])by vmi684753.contaboserver.net (Postfix) with ESMTP id 8EC552A003Bfor <***********>; Thu, 6 Jun 2024 13:57:05 +0200 (CEST)Authentication-Results: vmi684753.contaboserver.net;dmarc=pass (p=NONE sp=NONE) smtp.from=pkbdsa.biz header.from=pkbdsa.biz;dkim=pass header.d=pkbdsa.biz;dkim=pass header.d=pkbdsa.biz;spf=pass (sender IP is 85.234.135.236) smtp.mailfrom=*********** smtp.helo=host.pkbdsa.bizReceived-SPF: pass (vmi684753.contaboserver.net: domain of pkbdsa.biz designates 85.234.135.236 as permitted sender) client-ip=85.234

Posting this from an ALTERNATE account as the account in question I am unable to sign in to, or restart the account creation process because I accidentally selected "Education Account" when this does not apply to me. Can support please help with this as it is a timely issue? I need this account as soon as possible! 

Hey community, I am a business coach providing coaching sessions via zoom living in Berlin, Germany. When I started I neither had a seperate business bank account nor a tax number for my business.From now on I have both. I was able to simply add my new bank account details to pay my subscription from now on from my business bank account. BUT I was not able to change the tax details.1. As a business I understand that I should receive a net price from zoom.2. I want to add my tax number Who can help? Do I need to cancel my subscription and start a new one? Best, Peer

I lost the recovery key and the codes of the application of the 2Af double factor authentication key and I cannot use this account How can I reactivate myself, because I cannot within my account

I have been trying to access my account from a different device and I’m being told the password is wrong, so I tried to change it and it says I do not have an account with the email and my old password is wrong.I do not know what to do as I can’t log out of the account that was paid for or else I will entirely loose it. and to get any response you have to run around in circles

I wish to when did the price of Annual Pro license increased from $149.9 to $159.9 ? Have any annuounment issued to user ?  

I am a single owner using Workplace Pro, which I assume makes me the User/Admin.  My version is 5.17.7 according to About Zoom.  I have discovered there is an update but "Check for Updates" is not in Profile.  If I go to the Zoom website, locate the updated version, and try to download it, nothing happens.  All that being said, my 5.17.7 version looks completely different now than it did several weeks ago.  I also tried to update the Zoom app on my iPad and was unsuccessful. Similar issues in this community say to completely uninstall and reinstall.  Is that what I should do?  I can't seem to find the CleanZoom tool that is referenced in the database.  The link to it doesn't take me to the tool. I can try uninstalling using Control Panel if that is the optimum course of action.  

i have paid my bill, but at 20 February i receive a notification on my zoom account that there is a "Credit" on my Payment History. Inside the invoice it written : Credit Balance Adjustment but i have not receive my money back, and my account subscription still on basic. somebody can help? thanks

So it seems my main account is on their block list.How on earth are you meant to get it unblocked if you need to log in to access support, is there any way anyone knows of to get this sorted. Dealing with these big tech companies really sucks when it goes wrong.Also tried calling with no luckand tried opening a ticket on this account but it just gets auto closed as soon as i submit it.

I cancelled my account and Zoom keeps billing me. I tried calling the number on the website, it's invalid.  HOW CAN I STOP THIS BILLING?

Hello, when creating my account I clicked the educator path on accident and now I cannot get into my account. My whole profile is set up but since I’m not actually an educator I can’t login. Please help

I have Zoom Workplace Pro but calls are being cut off at 45 minutes.  I'm sure I'm in the right account (my only one).  I see no other solutions online and I can't get an answer from Live Chat.  HELP!

I have paid for the pro passbut it's showing basicI'm very upset with this - it's affecting my  profession as I'm a teacherplease contact me and help me outthankyou

I am trying to change the email on my account.  When I get the confirm change email in the new email address, it tells me my session has expired and I need to log in.  But it won't let me log in with the new email, I need to use the old email.  Then when I login with the old email, it tells me the change of email is pending confirmation.  I'm stuck in a loop. Anyone have a solution? 

We have a user who's account keeps reverting from Licensed to Basic. I don't know when it happens, but it is not instantaneous. Sometimes he is Licensed for a few weeks before it changes. I've seen posts about this before, but did not see any resolution. Any ideas? Can I submit a ticket to Zoom?

I currently have a paid basic account and a free account. This has proven very useful when testing features I am not familiar or confident in. I want to transfer the paid account to the email associated with my free account and retain the current paid account email as a free account. How do I swap the account types—or can I do this at all?

As per my bank, they have paid my monthly Zoom bill. The amount has been deducted from my bank account. Zoom is asking me to pay the monthly amount due. I have shared this information several times with the Zoom chat box ; and have been asked to rephrase my query, and then , sooner or later been asked to take a survey. I have requested that I be allowed to talk to a live person, but have been unable to do so. Is anyone else also facing the same problem ?

Hello everyone...! I want to change my primary e mail. I tried to change but it is pending as they said that approve it from prevoius primary e mail. I do not have the access to the previous one. Kindly let me know how I can resolve this problem without the 1st one email account. Thanks.

cancel my subscription renewal and cancel your invoice for the period from May 21 to June 21. I won't pay or use Zoom.

Good afternoon Why does "Manage Plans" list the cost of the plan as $12.49, which for a year, for four users ($12.49x4x12) gives a little more than $599, but the bill is $649? Plan Zoom Workspace Pro for 4 users on 1 year

Hi I have two related questions: 1) I work freelance for a very small charity running workshops. They have paid for me to have a Pro account. I want to be able to make someone else in the team a co-host in case I have technical issues or am unwell. The person has a Pro account also but our accounts are not linked so it won't let me set her up as an Alternative Host. Is there a way round this? 2) I also work for another 3 person organisation. The owner has a Pro account. I want to be able to step in and host their Zoom sessions just one or two months a year. What would be the best way for us to enable this to happen?  Many thanks

They plan to use ZOOM EVENTS to hold recruitment briefings.on the part of the companies participating as exhibitors on the day of the event.I would like to charge the participation fee from my ZOOM EVENTS account and manage it within my ZOOM EVENTS account, is that possible?

Mi factura no debe incluir IVA ya que usted es un proveedor extranjero,  necesito saber porque coloca IVA o tiene alguna base

Hi, Can anyone help me with this? I signed up for zoom last night and by mistake entered the wrong email address. They didn't request a verification code for sign up yesterday but this morning I cant seem to access the account without including a verification code. I obviously cant get the code as I entered the email address by mistake yesterday. How do I go about changing the registered email address if I don't have access to the account and cant even log in?