Disable Account

Hey @Fathurrahman, if your account was disabled were you not the Owner or Admin on the Account? If not, assuming an admin or owner Deactivated or Unlinked your account, you can look into more info here

If you're the owner of the account, were you prompted with any specific error code message? Have you tried resetting your Zoom credentials? 

To cancel your subscription you can do so by going to the billing section of your account in the web portal at https://zoom.us/billing and selecting cancel subscription. Here is our documentation on canceling a subscription in more detail: https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription.

Hey @Fathurrahman, just checking in on my reply! Was my reply helpful? If so, don't forget to click the 'Accept as Solution' button! 

@RN52_2 - You can't login to cancel the subscription if your account was disabled.  How does one go about if that is the case?

Hi @RN52_2,

Thanks for the reply.  No, i cannot submit a ticket - when I go into 'submit a ticket' link you provided, it tells me to enter my credentials but then wont let me in because  it says "ACCOUNT IS DISABLED. PLEASE CONTACT SUPPORT."  I'm not trying to get the account enabled just cancel the subscription that is attached to account I have not been able to use for two years.

Thanks in advance for your help!

 I have the same problem. Account was closed, but I am still getting billed.