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R
Newcomer
Rraiizel
Newcomer
June 12, 2024
Question

Single Sign On - Pro provisioning

  • June 12, 2024
  • 1 reply
  • 5 views

Hi,

 

I have configured Zoom SSO and Auto provisioning, but some user that are being added is requiring to confirm email address which does not happen to other users. any idea how can this be resolve?

 

 

1 reply

C
Community Champion | Employee
colegs
Community Champion | Employee
June 12, 2024

@Rraiizel - to prevent this, you need to add the email domains for any users that you want to log into your account as associated domains under your account profile.

R
Newcomer
RraiizelAuthor
Newcomer
June 12, 2024

Hi @colegs - Domain is already added to associated domain, the problem is for example user1.qwerty.com and user2.qwerty.com, both have same domain and when try to login, user1 can successfully login via SSO but user2 is requiring confirming email first.

C
Community Champion | Employee
colegs
Community Champion | Employee
June 13, 2024

@Rraiizel - If they have the same domain, verify that user2 is actually trying to sign on using SSO vs. their email, and that they do not already have an account outside of yours since that would require them to verify they actually want to change accounts.  If neither of these situations are true, I would recommend opening a support ticket since SSO with an associated domain should not send an email to the user.

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