Community Resources

How do I find out what my annual charge will be if I switch my currency from USD to AUD $?

Recently Lost my old email account i used to subscribe to Zoom. I have a new one but it seems im having trouble replacing it with the old one. Any ideas?

Yesterday I bought Zoom Pro Monthly from CH Play, but till now My Account has not been upgraded yet and it still be Basic. I have checked many times and use just only 1 Google mail account so that is not data error from my side. I want to upgrade it ASAP because my students are not happy with logging out every 40 minutes.

I cancelled my account and Zoom keeps billing me. I tried calling the number on the website, it's invalid.  HOW CAN I STOP THIS BILLING?

I signed up for the monthly plan on 02/23/24 to make just two calls. Today, 03/23/24, I canceled the plan. However, it appears as an open invoice. I can't contact them. I don't want to pay for an invoice since I won't continue using the service for now. 

COO would like to know when there is a price per user cost reduction.  Is is 60 or 100 or what is the number? Thank you, David

S'il vous plaît, je suis passé du forfait annuel au forfait mensuel. Le solde restant sera-t-il crédité sur mon compte et comment puis-je le recevoir ?

hi, i need zoom residence certificate 2023,cen you help me?or anybody will helps me ? please i need it very much 

I see a message on zoom when I login that I have an outstanding amount to pay. But when I click the link Im directed to a page where there are no pending invoices. I have paid all my dues and my subscription fees. I do not have any new add ons. I had one old add-on which was charged at 865 rs per month, but now that plan is updated and it is no longer present in the list of add ons. Please help me get rid of this message as I says I could loose all my paid features. I dont even mind paying it but I do not see any way in which I can pay for it. Im pasting the message below.  Your account has an outstanding balance of ₹865.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. Click here to pay your outstanding invoice(s) or click

My subscription expired on Nov 21, 2023. Today on Nov 23, 2023 I want to cancel my subscription but my credit card already charged. The message says "Cancellation pending and will be effective on November 22, 2024". Will I get the invoice ? However I also want to change my payment methods but I didn,t find the menu.

Dear Team,   I have pay one year plan and payment done but plan not active user ***********

We are consolidating the users of two accounts. We did the process and Zoom support contact us indicating that need it confirmation of both owners to consolidate. Both owners replied agreeing to the consolidation. Since then we have not heard from Zoom and we dont know how to proceed with the consolidation...

Please can someone help me with an answer? I have a Zoom account and when I need to sign in the passcode is sent to my e-mail which is no longer active. I can not enter my e-mail to receive the passcode. Would you happen to know how I can fix this? How can I sign differently?

I have an active plan till next month 16th. I do not want to renew the plan. If I submit cancellation now(in case i forget to cancel before the next billing date),  will my current plan be active till the billing cycle ends?

Dear Zoom Support Team,I subscribed zoom one pro on Mar 21th, and I found that I have 2 payments on my credit card's bill. one is $159,90, that's for the zoom one pro product for sure, the other is $10.05, could you please tell me what's this payment for? Thank you very much! 

Hello,how i can change my old zoom login email  to new login email , if i dont have access of my previous email id

is it possible to suspend the monthly subrsciption to big meeting ( 500 attendants). I have susbscribed to this each month but this month I have no need for for. the next renewal  and paiment will be on april 12. can I suspend it ? 

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My question is in the subject field. Thank you. 

Although I renewed my subscription in early March I I neither received an invoice nor was my credit card charged. Credit card data and payment methods in my account are correct. However I receive a message, that my account will be changed to "monthly", which is of course more expensive. When I try to manage the account I cannot click on "Bestellung auslösen" although all necessary data is given.Who can help? What do I have to do?Thanks a lotr

Why does Zoom pricing show IDR 145,538 /month, while the Android app shows IDR 209,000/month? Both prices are for Zoom One Pro.

My account number is:; I stopped the payment service of this account in August 2023, but you still continued to deduct the fee, and the fee continued to be deducted on February 8. I logged in my account and even found that you take my money but did not send me an invoice either! who can help me

今年二月份，立即对zoom提出退订，银行卡退款迄今为止未收到退款。但zoom账户始终显示“已进入电子账户的状态”。如何将电子账户的钱转入银行卡中？

I made my payment for the Zoom One pro license but still, my account is with Zoom one basic.

Does anyone know how to do this? I have tried going through zoom rooms then selecting devices but there is no option to downgrade?