Deactivated Account that has never been used.

Hi, guys.

My SSO Zoom account has been deactivated with no valid reason given. I teach a college class on Zoom and cannot use my school email account.

I have sent an appeal once and received the following message:

Your appeal has been rejected after careful review and consideration. As described in Zoom’sTerms of Service and/or Acceptable Use Guidelines, violations may carry penalties, including permanent suspension of a user’s account.

Thank you for choosing Zoom.
Zoom Trust & Safety Team

I did not violate any standards, and no reason for the appeal being denied has been given.

I have appealed again but have not yet heard back.

Again I have never used this account and I never received a notice that it had been deactivated.

I tried to contact my admin, but he has no idea why either.

Does anyone have any suggestions?

Thanks!

Steve