Community Resources

Hello. This is Sammy kwak.  I just have a quick question about my payment. According to my system history, I quitted my payment before March 27, 2022. However, your company has kept sending a message to me, asking to complete my payment for March to April. Could you please check it up so that everything will be clear. please reply to me. thanks

Add your pronouns to Zoom! Feel more included, express yourself, and be seen while you connect 😎 To add your pronouns:  Sign in to the Zoom web portal. In the navigation panel, click Profile. On the right side of your name, click Edit. In the Pronouns field, enter your pronouns.   For more information, please review our Adding and Sharing Your Pronouns knowledge base article. 

Hello!   We're running an online school teaching Italian language. We have 3 Zoom accounts for our teachers connected to 3 different mailboxes. Recently Zoom has started requiring verification codes while entering Zoom accounts (it's explained as if a new device was detected, but it's not true). You have only 10 minutes to submit the code, it's made the work of our teachers pretty inconvenient. Instead of starting their classes, teachers had to spend their precious time seeking for verification codes.Is there anyway to stop Zoom from demanding verification codes? Why aren't logins and passwords not enough?

Hi, I'm trying to update my current basic plan to pro but when i reached the payment step, the payment method doesn't appear. Please what can be the problem?

Dear Support Team,Last month, I got a bill with VAT and usually I buy Zoom pro for personal use only and I do not declare to expense too.so please help to exclude VAT from bill for next month.   Thanks and Best Regards.

What location will you work from this summer? ☀️   The first 3 words you find are the location where you'll be working from this summer.   Tell us where you'll be in the replies below and/or on LinkedIn 😎     -- Looks like I'll be alternating between my home, the couch, and the beach 😎 Can't complain about that at all 😊

Hi Zoomers!   Have you tried out the new Zoom avatars? Zoom avatars are an easy way to add excitement to your Zoom meetings. Avatars also provide an excellent solution if you don't want to turn on your camera but still want meeting attendees to know you're engaging through your facial expressions and body language.   Which avatar is your favorite?   Reply below 👇     --   I love the polar bear with the black hoodie! It’s literally the “coolest” ❄️ in my eyes. Get it? LOL! No, but seriously, I own so many black hoodies, so it’s only right that I choose the avatar that best reflects my stylistic choices 😎   🔥 The Zoom Community Team has fun with avatars! 🔥  

Здравствуйте. Я забыл пароль от почты которая привязана к аккаунту. Хочу поменять ее, при смене почты, система говорит, мы вам прислали письмо на старых электронный адрес (на который я зайти не могу). Как мне быть?

We changed eco-systems with our domain emails and forgot to transfer over our sign-in email. So now we can't access the emails Zoom is sending re: verification numbers. Can someone help?  

I would like to remove my payment method but i coudn't find such an option. Please remove my payment method.

Can I get vanity url for free ?

Hi I'm stumped I can't access my former corp email and would like to change my email.    How do I request a change without support?   Dolin

I already set up the zoom phone and a plan. However, whenever I am dialing, there is an error saying "Sorry, the requested service is not available in your calling plan"

I had purchase zoom pro account on 03-06-2022, but still I am on basic account. what is process to activate it.. thanks  

Good afternoon, I want to change the login in my account, but I do not have access to the previous one, to confirm, what should I do?

Dear Zoom.   We are waiting for our new Mastercard because Charlotte Pedersen is not working in Nunatta Atuagaateqarfia anymore.   Our administration has sent payment instructions to the accounting department and they will pay the bill to you.

I'm trying to purchase a plan but when I get to page to enter my cc info there is already and encoded credit card number like this ******123  and it's the wrong card, not did I ever enter it. I don't see a way to edit it so I can put the correct information in. Can someone please help me? I have a meeting and I need to have this set up asap

Until now we hosted meeting with more than 100 participants with a Zoom Meeting pro plan + Webinar 500 plan. This combo allowed us to have big audience (up to 500 participants) and language interpretations, both features also in Meetings.   Today we had an issue during a meeting, where Zoom didn't allowed more than 100 participants and we were forced to purchase the Large Meeting Add On urgently during the meeting, but losing however big part of the audience.   Is there anything changed regarding an Active Webinar License, which won't allows anymore meetings of up to 500 participants? If yes, when this happened?   Curious to know what was happened, in order to improve the plans needed for our use-cases.   Thanks in advance,

I recently deactivated several users in one of our accounts. Will I be billed for them still, since they are still in the system? or do I need to delete them in order to not be billed for the additional user?

Hi everyone, I'm based in the UK and am retired, therefore I only use 'free' zoom calls for family chats; In August I need to go onto zoom for over One hour, therefore I believe that I need to 'upgrade' to Pro ?, and start to pay a monthly subscription ? Can I cancel this 'subscription' after One month please ? Kind regards Dave P.  

I've been paying monthly bills so far. But I haven't received paid service since a few months ago. I am very angry now. Please solve the problem right away. 

Good day, need assistance how can I check who has active accounts in our company. Some staff have left and did not cancel their subscriptions. On the bank statement there is just numbers not who's account it is. Please help. 

Hi,    I recently received a promotion and will be in charge of my companies zoom licenses. My boss is currently the admin - how do I transfer her admin account to me?

We are hosting paid monthly webinars and have one scheduled tomorrow.  Several registrants are complaining they are not receiving the confirmation with link, and upon investigation of one it was found that they entered an incorrect email address.  Is there a way for the account owner/presenter to revise that email address so a confirmation can be re-sent to the attendee?

Hello,I have recently added the Large Meetings add-on to my account for having a session with more than 500. While it is successfully done, my account still shows a limit of 100. Why is this so? In my billing tab, I can see that I have a large meetings add-on available, but in my profile the capacity is still 100...Need to be sure if the normal meeting can accommodate more than 500 or will it cause a problem