Community Resources

Hi there. I am working for a company that renamed our company name lately. We want to use our new email domain in our Zoom account. My questions: 1. Which would be the better option, given that we have 15 licenses in our plan--should each of us update our sign-in email to our new email OR sign up for a new account under the new email and re-assign the licenses to those? 2. In case someone is on a non-company email (@gmail.com) on our Business plan, would we be able to still change it to the new company domain? 3. Does changing the sign-in email AFFECT the recordings and future scheduled meetings of the account? For context, some of our users have Zoom meetings scheduled for the next months, using the old sign-in email. Will changing their email affect those pre-scheduled meetings?   Hoping to hear answers soon! Thanks!

I signed up for what I believed to be a month-to-month plan.  I canceled the plan however it says I will still be billed for this upcoming month.  I specifically chose a plan that didn't commit me to a full year. Any insight on this? 

Hello! I have been using Pro Version for one year.  On December, 14 I paid to prolong this version for 12 months. I received the invoice, that proved that this payment was successful. However, on December, 16 I was suddenly switched to basic version. When I try change it back to Pro it is suggested that I should pay. I was not able to find the solution with the chat bot, and tech support is not available. I'd be glad to know whether anything can be done about that.

I recently upgraded from a basic free account to a paid zoom pro one and the one year payment has been fully payed however when I log in it still shows me as having basic? It has been 9 days, is this normal to take this long to change or am I missing something?

Hello, I need to know about zoom subscription plans. I remembered my first pro version I got 2021 October 13. and my another payment should be pay October 13 2022. Already print invoice is there billing section. Now should I pay annually amount ?

Is is just my account or has Zoom done this to everyone.  The support articles state going into my account, clicking on the billing tab, select payment then the sold to contact.  Well, I can't see any of this and I'm the admin for our organization.  Why do I not have the features to change my method of payment and why don't I have the ability to see the what is discussed in the tax exemption Zoom support?  I feel like Zoom service is lacking in this area leaving it's customers high and dry.  I've spend hours on the phone trying to get things changed but keep getting passed around and told to call our regional sales rep.  He states I need to call support at Zoom.  Frustration beyond description is what I'm feeling.... adding a tax exemption should be drag and drop and shouldn't require speaking with anyone. 

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Hi even after paying pending invoice, account showing basic. Any further action needed ? 

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I am in logged in my zoom account with google. I am logged in my zoom desktop app and when I open it, click on my icon and click on "My Profile" Chrome is opened on zoom website log in page, so I have to log in again. It happens even if I was previously logged in website. Also, when I am logged into website and Chrome is open and I click "My Profile", it opens new tab with my account profile. I think cookie files are getting cleared every time, but maybe someone know what this problem can be related to? Zoom Version: 5.12.9 (10650)Windows 11 21H2(22000.1219)

Hello, I want to subscribe to a pro-plan, but when entering my Dutch VAT number, it says invalid. It is a valid EU VAT number. How can I get a pro plan?

I have an zoom account and am trying to log onto it with a different device. Zoom is sending an authentication code. The account is under a google group email but it keeps getting bounced. IP address is fine and other emails will still go to that email. Just wondering if there is something built into zoom that is stopping a verification code is never sent to a group email or something like that. If anyone knows how to fix this or if I am just out of luck. 

I was billed for a zoom subscription on my credit card but i didn't apply for it. and the confirmation email was sent to my old email which i never use for my Zoom account.  

Hello,   We currently have 60 licenses under an educational account but would like to reduce this to 17. May I know if we will lose our cloud recordings? We were told that we will lose the cloud recordings of the 43 accounts but since the licenses and the accounts are independent of each other, I'm just a bit confused how those recordings will be tagged for deletion. 

Does anyone know if Zoom will be lifting the 40 minute time limit for the 2022 Christmas holiday?  Thanks.

Just joined Zoom Community and was wondering what the difference is between an "observer" and a "listener".

Hi Zoomers 👋   December is here, which means the holiday season is upon us 🎄🎁☃️   🎵 What is one song that is going on your holiday music playlist? Reply below 👇   P.S. You can jot down some of the songs mentioned in this thread and share them during your next Zoom meeting 😎   --   Mariah Carey's "All I Want For Christmas Is You" is a CLASSIC, so it is definitely going on my playlist! I also really love Destiny Child's "8 Days of Christmas" 🎶  

How do I stop HST (Tax in Canada) from being charged on tickets for a Zoom Event?  

Hey guys, good morning. i want ask, how to fix account disabled. My account got disabled without reason. I was sign in my account and let it open, and i open my zoom settings on google. When i sign in on google my account on zoom aplication sign out and it said that My account got disabled. I hope anyone can help me, Thanks

During the Corona pandemic we used Zoom very regularly and with pleasure. That's why I had upgraded my account to Pro, so I wouldn't have the 40 minute limit anymore. Since the situation has calmed down, months have passed in which we have no longer used Zoom. I have kept the payments for the Pro account running. After we wanted to use Zoom again, I noticed that my account is marked with a Basic license and the 40 minute limit is active. What do I have to do to get the additional services I pay for?  

I don't use Zoom for all 12 months. I am a month to month subscriber who has an account that stores the recordings. Is there a way to PAUSE the membership vs cancel still keeping the recordings for when I return?

Hi, please help. I have two Pro active accounts, but I cannot share or assign the other account to another user, it says I don't have available license even though I am using only 1 account. Before, I can freely add and remove users to my accounts until today.             

Hello, I participate in a regular Zoom meeting hosted by a friend.  My friend pays for the account, but she wishes to discontinue the meeting.  I would like to continue the meeting and assume payment for the account.  Is there a way for my friend to transfer "ownership" of the account and payment for it to me, so that we don't have to disconnect the meeting and start over with a new link?  A number of other people are dependent on this meeting and I would like to find the least disruptive way possible toward this transition.

Hello, I would like to ask if the email alerts regarding cloud recording capacity can be delivered also to Admin Roles. If not, can you please advise if I can add more users as Account Owners, so they can monitor also the email alerts?

NOT ABLE TO PAY THROUGH CREDIT CARD AND SAYS SOME ISSUE OF MANDATE