Canceled Zoom 1 Pro, but still scheduled to be billed | Community
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M
Newcomer
magnoliamystic
Newcomer
December 17, 2022
Question

Canceled Zoom 1 Pro, but still scheduled to be billed

  • December 17, 2022
  • 1 reply
  • 0 views

I signed up for what I believed to be a month-to-month plan.  I canceled the plan however it says I will still be billed for this upcoming month.  I specifically chose a plan that didn't commit me to a full year.

Any insight on this? 

1 reply

M
Community Champion | Employee
Mr_Zoomtastic
Community Champion | Employee
December 19, 2022

Hi @magnoliamystic,

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



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