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  Hopefully someone has seen this.  I am trying to change the email address on one of our accounts.  When I change the email it comes back with a message saying the email is already in use.  I have been through the list of users and there is nothing with that email address.  Has anyone encountered this before?

Hello, I have a zoom account which was set up in the UK and is used regularly via phone and laptop.However, I am now trying to access my account on a new laptop. It keeps going to zoom.us (not sure if this is an issue as I am still logging in with the same credentials). But I cannot see my chat or contacts. It says I have no chats or contacts but I do. Please help.

yesterday I bought my zoom plan but I am not satisfied, I didn't even use it and I want to cancel it and get my money back please.

How can I change the email address and password on the front page?

How to cancel a automatic billing when you have a free account (basic)? My credit card is billed .. and there's nobody I can join to resolve this case.  I made research on my mails etc .to see if I haevn't created a paid account but no trace of that ...   Thanks for you help    

I use my Zoom on a daily basis and pay monthly. I had a meeting last night and could not log in. Every time I try, I am told the account does not exist. I have an invoice of my payment. I ended up creating another account only free and of course I got dropped out after 45 minutes and had to restart that meeting.I have spent hours trying to get help through Zoom but they only recognize the free account.  I have meetings coming up and need this resolved PLEASE!!!!I do not want to pay for a second account without talking to someone from Zoom. How do I get to talk to someone?When I call, they will not talk to me because I have a free account but I do have a paid one and they will not recognize it. HELP!!!!!!!  

hello, as soon as I downloaded Zoom on my computer a day later this zoom pop up notification would come up every five minutes and says"unable to establish secure connection to zoom" . And then below it says "open your browser to check your internet connection.This may happen if you have to login to your network, or you are using public WI-FI." but i don't use public wi-fi and my internet connection is good. I will really appreciate some help because i have no idea what to do!

I have subscribed to Zoom one pro through google play, But it is still a basic account and I can't use the pro features. else, the money has been transferred to zoom company.   How can we slove this issue? return the money or activate the account.

i have upgraded and paid but still my meeting scheduled today is limited for 40 minutes

i've been charged for One pro annually 149$ but my profile is still Basic and i cannot make meetings more than 40min.

New to Zoom. Set up account for my business for one employee. How can I give employee the access to the account.

hi i cant uses my old email address so cant verify my new email address will i have to start a new account  

I Paid to upgrade my account...but not upgrade my plan...it shows the basic account 40 min limit...

I have several Pro License that I have been managing for a group of people. Without disrupting their existing meetings (the generated Meeting ID) can I transfer ownership of that license to them.   I have read in these discussions that I can downgrade the license to BASIC, and then that user via their Zoom account, can purchase a Pro License...but I am trying to do this for 12 people....can this be done without them losing their existing meetings and unique ID for each meeting?

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Hello,   I would like to purchase zoom license only for one month.while purchasing it I can see it is automated billling for every month.Let me know what to do to avoide make the payment after one month as of now I have a requirement only for one month  not for every month.

When I open the pc app, each time I have to write my email. I need to log in also with another account (of which I know email and prwrd). I am not given the option of which of my accounts to pick Could you help?   Add tags

Hello, I want to downgrade from zoom one pro to the free plan. I still want to use my account on the free plan.  How do I downgrade? 

wer kann mir helfen den Fehler zu finden???  

I have the following message on our accounts, we're fully lic.: Important Notice  Your cloud recording storage is full. Cloud recording will be disabled on Jan 18, 2023. View Details View details doesn't explain much.  Question: Will ALL cloud recordings be disabled or will it be reduced space? I just signed up for Splain for google drive to remove the recordings (transferring to gdrive) as soon as they finish the meeting etc.

I subscribed to Zoom last year, but I cannot find anywhere on the site that tells me when my subscription will end (or be automatically renewed). its like they try to hide this from you!   Can anyone guide me?   Thanks.   Jason ***********

Hello Support I have this account *********** and I made a payment on the 30th of December 2022. I am still on the Basic plan. Attached is the evidence of payment from my bank.

Last year I paid for my full subscription although I got some credits. Then in August I paid for what I thought was 2023 subscription minus the credits. Now I am being billed again for 2023. How do I just get the double payment amount credited to 2023?

I have paid 5 days back, but still getting disconnection email notice

Dear Zoom Admin or anyone in this forum, I'm having trouble changing my Zoom account bill from annual to monthly because it's past the due date, so my bill can't be edited. What should I do so that my account is still active and I can pay monthly? Thank you for the help. Yours faithfully.