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warrenlinger
Newcomer
January 10, 2023
Question

double billed

  • January 10, 2023
  • 1 reply
  • 0 views

Last year I paid for my full subscription although I got some credits. Then in August I paid for what I thought was 2023 subscription minus the credits. Now I am being billed again for 2023. How do I just get the double payment amount credited to 2023?

    1 reply

    M
    Community Champion | Employee
    Mr_Zoomtastic
    Community Champion | Employee
    January 12, 2023

    Hi @warrenlinger,

     

    Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



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