Can not get into my paid account. | Community
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P
Newcomer
pamskey
Newcomer
February 15, 2022
Question

Can not get into my paid account.

  • February 15, 2022
  • 4 replies
  • 0 views

I use my Zoom on a daily basis and pay monthly. I had a meeting last night and could not log in. Every time I try, I am told the account does not exist. I have an invoice of my payment. 
I ended up creating another account only free and of course I got dropped out after 45 minutes and had to restart that meeting.
I have spent hours trying to get help through Zoom but they only recognize the free account.  I have meetings coming up and need this resolved PLEASE!!!!
I do not want to pay for a second account without talking to someone from Zoom. How do I get to talk to someone?
When I call, they will not talk to me because I have a free account but I do have a paid one and they will not recognize it. HELP!!!!!!!

 

    4 replies

    M
    Newcomer
    megkelley
    Newcomer
    March 20, 2022

    did you get your problem resolved?  I am experiencing the same thing

     

     

     

     

     

     

      D
      Newcomer
      Dorene
      Newcomer
      August 7, 2022

      I can't launch my meeting.  Changed my password as was requested

        crchan123
        Employee
        crchan123
        Employee
        June 28, 2022

        Hi @pamskey, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

        They will be able to assist you in resolving your situation. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

        If this helps, don't forget to mark the Accept as Solution button below!

        M
        Newcomer
        megkelley
        Newcomer
        January 5, 2023

        THIS COMPANY HAS THE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED  YOU CANT TALK WITH ANYONE

        C
        Newcomer
        cahabridget
        Newcomer
        January 18, 2023

        I cannot log into my paid account.  It wouldn't let me log in then I tried logging in from gmail which was the email address I had an account with but non of my previous meetings were in there and now its not showing a paid account. 

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