Community Resources

I wish to change my default email and calendar with a Pro Zoom account and Zoom help says I cannot have live chat! 

I have paid for the upgrade to a business account for the last two months but my account is still saying it is basic

This is so frustrating that I have cleared all my dues and the billing section shows "no dues" and yet im kicked out of the meetings after 40 mins. WHY?

Please get a Singapore support agent to give me step by step guidance for payment. 

Hello I paid a Pro plan and they keep writing to me that i have a basic tariff 

HiIs there a way to get an invoice for a specific user in my zoom portal?

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Not thrilled that I had a meeting cut short, asking me to upgrade, even though my paid account is already upgraded until may 2023.  Why did this happen?  

What currency is charged in zoom? Is my charge made in USD or in Mexican pesos?

Hi.I wanted to create my account but I accidentally selected educator and now I can't remove the fact that I am an educator, so it doesn't let me access with my email. How can I remove that I am an educator? 

I have a problem with zoom, they have charged more than 20 dollars from my account but I still don't have zoom pro, I also agreed to a promo to pay 7.5 dollars for 4 months, but it deactivated after a few days, and now they charged me of 23.56 dollars in vain from my paypal account

My boss forwarded me an email he received from Zoom he doesn't want to run out of space. This is a reminder that your account is using more than the available cloud recording storage. You are granted a one-time temporary extension. Cloud recording will be disabled on Mar 10. Users who have Zoom IQ for Sales license can always use cloud recording.103.92 GB (104% used)  of 100 GB You can click "Upgrade" to purchase additional storage space, or click "Manage Recordings" to delete some files to make space. Does anyone know the pricing to upgrade? I can't see from my account. 

I have purchased a premium zoom's plan yesterday and the payment has been succeeded. but until today i still cant use my account, it still has the basic account only and I cant seem to reach any contact supports that listed in the web. how can I solve this problem?

Hello   I have a Zoom account and I allowed other users access for a non profit that I was running. After I resigned, I believe the other users created a sub account in the name of the non profit under my main account. I had no idea and it's been like that for a year, or so I suspect.   Can anyone tell me how to find out more information about this arrangement? I did not know this was possible and would like some direction.   Thank you

I want to cancel my subscription, but I can't find the cancel subs button in the billing page.  How can I cancel my subscription?

I was wondering if there is a trial period for the paid plans to try before I buy

When I try and call zoom contact center on the phone , it will not accept my user ID or password, zoom states it can not be found. I have checked on my profile to verify the account. Any suggestions?

I accidently uninstalled my Zoom App. I want my original account back.

I can not find a solution .. I have cancelled cloud storage and it is still charging me withou using it... I only asked for having a basic zoom and many charges are being done to my acount without my authorization.. Nobody is taking care of this... My ticket is 16565946I need a soution soon lease

I can't log in to my normal e-mail adress and I don't know why. I changed now in the settings to another mail adress but I have to submit in my old account, what doesn't work. What Can I do?

i cannot access my own account because somehow one of the users I listed has now become the account holder.  i cannot make changes to my profile or my billing or any thing to do with an account. i cannot cancel my subscription,. i cannot log on. AND the 'new' account holder also cannot access any part of the account.  this is a mess. i need this account NOW

I AM THE CURRENT USER OF ZOOM MEETING. AS I PAID AN ANNUAL FEE LAST

I'd like to add more users to my account and set-up 2-factor authentication.But my account says "To add licensed users to your account, please purchase more licenses."Can someone confirm how many users I can have with that account and how much it would cost to add more?I need around 25 usersThanks

i have assigned a credit card for automatic payment and now many invoices came mentioning payment and non payment. I.want to talk with an indian representative

How do I know my actual renewal date? I got an email stating it’s due & yet I went to pay it & it states no invoices. It shows I renewed did in September.