Community Resources

Dear Concern,We are having around 5 Licensed Zoom accounts for our organization and now due to billing purposes, we may require the below documents. Request you to help me with the same. NO PETRCFORM-10F PAN- IF any

I'm an educator and I created this account during Covid lockdown (virtual learning). I've kept the account even though we are back face to face. I created the account with my school email address. As of the end of this school year I've resigned from that school and district and have transferred to a new one. I want to change my email address associated with the account, but am unable to access I old school email. Because I have a Basic account I don't have access to a live representative (according to the Chatbot). How can I go about changing the email associated with this account? 

Guten Tag Mit dem neuen Update kann ich Deutsch als Sprache auch nicht manuell ändern für die Zoom App. Nun bin ich im Kurs mit deutschsprachigen Teilnehmerinnen und das ist SEHR mühsam. Hoffnungsvollerweise ist Hilfe bald möglich. DANKE und einen Gruss von mir

I purchased PRO to have my meetings last longer than 40 minutes. It has worked fine on my desktop. When I went out of town and tried Zooming on my laptop it timed out at 40 minutes. What do I need to do so I can use my laptop when out of town? 

I´ve recently invited other accounts to be users under my owner account. Now I need to buy one of them a pro licence, but my own account plan doesn´t expire until the end of the month. How can I buy just one extra licence - Zoom asks me to upgrade the current plan and buy 2 licences, including the one I already have active.   I need to assign this new pro licence to a user and for it to be active as soon as possible, but Zoom follows my payment plan and tells me they'll charge me (and activate the licence, I guess) at the end of the month.

Why isn't the Avitar tab in my settings?  I have a free subscription. *********** 

My bookeaper ask for Zoom Company TAX/VAT ID

Hello Family --      I have been Zoom BOMBED and I changed my passcode for computer joining but the old passcode for the phone users still works?  How do I change the passcode for my users that call in thru the phone?

I am a member of a Pro License from my employer.  My Account profile states I have Pro License, but my Personal Profile states I only have a Basic license.  My account number is my employer's account number that is a Pro license.  This is causing issues with my ability to schedule meetings longer than 45 minutes.  I also do not have tech support even thought I should.  I also have emails from Zoom stating my Basic account was successfully converted to a Pro account.  

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My account downgraded from pro to basic after due date, Paid the bill after 2 months from the due date, still account is reflecting as BASIC and in the invoice its mentioned as CreditBalance Adjustment, but no outstanding balance. Now also account shows as BASIC instead of PRO. Please suggest.

i have already upgrade my zoom account payment already deducted but still on BASIC mode.Please help to upgrade my account.

MASAR Auditing is an Internal Audit company in Dubai that helps customers in the management of the organization effectively with the Internal Audit process. https://masaraudit.ae/ 

Hey Everyone, I canceled my google workspace subscription and the integrated, personalized email addresses. I did that, cause I moved to another host. My problem ist, that my Zoom Pro account now is connected to the Google Account and I cannot sign in anymore. Any Suggestions how I change that? It is frustrating that the only way so far is, to log in and change your email address. But I cannot log in. Any suggestion is welcome and appreciated. 

Our company currently pays for 14 different pro accounts under different billing schedules. Will linking them all to an organization consolidate billing?

bom dia estou com um problema mudo o idioma para português porem só fica no inicio do ZOOM na transmissão/reunião fica em inglês, a forma que foi mostrada indo na barra de tarefas no ícone do zoom não funciona para eu, fui nas configurações e mudei para português ok porem como disse isso só faz mudar no inicio nas reuniões fica tudo em inglês , se alguém souber como resolver agradeço OBS: postei uma foto em anexo

I last Friday paid for PRO status, yet four days later I am still waiting for my status to change on Zoom. Will can I expect this to change?

Hi all,Today I found out that I have 70+GB of videos saved in my profile although it is only possible to have 5 GB.I can't save video's in the cloud anymore and don't know how to resolve the issue and not loose all my materials.Attaching the notification from the profile

How do I update a basic account. When I click on my profile picture no option for "update" shows. 

I already paid My account for one plan ( $149.00) but my account still showing basic, it can not live in face book.

Hello, I am already unsubscribe new letter on Apr 10. But keep receive email after 10 dayshttps://twitter.com/valischan/status/1650326824768118785

hey guys - after opening a new google account and a new email address.. can i import my old payed zoom account set ups and permissions to my new zoom account ? thanks !!

Boa tarde, Comunidade! Sou administrador do Zoom e os novos usuários não recebem o e-mail de validação. Já verifiquei a o Lixo Eletrônico do Outlook, Quarentena do Microsoft 365 Defender e fiz um rastreamento de mensagem para ter certeza de que o e-mail não chegou ao destinatário.Todas as verificações foram feitas e a mensagem não bate em nosso servidor de e-mail.Alguém com o mesmo problema?

Hello! I have a problem with use of my PRO account I'm paying since December, But I used it only once, Because my usual Basic account is also registerd to the same facebook. Can I acess it just with my email and a new password without facebook? Because Facebook is redirecting me always to the Basic account. But Im paying every month. Such a dissapointment... Hoping for your help!

Cant transfer the zoom license account