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Newcomer
Snado5
Newcomer
June 22, 2023
Question

Pro Account Minutes

  • June 22, 2023
  • 2 replies
  • 1 view

I am working with Zoom version 5.14.10 (19202). I signed up for a Pro Account about 30 minutes ago but when I try to schedule an hourlong meeting I get this notice: "Your Zoom One Basic plan has a 40-minute limit on meetings." The only reason I need a pro account is for longer meetings. Does it take some time to update the account? 

2 replies

Bri
Community Manager
Bri
Community Manager
June 22, 2023

Hi @Snado5 ! Did you assign your license after you purchased it? If not, you can find the steps here: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 

 

Let me know if this helps 🙂

S
Newcomer
Snado5Author
Newcomer
June 23, 2023

Zoom is the most frustrating "solution" I have ever used. I tried this and it says there are 0 licenses available. But you definitely took my money for the Zoom One Pro account. So where is the upgrade?! 

Bri
Community Manager
Bri
Community Manager
June 23, 2023

Thanks for following up. To investigate further, could you please contact our Billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

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