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Newcomer
JoBrianti
Newcomer
June 13, 2023
Question

Zoom keeps shutting down

  • June 13, 2023
  • 1 reply
  • 1 view

Hi

 

I am hoping someone here can help as I am tearing my hair out and getting no answer form support.

 

I have paid for a pro licence, and through a discussion last week I know that a licence is allocated to me.

 

Meetings keep shutting down after 40 mins and I can't reset/restart and am being told to upgrade to Pro.

 

I have raised a ticket but it took 24 hours just to get an acknowledgment and it is so embarrassing to be in the middle of a client meeting.

 

Is there anything I can look for, set up, check?

 

I can't trust Zoom at the moment so have no idea wh

1 reply

Bri
Community Manager
Bri
Community Manager
June 22, 2023

Hi there @JoBrianti , and my apologies for the late response. I'd be happy to help! Did you assign your license after you purchased it? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 

J
Newcomer
JoBriantiAuthor
Newcomer
June 23, 2023

Hi

 

Thanks for your reply, finally resolved this - an old free account was blocking the new paid account.  I had to delete all instances of Zoom off my laptop, delete the old free account and get it removed by Zoom support.

 

Once I reinstalled Zoom and logged in with the new account the licence worked and meetings didn't cut out.

 

 

    Bri
    Community Manager
    Bri
    Community Manager
    June 23, 2023

    Glad to hear you got it resolved! Thanks for sharing an update 🙂 

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