Community Resources

Buenas noches. Yo había solicitado dar de baja a mis cuentas de Zoom que se vencían justamente el día de hoy, pero acabo de verificar que se me ha adebitado el cobro de las 10 cuentas que ya no necesito más. Por favor, necesito una solución, porque ya no requiero el servicio. Gracias.

I have a Zoom subscription for a month ending May25.I need to create another webinar for June1. it allows me to create.Is it possible ?

We have updated the new credit card but my payment is not auto debited. Pls try take the payment by automatic

Hello, my name is Sarah D and I recently added a payment subscription to my account for the yearly plan. I wanted to know how to delete the payment information from the payment history. Is there a way to do that? How would I do that? How do I get rid of a card on my billing info that I no longer want to use? I don't want to have the subscription anymore and want to delete it from my payment history.

一年間有料プランを購入し、サインインしようとしたところ、登録したはずのメールアドレスに認証コードが届きませんでした。 どうやら、私のタイプミスで酷似した他人のGmailアドレスを登録先にしてしまったようです。 Gmailにて、その方にお詫びと受信ボックスの確認、返信のお願いをしていますが、現在は返信がない状況です。 また、わたしは日本語の文章しか書けないため、相手の方が日本語が読めない方だった場合、メールの内容を理解していただけない可能性もあります。 100%私の不手際のせいなのですが、このような場合、相手の方から認証コードを含めたメールの返信を待つか、最初に購入したアカウントと費用をあきらめて、新しいアカウントを作って別の支払い方法で再度購入するしかないのでしょうか。  

On top it says I have a license available but when I tried to assign that license to the user its' giving me an error that account does not have any license availableGetting the  following error:  

I am in a dystopian Zoom universe where I cannot install updates at the whim of an unknown administrator: I cannot uninstall Zoom without the permission of the same unknown administrator: I cannot make human contact because I have only the basic package: so I cannot use or escape Zoom.  Can anyone help?

I would like to cancel auto renewal, without terminating my current subscription. How do i do this please? 

People are not receiving my contact invitation email nor do receive theirsi have deleted and downloaded app. its up to date. logged out and in. several weeks ago it was working as it should. i also dont receive friends contact requests. yes, i checked spam and all folders and they have tooplease help. thanks

I was instructed to contact my IT department to upgrade my Zoom version. I am retired and no longer have an IT department. How can I get a personal account and how much does it cost? thanks

How can I get Zoom to autofill and remember my username when I sign in?  There must be a setting somewhere for that, but it's eluding me.  I have checked the keep me signed in box.

Quisiera saber cuánto tarda la activación del plan pro que compré en el día de hoy 

I used an empty email address *********** registered to buy a zoom number, after the purchase, I realized this problem, and then registered the email address, now the mailbox cannot receive the verification code, how to solve it?

Hello there,i want to connect to one of my zoom accounts on my new laptop.Zoom want me to put a secret code, but i don't receive it. I was able to reset my password, i receive mails confirmation but never this secret code.I don't find any mail in my quarantaine folder's ...thanks for your kind help

I have a licensed zoom account through the Pro account at my employer.    We originally were on google and that is the only "linked" account type on my profile.  We have since moved off of google by my Zoom is linked to it.  we had to reestablish my google account because I could not login to Zoom.     I have followed the instructions here https://support.zoom.us/hc/en-us/articles/202480323-Linking-your-Zoom-account-to-another-sign-in-method#h_01F5GPBMSKJ7MAV5TNCDRN5AZ7 to link my account to email.    I have tried multiple times on multiple computers and when I get to the confirmation code email step, I never receive the confirmation email.  I have received multiple other zoom emails (create my community account to post here, and tried to reset my p

no se actualiza mi suscripcion a plan pro, solo me parece plan basic 

I have a Zoom Pro account. There was a glitch on my Zoom app a few months ago and I deleted it from my laptop. However, when I reuploaded it said I only had a basic account. I tried to add the account to users. This did not work and the only option I was shown was to upgrade my "basic" account even though I had already paid for the pro account.  I would like to cancel my Zoom subscription, however, it will also not let me do this because I don't have a subscription.  How can I cancel my account.

I attempted to start a meeting this morning, and was told I needed my IT person to update my account. I paid an annual subscription in March, so payment shouldn't be the issue. I tried to follow the chat instructions to update. However, I was told to click on my profile picture, and a pop up list would appear, one item of which is updating. That pop up list does not appear. 

Hi, I'm trying to recover another account that I have. This other account has two factor authentication enabled, but I lost access to my phone and the authentication app. Also, I don't have recovery codes. I'm trying to contact customer service to get help about this matter, but I haven't find any way to contact them. I had to create this new account to be able to ask this question. Can you help please?

J'ai payé une mise à jour ZOOM Pro et je ne parviens pas à accéder au service au-delà de 4O minutes (gratuit)

hi This is Sne .. i am not able to watch my zoom webinar library recordings due to Recaptcha n I am not a robot issue.. Does anyone have any solution fot this problem ???

We have a pro, paid account.  I receive (and pay!) the bills and the account is associated with my email, but for some reason that is NOT the email used to log into the account and make calls, and I don't know what that email is.  I have our account number and our bills.  But without the actual log-in email, I can't get support.  What should I do?

Per new security guidelines, you cannot change this setting. Please contact your account admin for more information. How can this get turned off?  I turned it off in SEttings but it's still asking me to admin people one by one

I have paid but license is not activated. It's showing only in the basic version.

We have problem with using the platform. We are education institution in Poland and currently we need 1 licence as we provide online lessons occassionally.However probably you change the condtion of using platform.on 10 of April we paid last monthly payment, but we could not use the platform -as we were not able to change licence for anybody from our employees. .So on 25 of April I paid for 1 year - and the situation was the same - I could not use it as when we tried to change licence - there was no possiblity.So I decided to cancel annual licence.Today I see that I can add one licence for employee and it is fine.However-I don't kwow which subscription is working - monthly or annual ?When I can expect return of money for annual subscription? - if monthly is working ??