Community Resources

How do I buy an add-on to increase my number of attendees from 100?  I've searched everywhere but cannot see how to do this without buying the Business package which I don't want to do.  I welcome any help you can give me.  Thank you!

Hi, on the 24th July I cancelled my Paid pro one, 100 persons, then applied with a discounted coupon for 1000 persons. I tried following the instructions as stated by the Jw Organization. After the second phase I was asked to sign in, and there is where I got stuck, not seeing where to move forward to pay the $60 discounted price for 1000 persons. This is a code I can only use once, so I cannot even go back to do it all over again. I will get an error. This is why I am asking for your help please. I have an Intel(R) Core(TM) i7-5600U CPU @ 2.60GHz 2.59 GHz 8.00 GB (7.88 GB usable) 64-bit operating system, x64-based processor Zoom version:  5.15.5 (19404) I have also enclose a screen shot of the two tics in the approval, there are two more steps to go to the final payment. Please assist me to complete this process. Thank you in advance for your help.

I have a coupon in my account, the coupon will be expired on Sep.11, and my current license will be expired on Sep.11 that means they are the same day expired.My question is can I use the coupon(discount)? if I can, how to use the coupon for the renew? Can someone help me? Thanks in advance.

I want to upgrade my Zoom Pro account through the Zoom app but I don't see an upgrade item

Dear community. Can you help me out with a perfect plan or solution for my caseI have an organisation of more than 8 thousand people in 8 coountries.We are running 5 meetings per week.Tuesday: 3 meetings (same time)Friday: 2 meetings (same time)What I need now is a solution so I can run all of those meetings at the same time with different meeting IDs and of course different hosts per meeting.What Product or solution is the best for me in the zoom world :)? I am a little confused from all those solutions.How am I doing it right now:I have 3 different ZOOM PRO ACCOUNTS which I am always starting the meeting first, letting my partner in, gie him the host and go back to my meeting. Very anoying. Also ZOOM is asking me alwaxs for a security code sent to my email.

Dear Team,We have paid Subscription till April 2024. Plan is showing under  Basic  category.INV 198444853 dt Apr 20,2023Swati

I am getting the below error on Zoom SSO provisioning-    Error codeSystemForCrossDomainIdentityManagementServiceIncompatibleError messageStatusCode: BadRequest Message: Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the 'Response' property of this exception for details. Web Response: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"detail":"The email domain does not match the associated domain of the account, please contact Zoom Customer Support to set up if necessary.","status":400}. This operation was retried 2 times. It will be retried again after this date: 2023-08-23T00:29:03.3429292Z UTC

My expiry is 6/9/2023 with 2 licensesi want to reduce 1 licensecan i reduce and renew now but the 2 licenses should work until 6/9/2023?after 6/9/2023, it will renew to 2024 with only 1 license.

Hello. I paid for an annual Premium Zoom account two days ago but still haven’t received any confirmation email. Would you kindly help me solve the issue ?

Bonjour, j'ai récemment acheter un Mac et je voudrais savoir comment installer l'application zoom. J'ai déjà regarder des tutos sur YouTube, consulter le site apple et tester mais rien ne fonctionne.Quelqu'un sait comment cela fonctionne ? Merci d'avance Cordialement

Hallo, ich habe einen neuen PC und möchte meinen bestehenden Pro Account aktivieren. Wie geht das? Danke.

Hallo,Ich bin ein Abo Standard Pro. Mit dem Zurücksetzen des Passwortes wurde mir ein neues Konto eröffnet.Das bisherige ist nicht zu erreichen und alle Daten sind weg. Mein neues Konto ist Basic und nicht Standard Pro.Was ist zu tun?

How do I reset my password? I've already click Forgot Password and clicked the link from my email and its just directing me to Meetings. I've seen an instruction to click Profile, under Sign-in there should be  Sign-in Password section, but all I've got is Sign-in email and Linked Accounts. Can somebody help me with this please? I can't afford to lose my account as I'm using it for my work. Thank you!

Hello, Two licenses bought, one user with license, can't assign second license to anyone.Does anyone else have this problem today?  Regards

I unlinked my Zoom account from Facebook and Google, and now I am locked out of my Zoom account. When I try to log in, it tells me I have to log in using Google or Facebook, and then I try to do that, it tells me I need to call Tech Support.  When I call Tech Support it requires me to provide my meeting ID, which I cannot access because I cannot log in to the system.  I created a new Zoom account under a new email address, so I can at least post here, since I'm unable to get support any other way, despite paying for a One Pro Annual account.  Any suggestions for how to resolve this?

hello,in a few days will be the payment for the next year for zoom room. will the voucher be automatically deducted fro the final payment for the annual payment or do I have to do something, and when yes where and how ? thank you 

Hi is there anyway I can access my Zoom account if i can't get access to the verification code? thanks 

I have been using my gmail to log in. but I needed to change email addresses which I did, but now I cannot change the password and every time I select reset password, it keeps asking me to log in through gmail. How can I change the password to just a regular password entry and not need gmail?

Hi! is there a way to link my business account (Personal Meeting ID) to my account? When I created this account, it created a new one and now doesn't let me change it to the one we use, 

Hi, I have a licensed account for Zoom but it looks like i'm logging as a free user because every 30 minutes my account is disconnected.  I'm charging an auto debit on my card every month and my issue is keep happening.

My billing says I'm paid up to date. It's still saying I have the free basic package. I don't understand why and I can't see how to talk to anyone to understand what is going on.

Last month, I canceled my subscription to the Zoom program, and unfortunately today, an amount was deducted to subscribe to this month without my knowledge. I hope the amount charged will be refunded from me soon. Thank you.

How can I downgrade from a Pro Plan to a Basic Plan, effective immediately? Thank you

Zoom sent an email today with a link to a video about 10 time saving tips. it had a tracker on it. How do I tell Zoom? 

Hi,   My account was downgraded to a free account due to a billing issue. I cleared the bill, and was about to upgrade it again and casually made a currency change request from USD to INR - big mistake - for 24 hours now, I have been unable to upgrade my account back to a Pro account, and my professional work is suffering. I have no access or ideas - the 'upgrade' feature is just blanked out, and somewhere I read it's because of the currency change (which apparently should take only minutes).    Any ideas? Would be very grateful for your help!