How do you reset a password if you cannot remember the old one? | Community
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G
Newcomer
Geo370
Newcomer
August 6, 2023
Question

How do you reset a password if you cannot remember the old one?

  • August 6, 2023
  • 1 reply
  • 3 views

I can get into my account, but it wants your old password, and I do not remember it. There is not a spot to send a link to your email so you can reset to a new password. 

I have a meeting to attend tomorrow and I have NOT received a link to join the meeting or an email. I have registered 6 times, and still no email.

1 reply

R
Community Manager
rn-zm
Community Manager
August 11, 2023

Hi @Geo370 suggest looking into the Knowledge base article on Resetting your forgotten password. Which you would go to https://zoom.us/forgot_password and enter the email of the Zoom account you're trying to reset the password for. 

 

You can also submit a ticket and apply the Request type: Account Management and About: Password Issue/Reset

    G
    Newcomer
    goingnuts
    Newcomer
    August 31, 2023

    sends me to my account profile and I seem to need my old password to change it. but I dont remember the old password.  What on earth do I do ???@@???????~

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